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All reviewsmercy hospitalstay at holiday innsthe shuttle driverwedding receptionconvention centerwells fargo arenaonsite restaurantfree shuttlepleasant staylobby areaan older propertynice lobbydown townroom was clean and comfortableroom was largestaff was friendlydowntown
Noisy guests, beds sucks (slanted to the middle), bad pillows, guests were smoking in their rooms, dirty, and the management was very unhelpful/unfriendly after reporting loud guests partying in the hallway at 3am. Stay clear of this one! Wow, it was bad.More
1 Thank msifuentes
Response from GretchenT81, Public Relations Manager at Holiday Inn Des Moines DowntownResponded 9 October 2017
I am so sorry to hear that you were not pleased with your experience at our hotel. What you have described is not the type of stay we strive to provide every guest every day, and it does not meet our expectations. I...More
We stayed at this hotel and found management entirely unresponsive to calls for help with a large and unruly group of guests. There was marijuana, swearing and fighting in the halls. After asking the hotel for help three times we finally called the police who...More
Thank David N
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 19 September 2017
Hi David N,
Thank you for leaving feedback about your recent stay with us. Your thoughts are valued. I feel concerned that the service from our hotel staff fell below your expectations. It is our goal to meet your needs as a guest and I...More
Ceckin staff were friendly. We stayed in a suite which was massive and had two bathrooms. Room was clean and had a comfy bed.
Breakfast buffet was standard selection and was very tasty and the hot items were actually hot.
Overall the hotel could do...More
Stayed two night so we could attend the fair. Room average. The front desk nice but the bar service was terrible. We were waiting at a table to get service and the waitress never came by. She saw us and that was about it so...More
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 18 September 2017
Thank you for contacting us about your experience at the Holiday Inn Des Moines DTWN - Mercy Area.
I am sorry to learn about your disappointment in the level of service received from some of our bar staff. IHG sincerely cares about your...More
We were in town for a wedding and the guests of the wedding stayed at this property. Although the reception wasn't at the hotel, they were very accommodating to the large group of people staying at the hotel and provided shuttles to us to our...More