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All reviewsmercy hospitalstay at holiday innsthe shuttle driverconvention centerwedding receptionwells fargo arenaonsite restaurantfree shuttlepleasant staylobby areaan older propertynice lobbydown townroom was clean and comfortableroom was largestaff was friendlydowntown
After a long day of travel we found out our reservation was cancelled at our convention hotel and they were fully booked so they sent us here to the Holiday Inn. Completely stressed out Matt made us feel very welcome and the bartenders put a...More
Bad drinks, sloooow service and terrible food. The beer was good but they didn't bottle it. The whole hotel needs a remake. Keep your money in your pocket when it comes to the bar and food here. I had a Ruben sandwich. It sat for...More
Thank Peter P
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 7 June 2017
Hello Peter P!
Thank you for your feedback regarding your stay at Holiday Inn Des Moines Downtown - Mercy Area. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation regarding service...More
It is a standard Holiday Inn, clean, friendly and with comfortable pillows. It can get a little tricky going west. If you miss 6th Ave, 7th ave is one way- the wrong way- and the only option is to get on the expressway. Not a...More
Stayed here again, staff really polite. Aging hotel but clean and quite. Right near downtown, and parking is free. Priced right. might not impress anyone but great place to stay the night for sleep. My mate got fussy about the room near elevator, I didn't...More
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 9 October 2017
Thank you for your return visit and for taking the time to review your experience at our hotel. I'm glad your experience with our staff was positive and that you found our hotel to be a great place to stay in Des Moines....More
We didn't have a choice on hotels due to volleyball teams choice but we were happy with our stay. The hotel is clean and the rooms are nice. The bathroom is very small. The elevators are a bit slow and I felt bad being on...More
Thank Darin H
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 24 May 2017
Dear Darin H,
Thank you for taking the time to write us this positive review.
We are pleased that we were able to meet your expectations regarding our room cleanliness and the location of our hotel. We will happily share your nice review to our...More