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Holiday Inn Express & Suites Urbandale

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Traveller (6)
Room & Suite (24)
Dining (8)
Overview
  • Excellent49%
  • Very good33%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“des moines”(16 reviews)
“pancake machine”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn Express & Suites Urbandale
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express & Suites Urbandale
Special Offer: Book Direct and Save
Hotel deals
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Reviews (180)
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179 results
Traveller rating
85
59
22
8
5
Traveller type
Time of year
LanguageEnglish
85
59
22
8
5
Show reviews that mention
All reviewsdes moinespancake machinethe breakfast areathe hotel is conveniently locatedroom was cleanoff the highwayfront desk staffnice hotelstayed here for one nightair conditionerqueen suiteshower headwould definitely stay here againindoor pooleasy accesshixbrand
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1 - 5 of 179 reviews
Reviewed 1 week ago

The staff was great in assuring we had everything we needed for our reunion. The location is convenient for many of the attractions in the DSM area.. Shopping and restaurants are close by (two Jethro's BBQ within 5 minutes of hotel!). Rooms were clean and...More

Thank Dan J
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 1 week ago

Dear Dan J, Thank you so much for taking the time to submit a review of our hotel on TripAdvisor. We are so happy to hear that our staff went above and beyond your expectations and that you found our location to be agreeable for...More

Hotel's Favourite
Reviewed 18 June 2018 via mobile

We stopped by Holiday Inn- Urbandale after a long day of driving. The evening guest services manager was so patient and kind. The hotel was super busy but she took the time to get us the best discount and get us settled. It was a...More

Thank Stacey G
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 20 June 2018

Dear Stacey G, Thank you so much for taking the time to give us your feedback. We truly value your words and it helps our mission to deliver great hotels guests love. I am so pleased to hear about the quality of service you received...More

Reviewed 2 weeks ago

We stayed Friday and Saturday on July 27 and 28. The curtains could not be drawn and had spotlights outside the rooms that shined in ALL NIGHT. There were NO drapes to pull or shut, only SHEERS. The beds were extremely noisey to sit on...More

Thank lauriecoppi
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 2 weeks ago

Thank you for taking the time to review our hotel on TripAdvisor. We value your feedback. I would like to apologize for the inconveniences you experienced during your stay with us. This is not the type of feedback we like to receive. If you could...More

Reviewed 7 July 2018 via mobile

This hotel has excellent customer service. Lupe went out of her way to help us out at the Holiday Inn. We had our rooms given away at the Micro-tel on the other side of the parking lot from the Holiday Inn. Lupe worked a small...More

Thank Bill L
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 8 July 2018

Dear Bill L., Thank you so much for taking the time to leave a review of our hotel. We truly value your feedback. I am so sorry delighted to hear that Lupe went above and beyond for you and your family with room accommodations! She...More

Reviewed 6 May 2018

I am very pleased with our Friday and Saturday night stay here. The furniture in the room was very nice. There is a small refrigerator. Finally, a hotel that has enough outlets to recharge our electronics either on the desk area or on the night...More

Thank Marie715
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 8 May 2018

Thank you for taking a moment to share your experience with our team. We are thrilled to see you enjoyed your stay and the hotel. We look forward to your next visit to our area! Happy Travels!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Meeting Rooms
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$127 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$127 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (6)
Room & Suite (24)
Dining (8)
Pool & Beach (3)
Questions & Answers
Ask a question
cdsMI
26 July 2017|
AnswerShow all 4 answers
Response from G M | Property representative |
Yes. All of our guest rooms do have mini refrigerators included with the room.
0
Votes
Ryan M
15 July 2015|
Answer
Response from G M | Property representative |
We do have rooms that have 2 queen beds and a sleeper couch. These rooms are our 2 queen suites. Not all rooms have this option. Only the 2 queen suites.
0
Votes
Lisa A
18 November 2014|
AnswerShow all 2 answers
Response from ssabolovich | Reviewed this property |
There are two queen beds and a sleeper couch. No enclosed bedroom.
0
Votes
Room Tips
"Very quiet area but not much of a view."
RobertD330
2 million years ago
Read review
"Make sure things work before settling in"
PatW622
2 million years ago
Read review
"Check to see if there is a major event in the area with younger individuals"
998RICHARDS
2 million years ago
Read review
"Go to the IHG website"
suzannelt
2 million years ago
Read review
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