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All reviews des moines front desk staff cracker barrel starbucks coffee club room breakfast buffet nice hotel lobby bar an update wireless internet fitness center business trip nice stay water pressure indoor pool scrambled eggs the room was nice
My fiance and I were in town visiting for the Iowa State Fair and upon arrival the staff at the desk were very friendly and helpful. We were given our first set of room keys and sent on our way. As soon as we opened...More
Thank Brett S
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 2 days ago
Brett S, thank you for taking the time to share your experience. We are sorry that you experienced these issues when you visited the hotel in August. What you have described is not indicative of what you should expect when staying in our hotel. Your...More
Was renovated recently and rooms are modern and clean. Customer service was excellent. Beds are comfortable. Was a business trip so can't speak to the price since I have no idea. Bar was nice but chairs were very uncomfortable. After a beer or two, I...More
We recently stayed for an ISU event being held at this hotel. Our room was on the club level and was very clean and nicely decorated. My only negative observation was the rooms do not come with a mini-fridge or microwave in them. You can,...More
This hotel is OK so far. Location not great but OK. Rooms are small but OK too. Really bad is the Sheraton Club Lounge. I wanted to go there for a drink ("Happy hour") but there is no beer nor wine. Extremely poor! Food was...More
Thank Thomas M
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 4 weeks ago
Thomas M. - we are sorry to hear that your club lounge experience didn't meet your expectations. We do have beer and wine available in the club lounge for sale through our attendants on duty in that location. Your comments on the food quality will...More
This hotel was a wonderful stop after a 10 hour day of driving. The room was nice and beds extremely comfortable. The staff was friendly. We were back on the road early the next morning so did not enjoy any amenities at the hotel but...More
Located in the heart of West Des Moines, Iowa, Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. Enjoy our comfortable accommodations and helpful …Moreamenities like our complimentary airport shuttle. Less
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