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Courtyard Des Moines West/Jordan Creek

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Courtyard Des Moines West\/Jordan Creek
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144 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Grand Haven, Michigan
Reviewed 24 February 2016

This hotel is in a great location....near restaurant options, shopping and highway. The staff was helpful and friendly. Dawn made every request we made sound like it was not a problem and she would work to make it happen to our satisfaction. Every question was answered with an "absolutely, we can do that." :)

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Helpful?
Thank PRH89
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for sharing your experience with our TripAdvisor readers. It is wonderful to hear that you enjoyed our location and customer service. We hope that you will have the opportunity to return in the future. Have a fabulous day! Cindy Dulaney Courtyard West Des Moines/Jordan Creek

Altoona, Iowa
Reviewed 18 February 2016

We held a one and a half day conference at this location for our company and could not have been more pleased! Greg and his staff did a wonderful job accomodating all of us and ensuring our needs were met. There were even a TON of kids in town for the state Wrestling tournament but the hotel remained spotless and...

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Helpful?
Thank ctier09
Tharaldson, Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are thrilled to hear that you enjoyed your stay with us. Thank you for taking time to share your experience with others. We look forward to your next visit. Have a great day, Cindy Dulaney Courtyard West Des Moines/Jordan Creek

San Antonio, Texas
Reviewed 15 February 2016

Stayed 11 nights for a second time in a year at this location. Chosen for its location, staff and room quality. Close to shopping and many eateries. This trip was not faultless however, all issues addressed were repaired the next day. Attempts were made to keep me staffed by offering a new room to reclining. Check in and out was...

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Helpful?
Thank RetiredArmyRANGER
Tharaldson, Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for providing the details of your experience. Please accept our apology for the issues you encountered while staying with us. We rely on feedback from our guests to improve upon our product/services and have shared your comments with the appropriate department managers to ensure these items are addressed.We look forward to your next visit and the opportunity to...

Grinnell, Iowa
Reviewed 14 February 2016

This stay was meant to be a weekend get away to relax and decompress. Greg Wallenstein went above and beyond to make this happen. I am not one who is generally ever speechless, but upon entry to our room I was both speechless and in tears. You could see the time and thought that went into preparing things special just...

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Helpful?
Thank Wolka2004
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are so thrilled that your weekend was everything you hoped for. Thank you for sharing such a wonderful experience with others. We look forward to your next visit. Have a wonderful day, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek

Cedar Rapids, Iowa
Reviewed 7 February 2016 via mobile

Isaac and john were wonderful !! Isaac helped us with our daughters toy giving us batteries and a screw driver to help us ! Very friendly , helpful , comforting staff ! Way to go ! Made a great weekend for us !!!! Our kids Had a blast . We will for sure go back :)

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Helpful?
Thank Heidi N
John H, General Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Dear Heidi, Thank you for the great feedback in regards to your recent stay. We're appreciative of the fact that you thought highly of our accommodations and service, and that we were able to deliver a truly awesome guest experience. We're glad that we met the needs of your family, and hope that if you visit this area again, you...

Iowa
Reviewed 29 January 2016

CHRIS the overnight attendant was SO helpful and sweet!! I woke up very ill. He did everything that he could to help me! Made me chamomile tea and looked up urgent care centers nearby. Kudos to you!!!

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Helpful?
Thank happytravelerIowa
Tharaldson, Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are thrilled to hear that Chris was able to assist you, and appreciate you taking time to share your experience with others. We certainly hope that you are on the mend and that you will return during future travels. Have a great day, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek

Hanover, Maryland
Reviewed 21 January 2016

The staff was amazing and really went out of their way to make sure my stay was enjoyable. The rooms were nice and the décor was up-to-date. The king size bed was a little worn on one-side so I found myself tossing and turning some to find a comfy spot. It was clean and the maid service was perfect every...

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Helpful?
Thank TrashyRabbit
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are thrilled to hear that you enjoyed your stay with us. Thank you for the feedback and for sharing your experience with our TripAdvisor readers. We hope you will visit again soon, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek

Reviewed 2 January 2016 via mobile

The Courtyard is in a great location close to mall, restraints comedy club etc. The hotel and rooms are updated and clean. Only problem we had wad no hot water for the shower. The nice girl at the front desk let us use a different room to shower in because she could not find anyone to fix on a Sunday...

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1Thank Scott T
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Greetings Scott, Thank you for providing us with feedback about your experience. We sincerely apologize that you had to switch rooms to shower, but we are happy to hear that our staff was able to come up with a solution. We hope that you will visit again when you are back in the area, so that we can provide you...

Polk City, Iowa
Reviewed 12 December 2015

Our daughter was having a baby during a snowstorm so we wanted to be as close to the hospital as possible. It was the first time we stayed at this hotel, but it was clean, the staff was great, and they took care of everything we needed. Kristin at the front desk was very nice and professional, Christin in the...

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Helpful?
Thank Sheilamahan12
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are so glad we could be a part of this joyous event for your family. Thank you for sharing your experience with our TripAdvisor readers. Well wishes to your family and we hope you will return when you are back in the area. Have a wonderful Holiday Season, Cindy Dulaney Courtyard by Marriott Des Moines West/Jordan Creek

Chicago, Illinois
Reviewed 5 December 2015

In town for just one night, arrived late and left fairly early. The hotel is in a great location by Jordan Creek Mall, close to a ton of restaurants, stores, etc. The location around all the restaurants is as good a reason as any to stay here and was the highlight for us. The hotel service was fine - friendly...

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Helpful?
Thank 541JB312
John H, General Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you very much for your feedback and kind words towards the Courtyard Marriott West Des Moines team. Without your feedback, we cannot work towards continuous improvement as a team. I would like to apologize for the noise you experience from other guests and the HVAC unit in your room. We hope to serve you for your lodging needs the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Whether traveling for business or pleasure, the Jordan Creek Courtyard by Marriott(R) in West Des Moines makes all of your travels successful by providing exactly what you need. From spacious, thoughtful guest rooms to our Refreshing Business lobby design featuring The Bistro-Eat. Drink & Connect. ... more   less 

Additional Information about Courtyard Des Moines West/Jordan Creek

Address: 410 S 68th St, West Des Moines, IA 50266-8312
Region: United States > Iowa > West Des Moines
Price Range: €112 - €195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Des Moines West/Jordan Creek 3*
Number of rooms: 98
Reservation Options:
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Hotel Style:
#3 Family Hotel in West Des Moines
#7 Business Hotel in West Des Moines
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Questions & Answers

Questions? Get answers from Courtyard Des Moines West/Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably all rooms are good - I stayed on the 4th floor - elevator was prompt.”
 of 5 bubbles 50Cal2015, 23 Aug 2016 | Read review
“I would ask for one on the 4th floor”
 of 5 bubbles 876heatherr, 21 Mar 2016 | Read review
“First floor room near exit door can hear entering and exiting from hotel”
 of 5 bubbles PRH89, 24 Feb 2016 | Read review
“Get the two room suites... it is well worth it!!”
  • Sometimes it's the little things that make the biggest impact!!!
 of 5 bubbles Wolka2004, 14 Feb 2016 | Read review
“very clean spacious rooms”
 of 5 bubbles happytravelerIowa, 29 Jan 2016 | Read review
5 of 5