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West Des Moines Marriott

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353 Reviews from our TripAdvisor Community

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There are newer reviews for West Des Moines Marriott
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Showing 352: English reviews
Ottumwa, Iowa, United States
Reviewed 6 March 2016

The hotel staff were very accomadating. The room was very nice, clean and comfortable. I could not ask for any better accomadations for the trip. Check in was quick and easy. No problems with check out.

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Helpful?
Thank Lynelle D
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Lynelle D, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to serve our guests better. We look forward to your return! Best, Lisa Tuller General Manager

Carmel, California
Reviewed 6 March 2016 via mobile

I just relocated to Des Moines for work and had a very nice 2 night stay, excellent hot breakfast buffet. The staff was superb, especially Morgan who is so charming and endearing, Kurt was great too, they upgraded my room and made me feel very welcomed. You'll love your stay here, the rooms were immaculate and comfortable. it's close to...

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Helpful?
Thank MaryCarmel1
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear MaryCarmel1, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your time in reviewing our hotel and welcome you to the area. Best, Lisa Tuller General Manager

West Branch, Iowa
Reviewed 6 March 2016

I use this hotel frequently for work and I absolutely love it. Friendly front desk staff especially the man from the former Yugoslavia - so kind and thoughtful - he likes his job and it shows. So rare nowadays! Brendin in the bar is great too - makes a great martini and knows his beers. Very personable! Rooms are clean...

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Helpful?
Thank IAtraveller2014
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear IAtraveller2014, Welcome back! We're happy to hear from you. It's great to know that you enjoy our clean and comfortable rooms as well as our friendly associates. We look forward to your next visit. Best, Lisa Tuller General Manager

Menomonie, Wisconsin
Reviewed 4 March 2016

It's a very nice place, great friendly staff. In fact we had been traveling from Arizona to Wisconsin and only stay at the Marriotts so after being on the road for 5 nights, I went to the wrong room and called the desk for my room number, they sent someone up and let me in, I had to show ID....

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Helpful?
Thank Shelley U
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Shelley U, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for your loyalty to our brand. Sincerely, Lisa Tuller General Manager

Minneapolis, Minnesota
Reviewed 18 February 2016

I recently travelled to West Des Moines on business and stayed at the Marriott. I have stayed here previously and had a decent experience, but this particular stay took it to a higher level. The difference this stay was the attentiveness of the hotel staff, most especially Morgan at the front desk. When my colleague and I pulled up to...

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Helpful?
Thank Maggie0526
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Maggie0526, Welcome back! We’re pleased to hear our sincere hospitality made for an enjoyable stay. Reflections like yours allow us to monitor our guest experience. I look forward to sharing your kind remarks with our team. We hope to host you again soon. Best, Lisa Tuller General Manager

Littleton, Colorado
Reviewed 17 February 2016

Driving across country in June 2014 my children (12 and 15) and I discovered the West Des Moines Marriott. The front desk staff was superb, the rooms very comfortable and the room service, divine. In short, everything you would expect from Marriott. In June 2015, we looked forward to our return. Unfortunately, we were greatly disappointed. While the room was...

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Helpful?
Thank Susan H
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Susan H, I'm very sorry that our service was up to the level that you experienced on your first visit. We do appreciate your feedback and will use it to foster immediate improvements. It was very kind of you to note our quality accommodations. Thank you for the return visit and I hope that we have the opportunity to...

Minnetonka, Minnesota
Reviewed 6 February 2016

Spent two nights at this hotel in early January on a business trip. The room was clean and staff were friendly. There was some updating that could have been done around the tub in the bathroom and around the windows in the room. It was incredibly cold outside, and the moisture had condensed around the windows causing water in the...

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Helpful?
Thank chaya s
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear chaya s, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Lisa Tuller...

Seattle, Washington
Reviewed 5 February 2016

I stayed in a standard room with 2 queen beds for a business trip for 5 nights. I had fast internet and the rooms were very clean. The best part about my stay was the fantastic staff. Every single one of them goes out of their way to make you feel comfortable and happy. They are always available for questions...

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Helpful?
Thank Sheri S
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Sheri S, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and look forward to sharing your kind remarks with the...

Bergen, Norway
Reviewed 3 February 2016

Annoying problems started right away. I could not check-in at 3 PM as is policy with the hotel. -Come back in an hour! I was told. I came back an hour and a half later. Still no room available and there was no explanation to why either. Then I waited another hour and a half before they could offer me...

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Helpful?
Thank Skyflier
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear Skyflier, We sincerely regret your experience. I apologize that we did not have a room ready for your 3PM arrival. This is definitely not up to our standards and I’m sorry for any frustration caused. Additionally, I'm sorry for the lapses in service that occurred during your stay and I have taken note. The details definitely do make the...

West Des Moines, Iowa
Reviewed 28 January 2016

I have been staying here for a week for business and being away from home is hard enough. The customer service and personable experience from the hotel staff was beyond anything I have ever experienced from a hotel. Morgan M. was exceptional and was always welcoming coming back from dinner every night. He always greeted me with a smile and...

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Helpful?
Thank hallea31
ConcordHospitality, General Manager at West Des Moines Marriott, responded to this review

Dear hallea31, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our welcoming and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit us...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
The finest of West Des Moines hotels, the newly renovated West Des Moines Marriott is ideally located for business or leisure travel and is just 8 miles to downtown and 1 mile to Jordan Creek Town Center. We're close to businesses including Wells Fargo, Marsh, ATHENE, Farm Bureau and Mercy West Medical Center. Complimentary shuttle service to the airport (12 miles) is available 7am-11pm daily. This West Des Moines hotel offers 219 rooms including 38 suites with WIRELESS Internet and 37" flat screen TVs. On the Concierge Level, upgraded amenities such as complimentary breakfast and evening hors d'oeuvres await you in the exclusive lounge for Concierge Level guests. Enjoy delectable cuisine at Two Rivers Grille or unwind with cocktails and conversation at Two Rivers Lounge. Freshly renovated event space for 10 to 450, enhanced by our award-winning service and catering, will make your presentation, wedding or reunion truly dazzle. We invite you to experience the best among hotels in West Des Moines! ... more   less 

Additional Information about West Des Moines Marriott

Address: 1250 Jordan Creek Pkwy, West Des Moines, IA 50266-5825
Region: United States > Iowa > West Des Moines
Price Range: €89 - €218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Des Moines Marriott 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Marriott West Des Moines Hotel West Des Moines
Hotel Style:
#4 Romantic Hotel in West Des Moines
#4 Business Hotel in West Des Moines
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Questions & Answers

Questions? Get answers from West Des Moines Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to the front desk. They want your business!”
 of 5 bubbles PAtraveler1171, 10 Oct 2016 | Read review
“I always steer clear of first floor”
 of 5 bubbles cartersdg, 3 Oct 2016 | Read review
“The North side faces the highway, but you cannot hear it from your room.”
 of 5 bubbles Vito33Ming, 25 Sep 2016 | Read review
“Free wifi for Marriott rewards members, King Suite rooms are spacious”
 of 5 bubbles cupfarb, 27 Aug 2016 | Read review
“WiFi is free with Marriott Rewards.”
 of 5 bubbles Amycv01, 22 Aug 2016 | Read review
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