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We had a weekend business meeting and stayed at the hotel/casino. Check in was quick and painless. The rooms were decorated a little different than the normal but it was nice. Beds were comfy. Enjoyed playing in the casino in between meetings. I even won...More
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel WaterlooResponded 25 January 2016
Thank you for providing us with your positive feedback! We are thrilled to hear that you enjoyed your stay! Making the transition from business to leisure can sometimes be tricky, but we strive to ensure that no matter what you are doing you are comfortable...More
The bed is comfortable, the room is large,and it's all clean.
it's weird to be, for the first time in many years, in a building where people smoke. i was pleasantly surprised that the room didn't smell of smoke at all.
it's been a while...More
Thank Sandra F
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel WaterlooResponded 22 January 2016
Hi Sandra, thanks for taking the time to provide us with some feedback about your stay, we appreciate your kind words. We are delighted to hear that you enjoyed yourself. We take much pride in knowing that our guests have a comfortable place to rest...More
Called to get a quote for Christmas Eve. Called days later to book and the quote almost doubled...I was less than trilled. We arrived to a smooth check in, however no bell hops available which I thought was strange. We dined at Otis & Henry's...More
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel WaterlooResponded 28 December 2015
Hello Sabrina! We care a lot about our guests' experiences and try to ensure everyone is given a warm welcome during their visit. We would like to hear more about your recent experience with us so we can ensure your next one is much better....More
We stay here quite often because my husband is a gambler and gets free rooms. The hotel is clean and rooms are nice. Customer service has always been top notch! There is a nice pool area but I honestly have never actually hung out down...More
Thank Kris T
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel WaterlooResponded 23 December 2015
Hello Kris! We appreciate you taking the time to tell us about your visit with us. We're happy to hear you enjoyed your all aspects of your stay, from your rooms to your dining experiences. We hope to see you back again soon. Happy Holidays!
Lackluster, non-upgraded property and any entertainment value is down to a dull roar...at best. We've found the guest services and VIP services to have slipped to sub-par at best. It has become a real joke.
We're players and trying to be comped here and taken...More
Thank Jay H
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel WaterlooResponded 15 December 2015
Hello Jay, thank you for taking the time to provide us with feedback from your visit. We focus on providing our guests with a great gaming and dining experience, but what you described is far beneath our usual standards. We would like an opportunity to...More
US$101 - US$165 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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