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All reviews des moines window seat room was clean great price waffles queen suite biscuits and gravy value for the money stay there again place to sleep hot breakfast stayed two nights the breakfast area other hotels nice stay an upgrade staff was friendly
I stayed a couple of weeks ago and had the pleasure of meeting Eva at the front desk while walking in! She was smiling and so pleasant to talk to! She made small talk while checking me and was sure to tell me everything I...More
Response from Kristy U, General Manager at Microtel Inn & Suites by Wyndham Urbandale/Des MoinesResponded 3 weeks ago
Thank you for sharing your feedback regarding your stay with us! We are happy that Eva is a part of our team and thank you for the compliments! I do apologize for the lack of customer service you received from the gentleman that checked you...More
I love staying here because of the location and the cleanliness. The beds are so comfortable too. I wanted more protein on the breakfast bar and I asked the GM and the next time I stay they added scrambled egg and cheese. You will not...More
Thank Bobbie G
Response from Kristy U, General Manager at Microtel Inn & Suites by Wyndham Urbandale/Des MoinesResponded 21 August 2018
Thank you for such a great rating and review! We are happy to hear you enjoyed your stay with us! I also want to thank you for the suggestion that I was able to implement!!!
We look forward to seeing you again!
I don't know where this location gets off charging what they do for rooms - it is without a doubt the worst Microtel I have ever been to.
We stayed in 2 rooms during our time here because the air conditioner was broken in the...More
Response from Kristy U, General Manager at Microtel Inn & Suites by Wyndham Urbandale/Des MoinesResponded 4 weeks ago
I am sorry to hear you did not have a pleasant stay with us. Please feel free to contact me directly to further discuss your concerns. This is out of the ordinary and I want to make sure you have the right property.
My wife and I were welcomed upon arrival with an unclean bed with reused bedsheets with hair in them. We got a different room, but that was awful too. Room smelled terrible. Temperature would be hot one minute and freezing cold the next after adjusting...More
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Response from Kristy U, General Manager at Microtel Inn & Suites by Wyndham Urbandale/Des MoinesResponded 7 September 2018
I am sorry to hear you did not have a good stay with us. I apologize for the inconviences you experienced. I will be speaking to the proper team to ensure these issues are resolved immediately.
I must say, we are a very clean facility...More
Nice little hotel.
A few small things i would change.
There needs to be a handle when you exit the shower.
Breakfast is basic, congealed Biscuits and Gravy. When we checked in, the staff said there would be a different breakfast every day. Same congealed...More
Thank Julie B
Response from Kristy U, General Manager at Microtel Inn & Suites by Wyndham Urbandale/Des MoinesResponded 4 September 2018
Thank you for sharing your feedback regarding your stay with us. I do appreciate your review and rating. I am sorry to hear the breakfast was subpar (we do rotate hot items during the week). As far as the smoking area, we do have it...More
We are a newly remodeled 76 room Hotel. We have 1 queen, 2 queen, 1 queen suites ( includes microwave, refrigerator, and pull out couch ), and 1 queen jacuzzi suites on property: including accessible …Morerooms. We offer a complimentary breakfast every morning from 6:00 am to 9:30 am, free wi-fi, on property fitness room, and on property guest laundry. We are pet friendly with a fee per pet per night of $10.00. Our check in is anytime after 3:00 PM and check out is 11:00 AM. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.