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Holiday Inn Hotel & Suites Des Moines - Northwest

Traveller (27)
Room & Suite (32)
Dining (11)
Hotel website
4800 Merle Hay Rd, Des Moines, IA 50322-1900 See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Free Airport Transportation
3 Star accommodation
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Offers from Holiday Inn Hotel & Suites Des Moines - Northwest
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2 Dec3 Dec
1 room, 2 adults, 0 children
Standard Room
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Reviews (167)
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All reviews ihg hotels merle hay road fifth floor an older property microwave and fridge flat screen free internet beds were comfortable desk staff hot tub nice room easy access up to date bennigans urbandale altoona renovation
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1 - 5 of 167 reviews
Reviewed 6 October 2018

Nicely updated hotel, but major problem with freeway noise. Iowa needs to get with the times and build barrier walls for noise, what a shame. Unfortantely, I would not stay here again although I love the hotel.More

Thank jschuman
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 3 weeks ago

Hi jschuman, Your business is much appreciated and thank you for leaving feedback. Glad to see that you have given us a stellar rating of 5/5 stars on our area of service and cleanliness. Sad to say that our rooms soundproofing was a letdown. This...More

Hotel's Favourite
Reviewed 9 July 2018 via mobile

Reserved a king suite and had a lovely room on the fifth floor. The staff was really accommodating and can’t say enough for all the extra touches. The Des Moines area had recently experienced major flooding and the hotel suffered some damage. They were working...More

Thank LsNE33
Response from Tom B, General Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 10 July 2018

Thank you so very much for staying with us and for taking time to complete a review. We hope to see you again very soon.

Reviewed 23 September 2018 via mobile

I’ve been a long time member of Holiday Inn rewards and decided to use some of my points for a stay here. Made reservations several days ahead of time and ask for upper floor, on arrival we were assigned a first floor room, the clerk...More

Thank M S
Response from Tom B, General Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 25 September 2018

First of all thank you for staying with us and for taking time to complete a review. We appreciate your comments and your honesty. I will discuss the concerns that you listed at our next staff meeting and am so very sorry you were less...More

Reviewed 3 September 2018

This is a pretty good indicator of how a business handles stress. Some renovations can only take place in nice weather, unfortunately, that's when people travel with their families. When a major even hits a town, businesses are "steppin' and fetchin.' to get it done'....More

1  Thank RedBear
Response from Tom B, General Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 4 September 2018

Thank you very much for staying with us and for taking time to complete a review. We all hope to see you again real soon. Tom Bruno

Reviewed 20 August 2018

I unfortunately had to travel to Des Moines to attend a funeral, so I booked a suite in the Holiday Inn Hotel & Suites Des Moines Northwest. I've stayed in this hotel many times previously and am quite familiar with the hotel. I was in...More

Thank Troy M
Response from Tom B, General Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 21 August 2018

Thank you very much for staying with us and for taking time to complete a review and be so thorough in doing so. I will discuss your comments with the entire team at our weekly team meeting. Thank you again.

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Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Free Parking
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Price range
US$85 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$85 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Traveller (27)
Room & Suite (32)
Dining (11)
Pool & Beach (1)
Business Centre & Event Rooms (15)
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Questions & Answers
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21 June 2018|
Response from 800retire11 | Reviewed this property |
Sorry I don't know.
31 January 2015|
AnswerShow all 2 answers
Response from Tom B | Property representative |
Our full service restaurant Bennigans serves breakfast from 6:30AM until 10:30AM each morning. They serve the award winning Holiday Inn Best for Breakfast menu. We do seasonally offer a breakfast buffet on Saturday and... More
Room Tips
"They have an indoor pool w/jacuzzi, so even if you're traveling over the colder months, bring you..."
3 Sep 2018
Read review
"You will want to avoid rooms on the first floor to avoid the parking lot noise."
20 Aug 2018
Read review
"The Suites are out of this world, Kitchenette, living area and a desk in the bedroom."
19 Jun 2018
Read review
"A variety of suites available"
22 Mar 2018
Read review
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