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Hotel staff was very professional however it would be nice to have breakfast on weekends start at 6 am. We had to be at conference by 7:30 so had no time for breakfast. Thanks to front desk Michelle for check in process.
The Holiday Inn Des Moines Downtown is a little dated but the rooms are clean and there is plenty of free parking. I had one of the best restful nights in quite a while at this hotel property. The front desk staff were friendly and...More
Noisy guests, beds sucks (slanted to the middle), bad pillows, guests were smoking in their rooms, dirty, and the management was very unhelpful/unfriendly after reporting loud guests partying in the hallway at 3am. Stay clear of this one! Wow, it was bad.More
1 Thank msifuentes
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 9 October 2017
I am so sorry to hear that you were not pleased with your experience at our hotel. What you have described is not the type of stay we strive to provide every guest every day, and it does not meet our expectations. I...More
We stayed at this hotel and found management entirely unresponsive to calls for help with a large and unruly group of guests. There was marijuana, swearing and fighting in the halls. After asking the hotel for help three times we finally called the police who...More
Thank David N
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 19 September 2017
Hi David N,
Thank you for leaving feedback about your recent stay with us. Your thoughts are valued. I feel concerned that the service from our hotel staff fell below your expectations. It is our goal to meet your needs as a guest and I...More
Ceckin staff were friendly. We stayed in a suite which was massive and had two bathrooms. Room was clean and had a comfy bed.
Breakfast buffet was standard selection and was very tasty and the hot items were actually hot.
Overall the hotel could do...More
Welcome to the Holiday Inn Downtown, Des Moines, Iowa. Our convenient downtown location provides the ideal setting for both business and leisure travel. With convenient access to Wells Fargo Arena, Hy-Vee Hall, …MoreVeterans Auditorium, Des Moines Civic Center, Iowa State Fairgrounds, and Mercy Hospital, you can not go wrong when you stay at the Holiday Inn Downtown. Located in the heart of Des Moines, we are minutes away from an assortment of entertainment options. Indulge and have a ball at Prairie Meadows Race Track and Casino, Adventureland Park, Blank Park Zoo or the Science Center. Also, exceptional dining and nightlife are just blocks away at the Court Avenue Entertainment District and the trendy Historic East Village. Downtown Des Moines is alive with special events every weekend, and our area shuttle makes navigating downtown a breeze! Relax, it's Holiday Inn. We offer free parking and free Wi-Fi throughout the hotel, an indoor pool, and a complimentary downtown/airport shuttle. If you love classic American cuisine set in a casual but elegant dining atmosphere, then Genevieve's Restaurant and Cityscape Lounge are the place to go. Whether your visit brings you to Des Moines for business or pleasure, allow the Holiday Inn Downtown to be your hotel of choice! Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.