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All reviewsdes moinespancake machinestandard hixtypical hiecheck in was easythe breakfast arearoom was cleancold itemsoff the highwaythe main reasonyogurtfront desk staffnice hotelwould stay here againstayed here for one nightair conditionereasy access
Stayed at the Holiday Inn Express for a week on business. The staff was very friendly. The room that I had was spacious and clean. The bed was very comfortable; better than most hotel beds that I sleep on. Generally, the hotel was very quiet....More
With easy on and off access to I-35/80, and two well known chain restaurants within easy walking distance, this is a good choice for anyone passing through town in need of a room for the night. The room and public areas were clean and attractive,...More
We got to listen to our neighbor snore during the night and fart in the morning. Not real appealing. The bed was comfortable and they had several options for breakfast. The room was clean. We would maybe stay here again.
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 1 November 2017
Thank you for your feedback. We are very sorry that not all aspects of your stay were at the high standards in which we hold ourselves. We take all comments to heart and will look within for a solution the issue listed in your review.
We always stay at this location when in the Des Moines area and are never disappointed. The rooms are roomy, clean and comfortable and the staff is terrific. On our most recent stay we walked in exhausted from an all day drive and were told...More
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 13 October 2017
Thank you for your feedback and your continued loyalty! We love our repeat guests and really love it when we are able to wow them! We look forward to your future visits!
Turned up without a booking and got a room at a good rate - just remember in the US that the price quoted rarely includes taxes so you think you are going to pay one price and the bill will be for different - very...More
Thank Annette T
Response from Nick C, General Manager at Holiday Inn Express & Suites UrbandaleResponded 14 July 2017
Thank you for paying us a visit on your trip to the US. We are thrilled you had a great stay with us. We do hope your future travels bring you our way again!