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I stayed at the Isle for 1 night with a group of friends after we spent the day at Lost Island. We booked 2 rooms and both were clean and tidy. We did get a deal on Hotels.com but even then the rooms are a...More
Response from IsleWaterloo, Public Relations Manager at Isle Casino Hotel WaterlooResponded yesterday
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Very nice hotel. Rooms seemed to be immaculate and smelled good. TV seemed small, but didnt come here for that. Bed was comfortable, and I actually slept in a bit. Casino was great, but I did real well, different story, had I lost.
Response from IsleWaterloo, Public Relations Manager at Isle Casino Hotel WaterlooResponded 3 weeks ago
We are so happy to hear that and hope to see you back soon!
Tried it again after 6 months thought I’d give it another chance.check in long and customer service very bad at front desk. Room looked ok till I went in the bathroom —bad! Just bad. A dirty washcloth in the shower —hair on the counter —toilet...More
Response from IsleWaterloo, Public Relations Manager at Isle Casino Hotel WaterlooResponded 4 weeks ago
Hi Steve. We always demand cleanliness, as well as attentive service, and clearly your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit...More
Our room was large, had two chairs to sit upon, and had a nice view of the waterpark. The bathroom had nice amenities, was large and the shower area was large. There was a refrigerator in the room too.
The hotel desk check-in staff had...More
1 Thank Kevin K
Response from IsleWaterloo, Public Relations Manager at Isle Casino Hotel WaterlooResponded 13 July 2018
Thank you Kevin! We will definitely pass this along to the hotel team. We appreciate the feedback and hope to see you soon!
I was a bit skeptical because of the reviews I read before staying here but I was pleasantly surprised.
I will say that my biggest complaint would be that as soon as you walk into the lobby you are accosted by the smell of cigarettes....More
Response from IsleWaterloo, Public Relations Manager at Isle Casino Hotel WaterlooResponded 29 June 2018
Thank you for the review and feedback! We are glad to hear your stay was a pleasant one and hope to see you again. We are currently in the process of an extensive air quality improvement project that will be complete by the end of...More