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All reviewsdes moinespancake machinethe breakfast areathe hotel is conveniently locatedroom was cleanoff the highwayfront desk staffnice hotelstayed here for one nightair conditionerqueen suiteshower headwould definitely stay here againindoor pooleasy accesshixbrand
The staff was great in assuring we had everything we needed for our reunion. The location is convenient for many of the attractions in the DSM area.. Shopping and restaurants are close by (two Jethro's BBQ within 5 minutes of hotel!). Rooms were clean and...More
Thank Dan J
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 1 week ago
Dear Dan J,
Thank you so much for taking the time to submit a review of our hotel on TripAdvisor.
We are so happy to hear that our staff went above and beyond your expectations and that you found our location to be agreeable for...More
We stopped by Holiday Inn- Urbandale after a long day of driving. The evening guest services manager was so patient and kind. The hotel was super busy but she took the time to get us the best discount and get us settled. It was a...More
Thank Stacey G
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 20 June 2018
Dear Stacey G,
Thank you so much for taking the time to give us your feedback. We truly value your words and it helps our mission to deliver great hotels guests love.
I am so pleased to hear about the quality of service you received...More
We stayed Friday and Saturday on July 27 and 28. The curtains could not be drawn and had spotlights outside the rooms that shined in ALL NIGHT. There were NO drapes to pull or shut, only SHEERS. The beds were extremely noisey to sit on...More
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 2 weeks ago
Thank you for taking the time to review our hotel on TripAdvisor. We value your feedback.
I would like to apologize for the inconveniences you experienced during your stay with us. This is not the type of feedback we like to receive. If you could...More
This hotel has excellent customer service. Lupe went out of her way to help us out at the Holiday Inn. We had our rooms given away at the Micro-tel on the other side of the parking lot from the Holiday Inn. Lupe worked a small...More
Thank Bill L
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 8 July 2018
Dear Bill L.,
Thank you so much for taking the time to leave a review of our hotel. We truly value your feedback.
I am so sorry delighted to hear that Lupe went above and beyond for you and your family with room accommodations! She...More
I am very pleased with our Friday and Saturday night stay here. The furniture in the room was very nice. There is a small refrigerator. Finally, a hotel that has enough outlets to recharge our electronics either on the desk area or on the night...More
Response from G M, General Manager at Holiday Inn Express & Suites UrbandaleResponded 8 May 2018
Thank you for taking a moment to share your experience with our team. We are thrilled to see you enjoyed your stay and the hotel. We look forward to your next visit to our area!