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All reviews pancake machine des moines the breakfast area the hotel is conveniently located room was clean off the highway front desk staff nice hotel stayed here for one night pleasant stay staff was very friendly next morning air conditioner queen suite shower head would definitely stay here again indoor pool
We stay at Holiday Inn Express Hotels all over the U.S. This property is nice but our room had a bad internet connection and the TV did not work at all. I spent 45 minutes on the phone with the internet company trying to get...More
After driving for several hours I was ready to get out of the car for the night. I turned off the Interstate and chose this hotel. Samantha, the front desk clerk was friendly and acted like she cared about providing great service. She asked what...More
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 4 September 2018
Dear Robert J,
Thank you so much for taking the time to provide us with your feedback. We are so delighted to hear that the service you received was above and beyond your expectations. We love to hear that our hotel is clean and comfortable...More
Clean, quiet and comfortable rooms. Easy access off Interstate. Same quality and standards as other holiday inn express hotels we have stayed at. Will stay here again on next road trip. Always enjoy the cinnamon rolls.
The staff was great in assuring we had everything we needed for our reunion. The location is convenient for many of the attractions in the DSM area.. Shopping and restaurants are close by (two Jethro's BBQ within 5 minutes of hotel!). Rooms were clean and...More
Thank Dan J
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 8 August 2018
Dear Dan J,
Thank you so much for taking the time to submit a review of our hotel on TripAdvisor.
We are so happy to hear that our staff went above and beyond your expectations and that you found our location to be agreeable for...More
We stayed Friday and Saturday on July 27 and 28. The curtains could not be drawn and had spotlights outside the rooms that shined in ALL NIGHT. There were NO drapes to pull or shut, only SHEERS. The beds were extremely noisey to sit on...More
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 31 July 2018
Thank you for taking the time to review our hotel on TripAdvisor. We value your feedback.
I would like to apologize for the inconveniences you experienced during your stay with us. This is not the type of feedback we like to receive. If you could...More