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Extended Stay America - Des Moines - Urbandale

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Traveller (23)
Room & Suite (42)
Dining (1)
Overview
Hotel website
3940 114th St, Urbandale, IA 50322-2068 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Des Moines - Urbandale
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (95)
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1 - 5 of 95 reviews
Reviewed 18 August 2018 via mobile

Stayed there twice this month...that’s twice too many times. The front desk auditor, let’s call her Latoya has no customer service skills. Slow check in, gave me my room card and told me my room was just around the corner. I walked less than 100...More

Thank John H
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded 5 weeks ago

John, thank you for sharing the details about your stay. Please accept our sincere apologies for the poor service you experienced from our front desk associates. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not...More

Hotel's Favourite
Reviewed 29 June 2018 via mobile

Impressive how a good remodel could, not only elevate the personal experience, but the atmosphere as a hole. Very clean rooms and without exaggeration this over Marriott. What a clean room and nice kitchenette. I would highly recommend this hotel.More

Thank Kyle C
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded 29 June 2018

Kyle, we appreciate your excellent review and recommendation to others. Thanks for confirming that you liked the newly renovated room and that you had a relaxing stay in your well-appointed room. On behalf of our associates, we thank you for recognizing our efforts and invite...More

Reviewed 15 June 2018 via mobile

Read title of review. It’s verified June 2018 because I inspect beforehand. Pretty self explanatory 1 Star. Took partial refund just to not have headache. If it was possible to have 0 stars because we didn’t stay, I would.More

Thank jreed1122
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded 18 June 2018

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. The room you occupied has been put Out of Service and our pest control company...More

Reviewed 1 October 2017

My cousin and I shared a room with two queen beds for two weeks, we worked nearby 7 a.m. to 7 p.m., so were only in the room a few hours to sleep and get ready to work. We often choose Extended Stay, but would...More

1  Thank kaiserdr
Response from 00esa, Manager at Extended Stay America - Des Moines - UrbandaleResponded 2 October 2017

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More

Reviewed 9 September 2017

Lots of issues with this place. From the start, I had to stand and wait several minutes while the clerk was making what was obviously a personal call. I was in a hurry, and tried to get her to check me in, but she pretty...More

Thank NoDakker
Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 10 September 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those ...More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Microwave
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
20
Price range
US$84 - US$150 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Urbandale
,
Urbandale Extended Stay
Location
United States > Iowa > Urbandale
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
20
Price range
US$84 - US$150 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Urbandale
,
Urbandale Extended Stay
Location
United States > Iowa > Urbandale
Photos
Traveller (23)
Room & Suite (42)
Dining (1)
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Questions & Answers
Ask a question
Bailey M
11 February 2015|
AnswerShow all 2 answers
Response from Sandra P | Reviewed this property |
They said 18, but call and see what you need for a deposit.
0
Votes
Room Tips
"There are no good rooms in this hotel."
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"Great price for over week stay there lots construction workers there."
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"Stay somewhere else"
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"226 was ours and very good."
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