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All reviewsgreat locationfront deskroom was cleanwalking distancevery pleasant stayhotel is locatedthe breakfast arealegends mallextra roomindoor poolking bedfree breakfaststayed one nightoutlet mallthird floorwould stay here againyogurt
My husband and I had a birthday overnight here. I was quite impressed. Clean and modern. Good variety breakfast. Nice pool and hot tub area. Room was very comfortable. Great walk in shower. Overall we would recommend and stay again.
Clean quiet well appointed room. Plenty of lights but nice and dark when needed(blackout curtains were nice touch). Plenty of hot water and great water pressure and hard water. Bright bathroom comfy bed, quiet HVAC and friendly staff
Response from Renee H, General Manager at Holiday Inn Express Village WestResponded 9 November 2017
Thank you so much for the great review. We really appreciate all the feedback we receive from our guests.
We got two visits from the staff's night auditor within 10 minutes of our late check in (around 11 pm) speaking of noise complaints as we were settling in for the night. The floors are loud at this location and you can hear feet as...More
Thank Brent H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Village WestResponded 17 September 2017
Hi Brent H,
Thank you for your stay and for taking the time to share your experience with us. It is regrettable that some of our facilities and services did not live up to your expectations. Please allow me to follow up on your concerns...More
Stayed one night. Location is great as it is close to shopping, sports, and casino. Room are newer with all the updated amenities. I have stayed at nicer HIE but this one was in the top 10. Staff was friendly.
The hotel was great, customer service was excellent and the room was clean and comfortable. The only issue we had, which wasn't a result of poor service mind you, was that one of the beds was uneven and lower at the head end of the...More
Thank Bailey M
Response from Renee H, General Manager at Holiday Inn Express Village WestResponded 15 August 2017
Thank you so much for choosing our Holiday Inn Express for your get-a-way in KC.
We loved having you as our guests and appreciate you sharing the issue you had with the mattress. Our maintenance crew made the needed adjustments and our future guests thank...More