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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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195 Reviews from our TripAdvisor Community

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Showing 190: English reviews
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ORD
Reviewed 1 week ago

Stayed this past Sunday evening. Upon checkin, the front desk person was nowhere to be found. Eventually I walked around the corner and said a loud hello into an employees room, front desk person was busy with their cell phone in this room. (could they not do that at the front desk?). Check in was smooth and I was given...

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Helpful?
Thank SweetWillie
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you...

nebraska
Reviewed 2 weeks ago

We went here for a girls weekend. At check in they only had a king room which means we get to share a bed. They did give us free breakfast both days due to this. We checked into a clean and updated room. Bed was very comfortable. We left to go shopping. Came back and our keys didn't work.Went to...

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Helpful?
Thank SEA S
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you...

West Des Moines, Iowa
Reviewed 3 weeks ago

This property had the most friendly staff I've ever encountered: I was greeted with a smile, and each staff member I encountered was friendly, cheerful, and patient with my questions. It's a beautiful, newer hotel, and the room was comfortable and clean. The location is also accessible off the interstate and close to shopping and dining, not to mention the...

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Helpful?
Thank AmySis
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn & Suites WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to...

Reviewed 3 weeks ago

Brought whole family along, needed microwave in room. Manager on duty very quickly provided one. Very clean, well maintained facility. Friendly staff. We also had a service dog along, and she was well received, and we never had an issue.

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Helpful?
Thank Dwight D
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you...

Devern, United States
Reviewed 16 March 2017

I stay at the Holiday Inn & Suites for a week at a time. The staff is very friendly, the front desk always welcomes me back, the food in Johnny's is good and the shuttle drivers do a great job of getting you where you need to be. I have only had one issue in the times I have stayed....

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Helpful?
Thank billbK5942TD
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to send us your comments. We are glad you enjoy our award winning Johnny's Italian Steakhouse. We continue to strive to improve your experience and it is through your comments that will help us do that. Please let us know if we can ever do anything to make your stay here more enjoyable. Thank...

Albuquerque, New Mexico
Reviewed 15 March 2017 via mobile

Stayed here for a night traveling from Madison. Very nice clean hotel. Annoyance at check in that the AAA rate would not include breakfast, so we had to pay $12 more for the breakfast for two which was actually worth the money. It was a breakfast buffet served in Johnny's Italian Steakhouse which was open for dinner and had a...

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Helpful?
Thank CruiseGirl54
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to send in your review. It is with the help of your comments that we can continue to make things better. May I suggest next time you try our "Best for Breakfast" rate. It includes breakfast and is usually only a few dollars higher than our normal rate. We look forward to the next...

Newton, Iowa
Reviewed 13 February 2017

My wife stayed this last weekend Friday and Saturday night. We could not have been more impressed. The interior of the lobby was fantastic, and the staff were beyond helpful. Our room was immaculate and the bed was incredibly comfortable. Friday night we ate at the restaurant in the hotel (Johnny's Italian Steakhouse). The food was incredible! The pool/hot tub...

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Helpful?
Thank kellybennett2016
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear kellybennett2016, Thank you so much for the incredible 5 star review! We are absolutely delighted to hear how we exceeded your expectations from the moment you stepped foot in the lobby, to your dining experience at Johnny's Italian Steakhouse! We love to receive feedback such as yours. It's so valuable to us as a growing company. We appreciate all...

Osborn, Missouri
Reviewed 13 February 2017

Great weekend from check in to check out. Staff was great room beautiful and very clean restaurant was very good and location was perfect shopping and restaurants in walking distance. I would stay again.

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Helpful?
Thank sherrybbauer
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear sherrybbauer, Thank you so much for taking the time to submit a review of our hotel and our property on TripAdvisor! We truly appreciate your feedback and love hearing how we made an impact on your stay. We will look forward to seeing you again when ever your travels bring you back to West Des Moines. Thanks again!

Reviewed 27 January 2017

This was a great hotel, wonderful check in, and Great bar area. The food is really good. The room was large and clean and the beds were very comfy. The area is close to the freeway and has a bunch of shops and things around it. very convenient

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Helpful?
1Thank Jppotting
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Jppotting, Thank you so much for taking the time to submit a review of our hotel and our property. We appreciate the feedback you provided and we are delighted to hear how wonderful your stay was. I will make sure to share you kind comments with the Johnny's team members. We hope to see you soon and thanks again!

Ludington, Michigan
Reviewed 11 January 2017

I was in process of moving from West Des Moines, so never really stayed at a hotel here, but my home was so torn up from packing and moving, I had to stay somewhere, so I chose HI Express. This was a great choice! The place is super quiet, clean and has an excellent restaurant right in the hotel! I...

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Helpful?
Thank David W
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear David W, Thank you so much for the outstanding 5 star review you gave our full-service Holiday Inn and Johnny's Italian Steakhouse! We are so pleased to hear about how delighted you were with our hot tub and complimentary fresh brewed coffee. We hope you stop by and stay with us again! Thank you!

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Near Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Address: 6075 Mills Civic Pkwy, West Des Moines, IA 50266-8319
Region: United States > Iowa > West Des Moines
Price Range: €112 - €203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn
Hotel Style:
#5 Business Hotel in West Des Moines
#5 Romantic Hotel in West Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and other travellers.
1 question
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Des Moines, Iowa
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 3 and up will have better views.”
617dwightd, 2 Apr 2017 | Read review
“Make sure you eat at the restaurant at least once!!!”
kellybennett2016, 13 Feb 2017 | Read review
“Nothing particular to worry about in my opinion.”
SiokBeeTeh, 16 Dec 2016 | Read review
“Always opt for top floor for most quiet stay”
ODtravelers, 22 Mar 2016 | Read review
“The hotel is in the middle of great shopping and eateries.”
DouglasM345, 15 Mar 2016 | Read review
5 of 5