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Ameristar Casino Hotel Council Bluffs

257 reviews
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Traveller (37)
Room & Suite (13)
Dining (9)
Overview
  • Excellent46%
  • Very good29%
  • Average12%
  • Poor7%
  • Terrible6%
Travellers talk about
“sports bar”(27 reviews)
“jacuzzi tub”(5 reviews)
“ameristar casino”(12 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Free Shuttle or Taxi Services
4.0 Star Hotel
All hotel details
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Reviews (257)Write a Review
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LanguageEnglish
115
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31
18
17
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All reviewssports barjacuzzi tubameristar casinolots of funking bedexcellent place to stayrewards programacross the riverslot machineskansas citymissouri rivergreat roomsholiday innsmoking roomgamblingriverboatshuttle
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51 - 55 of 257 reviews
Reviewed 9 August 2016

The casino floor is packed and lively. The hotel rooms are clean. The staff is friendly and security is attentive. We stayed here 2 nights over a weekend in early July. A little confusing between check-in and finding hotel elevators. Also confusing coming in from...More

Thank Michelle R
Response from Joseph S, Social Media Specialist at Ameristar Casino Hotel Council BluffsResponded 11 August 2016

Good afternoon. Thank you for your review. We are delighted you enjoyed outstanding accommodations and friendly service during your visit. Sincerely, Ameristar Casino Hotel Council Bluffs

Reviewed 8 August 2016

In comparing this Holiday Inn Express to other's that we have stayed at I would give this one a two star rating. We had a nice enough room on the river side with a view (better than most). Our room was far enough away from...More

Thank 15marigold
Response from Joseph S, Social Media Specialist at Ameristar Casino Hotel Council BluffsResponded 9 August 2016

Good afternoon. Thank you for taking the time to write this review. We appreciate your feedback and look forward to sharing the details of your review with our leadership team. Sincerely, Ameristar Casino Hotel Council Bluffs

Reviewed 29 July 2016

Room & bathroom were nice enough and clean; however, these aren't AS nice as other Ameristar's we've stayed in. The ONE problem we had, I made reservations online. It said and my confirmation said, "must cancel within 24 hours of stay, check in is 6-9"...More

Thank Deucette
Response from Joseph S, Social Media Specialist at Ameristar Casino Hotel Council BluffsResponded 1 August 2016

Good morning. Thank you for taking the time to write this review. We especially appreciate your check-in feedback. Our team is reviewing ways in which we can improve both our process and how we communicate check-in policies. We'd like to follow up with you about...More

Reviewed 29 July 2016

Our visit went well. Greeted promptly at check in desk. Room was ready and clean. Room was quite comfortable. Free wifi and water in rooms. Pool available but we did not use. Buffet was good. Bella's Bakery for breakfast was great.

Thank Margaret C
Response from Joseph S, Social Media Specialist at Ameristar Casino Hotel Council BluffsResponded 1 August 2016

Good morning. Thank you for your five-star review. We are delighted you enjoyed your visit and are glad you enjoyed a variety of amenities On The House. We look forward to welcoming you back. Sincerely, Ameristar Casino Hotel Council Bluffs

Reviewed 26 July 2016

We checked in July 21,2016 for a two night stay. The check in was easy and the bell hop was courteous as usual. The room was on the third floor. It was clean and everything was in working order. Our first night we came across...More

Thank Chrissy1402
Response from Joseph S, Social Media Specialist at Ameristar Casino Hotel Council BluffsResponded 27 July 2016

Good evening. Thank you for your review. We appreciate your feedback and would like to learn more about your experience at Heritage Buffet. At your convenience, please email us at socialmediaacb@ameristar.com and a member of our team will reach out to you. Sincerely, Ameristar Casino...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$118 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Council Bluffs
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$118 - US$288 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Council Bluffs
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (37)
Room & Suite (13)
Dining (9)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Tom60062
26 December 2017|
AnswerShow all 3 answers
Response from ED R | Reviewed this property |
It is not smoke free but, I myself don't smoke and yes smoke does bother me. But it is not really smoky as you would think.I GO THERE A LOT AND IT IS NOT THAT BAD Unless you sit next to a heavy smoker
0
Votes
Sue49321
13 August 2017|
AnswerShow all 2 answers
Response from Marko G | Reviewed this property |
Uber
0
Votes
shawna s
26 July 2017|
Answer
Response from Nikki S | Property representative |
Hello, thank you for your question. We do not offer a shuttle to the old market unfortunately. The old market is very close to our hotel and is a very cheap Uber or cab ride over. The valet department can set you up if you... More
0
Votes
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123
Room Tips
"All rooms seem ok"
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"They are all nice.."
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"Ask for room with river view"
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"Best views on the east side, quiet."
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