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Hilton Garden Inn Omaha East/Council Bluffs

Expedia.comUS$123*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn Omaha East\/Council Bluffs
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489 Reviews from our TripAdvisor Community

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Showing 487: English reviews
Start your review of Hilton Garden Inn Omaha East/Council Bluffs
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Reviewed 5 days ago NEWvia mobile

Hilton Garden inns are nice in general but it always bugs me when a hotel controls the temperature of the shower. Had all the way. All is got was warm water. You are also expected to fork out for breakfast. Fine but then use real eggs, not powdered instant eggs!🤑The coffee in the room sucks too. For a casino hotel,...

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Helpful?
Thank Martyn G
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Martyn G, I would like to thank you for taking the time to tell us about your stay with us. I do apologize for the hotel not being up to standard during your stay. If you need anything else please reach out to me. Again I apologize and hope to see you in the future.

Lincoln, Nebraska
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We come up to the casinos from Lincoln every other week and have previously stayed at Harrah's, not any more. Hilton Garden Inn will be our hotel from now on. We stayed on a Thursday night, we were able to check in early (always a plus)! The front desk folks were very friendly, as was every one we talked with....

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Helpful?
Thank Lisa K
About Hotel's Favourite Review
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Lisa W, Thanks for you great review about your recent stay with us at the Hilton Garden Inn. I am so glad you had a great time, we look forward to seeing you again.

Grand Island
Reviewed 1 week ago

The Jr. suite was kind of small, but other than that the room was very clean and love the amenities.The front desk staff were very nice and friendly. I'm very big on "Customer Service' . good customer service will determine my whole stay. Your just a hop , skip and jump away from The Horseshoe Casino, if your not a...

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Helpful?
Thank Dreamertl
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Dreamertl, Thanks for the greet review about your recent stay with us. We look forward to seeing you soon. Thanks again.

Asia
Reviewed 2 weeks ago via mobile

Stayed there for a weekend. Nice managed hotel with big rooms. Good breakfast. Very nice staff. Very accommodating. The toilet in reception needs to be cleaned much more frequent. Extremely good shuttle bus service. Helped us a lot. Casino around the corner. Wifi was very bad. Almost didn't work in 2 days.

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Helpful?
Thank Explorer71
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Explorer71, Thanks for the great review about your recent stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. I am so glad you were able to enjoy your stay as much as you did during your stay. I hope to see you in the future. Thanks again.

Charlotte, North Carolina
Reviewed 2 weeks ago

The staff was very friendly. The staff went out of their way to find me a fedex that was open for business ( I had mortgage documents to send).The van driver Ken took me to 4 different locations. The first location was supposed to be open , but it was closed. The second location opened at 1pm ( I had...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 645francinew
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear 645Francinew, Thanks for the great review about your recent stay with us at the HGI Council Bluffs location. I am so glad you were able to experience the level 10 service that we preach everyday here at the hotel. We look forward to having you back, thanks again.

Dallas, Texas
Reviewed 3 weeks ago

From the conference room being clean, stocked and ready, to our hotel rooms being clean and comfortable it was a great visit and very affordable. We plan to use them again and have no hesitation in recommending them

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank deonr758
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Deonr758, Thanks for the great review about your recent stay and meeting with us. I will make sure to give this review to Shannan and her team. Thanks again.

Lincoln
Reviewed 4 weeks ago

A great value if you are staying in the Omaha area, and you try your luck at the casino if you choose. The rooms are very clean and comfortable, and the staff are very friendly. Just across the river to Ameritrade Park, Omaha Zoo, and Laritzen Gardens...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank debramD5089NX
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear DebraD5089NX, Thanks for the great review about your recent stay with us. I hope to do business again with you in the future.

Waterloo, United States
Reviewed 4 weeks ago

We stayed here for a baseball tournament. Overall the hotel was nice. The only complaint was the beds weren't super comfortable. Otherwise it was clean, the staff was great and the breakfast (although it wasn't free) was very good. Even though it was connected to the casino, you didn't feel like you were in a casino hotel which was nice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank V361JPbent
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear V361Pbent, Thanks for the great review about your recent stay with us. I do apologize that your bed was uncomfortable and just wanted to let you know that we are in the process of switching out beds. Thanks again.

Apex, NC
Reviewed 4 weeks ago

Very comfortable hotel that is typical of the HGI brand.I checked in late and left early so I did not spend much time here but everyone I interacted with was friendly. I checked-in via the app and everything was ready to go when I arrived. It's about 10 minutes to the airport and has a smokey casino (Horeshoe I think)...

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Helpful?
Thank Stefan M
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Stefan M, Thanks for taking the time out of your busy day to leave us such a great review. I am glad you enjoyed our location so much, I hope to do business again with you in the future. Thanks

Honolulu, United States
Reviewed 4 weeks ago

I try to stay at the HGI in Council Bluffs whenever I have business in Omaha. The staff here makes me feel like I'm at home. There is a mini fridge in the room microwave too. There are places to eat near by and the Casino if that's what you like to do. I've been coming here for the last...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 732ranir
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear 732ranir, Thanks for great review about your recent stay with us at the HGI in Council Bluffs, we really appreciate your business. Thanks again.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Address: 2702 Mid America Dr, Council Bluffs, IA 51501-8291
Region: United States > Iowa > Council Bluffs
Price Range: €107 - €309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
Hotel Style:
#1 Business Hotel in Council Bluffs
#1 Romantic Hotel in Council Bluffs
#1 Casino Hotel in Council Bluffs
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Omaha East/Council Bluffs staff and other travellers.
3 questions
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Newton, Iowa
over a year ago
Newton, Iowa
over a year ago
over a year ago

See all questions (3)

Questions? Get answers from Hilton Garden Inn Omaha East/Council Bluffs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A middle room , on the top floor.”
Dreamertl, 11 May 2017 | Read review
“5th floor, nice view”
  • Microwave, coffee suite, mini fridge
  • Nice desk area
  • Bathroom
  • Clean bathroom
  • View from room
lisakY8049WB, 4 May 2017 | Read review
“Go for higher floor”
Noshitreview2, 25 Mar 2017 | Read review
“Rooms away from elevator would probably be quieter”
qbaird, 18 Feb 2017 | Read review
“Quiet rooms face the dog track”
brentw2015, 19 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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