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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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183 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

I went here for a wedding... it was surprisingly nice. I haven't been to a holiday inn in a long time due to past experiences. However I came in for a wedding and this was where the reception was held. The lobby is gorgeous and rooms very nice and well appointed. Bed is super comfy. Just a walk in shower... More 

Helpful?
Thank Demetrius C
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Demetrius C., Thank you so much for taking the time to review or hotel and the property on TripAdvisor! We love receiving feedback such as yours! It's always wonderful hearing how we went above and beyond someone's expectations and made their stay with us a truly magnificent one! We will surely look forward to serving your needs in the... More 

2 reviews
Reviewed 4 weeks ago via mobile

I have been there one week in October, the hotel is nearby Jordan Creek Mall (10 minutes walking distance). Room very comfortable, king size bed. Excellent breakfast. Employees very kind, made me feel at home.

Helpful?
Thank Vittorio M
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to submit a review of our hotel and the property! Your feedback is very important to us and I will make sure to share yours with our team members. We will look forward to serving your needs again in the future. More 

Detroit
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 October 2016 via mobile

If you've been to West Des Moines anytime in the past couple years you know that it is a breeding ground for mid-size business traveler hotels. Seems like a new one pops up every 6 months. With all the new options why should you stay here? The short answer is that you shouldn't. Other options are closer to the many... More 

Helpful?
Thank mhweintraub
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to submit a review of our hotel, mhweintraub. I am sorry you feel so poorly about your last visit and I would like to ensure you are satisfied with the outcome. I will leave my contact information at the close of this message and I would appreciate you emailing me to discuss this further.... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 October 2016 via mobile

Stinky halls smell like body odor & very dirty carpets in hall. Nice people at check in. Our toilet was broken (wouldn't flush) when we checked but but my husband fixed it!😜 Bad coffee in room. Nice hot whirlpool which we enjoyed 1 night. Comfy bed & pillow selection. Overall OK.

Helpful?
Thank Susan S
Management response:

Thank you for taking the time to provide your feedback about your stay. I apologize and regret that your experience was not up to our normal standards. We will be sure to use your feedback to continue to make improvments. I hope you will allow us the opportunity to provide you with an exceptional stay during your next visit to... More 

Scottsdale, Arizona
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 October 2016 via mobile

I am a VP of hospitality and I have high standards as is also what I expect from my staff. This hotel will not disappoint. From the moment I got off the plane the hotel shuttle was waiting for me. Mark was a very nice guy who made easy conversation. The two front desk employees Michael and Austin were busy... More 

Helpful?
Thank mzona18
Management response:

Thank you so much for your kind words and for taking the time to provide such a thoughtful review! We take great pride in the level of service we provide and I will be sure to share your comments with our team! I'm glad you were able to enjoy Johnny's Italian Steakhouse during your stay too. We're very fortunate to... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2016

Great location for our road trip, right off I-35, with a good restaurant attached. Room was clean and spacious with comfortable bed and shower. Room 613 did come with a mini fridge. Cons: room phone did not work; one small bar of soap, should have one for sink, one for shower. In-room coffee maker only had supplies for one cup... More 

Helpful?
Thank Bubbles
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you so much for taking the time to provide your feedback! We do pride ourselves on providing an exceptionally clean room and comfortable beds. I'm glad you were also able to enjoy our restaurant, Johnny's Italian Steakhouse. I regret that we fell short in several areas. We will use your feedback to continue to improve. We appreciate the opportunity... More 

Lawrenceville, Georgia
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2016

The Holiday Inn is located near a major shopping area and lots of places to eat. The room was nice size but the AC unit was extremely loud...it was like sleeping inside a large dryer but I like constant noise so did not bother me. I thought the $11 buffet breakfast was great value with lots of items to choose... More 

Helpful?
Thank TonyUSAF
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you so much for your review! I apologize for the noise you experienced, as that is not typical of our AC units. I'm so glad you enjoyed the breakfast buffet, prepared by our chefs at Johnny's Italian Steakhouse! Our proximity to Jordan Creek Mall and West Glen Town Center does make us a perfect location. Thank you for the... More 

Istanbul, Turkey
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 September 2016 via mobile

I stayed on the 2nd floor and at 10pm there was noise of a washing machines! Called the desk and they said that its the laundry on 3rd floor and it will end by 11pm. They also offered to change the room which was good attitude but I didn't want to pack and dress again. Went to bed and guess... More 

Helpful?
Thank Tespit B
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to provide your feedback about our hotel. I want to offer my sincere apology for the experience you had. Our laundry is located on the first floor, but I apologize that there was a noise that disturbed you. I understand your frustrations and regret that we did not provide the level of service and... More 

Level Contributor
6 reviews
Reviewed 12 September 2016

I liked the Johnny's Italian Steakhouse bar right in the hotel for a quick drink. Try their bourbons. They have many! Also a great location to visit the nightlife in the area. We spent one night and had a quick visit.

Helpful?
Thank Marty H
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you so much for your review! I'm glad you were able to enjoy Johnny's Italian Steakhouse and their great offerings. Thank you for the opportunity to have you as our guests and we hope to welcome you back soon! Best Regards, David W Asst. General Manager More 

Germany
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2016

I recently stayed at the Holiday Inn Hotel & Suites West Des Moines for one night during a business trip. Nice Hotel but quite far outside. Large rooms with lots of space to work. The hotel has a free shuttle service back to the airport. Breakfast was sufficient with a large choice of various sorts. All in all a good... More 

Helpful?
Thank DerKosmopolit

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Address: 6075 Mills Civic Pkwy, West Des Moines, IA 50266-8319
Region: United States > Iowa > West Des Moines
Price Range: €114 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn
Hotel Style:
#5 Business Hotel in West Des Moines
#5 Romantic Hotel in West Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and other travellers.
1 question
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Des Moines, Iowa
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always opt for top floor for most quiet stay”
 of 5 bubbles ODtravelers, 22 Mar 2016 | Read review
“The hotel is in the middle of great shopping and eateries.”
 of 5 bubbles DouglasM345, 15 Mar 2016 | Read review
“Request room above 4th floor to enjoy better view of surrounding Jordan Creek Towne Center.”
 of 5 bubbles T9791UDkimberlym, 5 Dec 2015 | Read review
“Away from elevater”
 of 5 bubbles 339nancyr, 21 Oct 2015 | Read review
“Make sure glass shower doors are open before trying to step into shower (they are clean!)”
 of 5 bubbles DavidP557, 9 Sep 2015 | Read review
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