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Sterling Hotel and Suites

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Sterling Hotel and Suites
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196 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Iowa
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 October 2014

My family of four stayed for one night in a suite that slept 6 - the kids LOVED having a two story hotel room - there was a room with a bath on the top floor, and then a master suite with a bathroom, as well as a fold out couch in the living room. A full kitchen with necessities... More 

Helpful?
1 Thank Tara1976
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank You Tara for the review. We are glad that you liked the two story Penthouse Suite. We have been in the process of updating rooms. We would love to have you and your family stay with us again the next time you are in time. More 

Fond du Lac, Wisconsin
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 October 2014

This hotel is like efficiency appartments with a kitchenette, lounging area , and very comfortable 2 queen beds. It comes supplied with dishes and dish washer as well as full refrigerator and stove. It is clean and neat and quiet. They also serve an adequate breakfast in the breakfast room. We enjoyed our stay here and would stay again when... More 

Helpful?
2 Thank Lee B
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank You Lee for taking the time to review our hotel. We are so glad that you enjoyed your stay with us in the 2 Queen bed suite. We hope that you visit us the next time you are in town. More 

Rochester, Minnesota
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 October 2014

We stayed just one night to go to a concert that was a few miles away... Got the penthouse king suite. The room is super nice.. It has an upstairs and a downstairs. Looks like a little townhome almost. Everything in the room was cleaned well and you have your own kitchenette with fridge, dishes and all.. We really liked... More 

Helpful?
2 Thank SenadaC
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you SenadaC for taking the time to review our property. We are truly sorry for the disruption in the lobby that evening. We are teaching our staff how to handle troublesome guests. As it turns out, we are pleased to pass along this was determined, upon investigation, to be an unfounded allegation against our hotel and staff. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2014

Convenient location and easy to find (only a few minutes from downtown!); the suite was clean and spacious and the staff was friendly. I would recommend this hotel to anyone visiting the greater-Des Moines area. Thanks, Sterling, for a wonderful stay!

Helpful?
1 Thank Seth W
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank You Seth. We are glad to hear that we could make your stay with us a wonderful experience and hope that you will stay with us again when you are back in town. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 October 2014

Room 321 needs attention and a deep clean. Bugs in picture behind bed. Stained sheets. Filthy refrigerator with food in freezer. Steps and landing need a good sweeping. Wrappers in the floor. Dirty counters. Phone, click radio dirty. Lamps dusty and dirty. Housekeeper needs to be retrained in how to clean. Poor reflection on the property.

Helpful?
3 Thank Qualitysearch61
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank You for taking the time to review our hotel. We do appreciate any feedback and we will be taking the time to review the feedback with our housekeeping staff. More 

Travellers are raving about these Clive hotels

1 review
Reviewed 18 October 2014

We are very pleased! The price was unbelievable but there's more! The employees from the front desk to the breakfast lady and the 2 people who came & cleaned our room were so nice & friendly even the lady that showed us our room went way beyond GREAT CUSTOMER SERVICE!!! We will be coming back! The room was large and... More 

Helpful?
Thank Bigpappy1
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank You for the kind words. We are so happy that you enjoyed your experience with us and hope that you come back to join us again in the future. More 

Hampshire, Illinois, United States
1 review
Reviewed 16 October 2014

My husband and I stayed at the Sterling on a family visit and the room we stayed in was so comfortable with a home feel. Included a small kitchen, comfortable bed and clean living space. It was a home away from home feel. When I plan to visit family again I would defiantly go back to the Sterling Hotel and... More 

Helpful?
Thank Mary S
Benjamin S, Front Office Manager at Sterling Hotel and Suites, responded to this review

Thank you Mary, for staying at the Sterling Hotel and Suites. We are glad that you and your husband had a wonderful experience and that you will be coming back the next time that you are in the area. Our friendly staff would be happy to help you when you make your next reservation. More 

Los Angeles, California
1 review
Reviewed 30 September 2014

We are here on a work schedule & things are chaotic for us Allesha has been nothing but great & welcoming ,She is a great leader. Very helpful & patient with my team & booking them thanks Allesha! You rock!

Helpful?
Thank Rebecca M
Allesha P, Front Office Manager at Sterling Hotel and Suites, responded to this review

My staff and I are more than happy to help you and your team! I appreciate the great review, thank you! More 

Omaha, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 September 2014

We have stayed at this place 4 times prior, as both the Chase suites and Sterling Suites. Enjoy the location and the rooms. The front desk workers were very nice and helpful for this trip. Our issues deal with the Cleaning staff. The cleaning staff needs to be trained, have better supervision or needs to be fired. There was only... More 

Helpful?
2 Thank Mitch R
Allesha P, Front Office Manager at Sterling Hotel and Suites, responded to this review

I am very sorry for the cleanliness of your room. Please know the housekeeping staff has been brought aware of this. Changes have already been made. I'm sorry you had to experience this. I'm glad to know the Front Desk staff were nice and helpful. I hope the 1 bad experience out of 5 times staying here didn't completely change... More 

Le Mars, Iowa
1 review
Reviewed 29 September 2014

I arrived very late and found the front desk person very helpful and friendly. The hotel is outstanding and the beds are the best. I will recommend it to all of my friends. Thanks, you'll see my family again.

Helpful?
Thank MJM092
Allesha P, Front Office Manager at Sterling Hotel and Suites, responded to this review

I am so glad you loved our staff and hotel! We are looking forward to seeing you again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Sterling Hotel and Suites guests can expect excellent service and superior amenities. Relax in our spacious suites with the amenities that will provide both business and leisure travelers all the comforts of home. We include a complimentary hot breakfast, high-speed wireless internet service, on-site laundry facility and fully equipped kitchens. ... more   less 

Additional Information about Sterling Hotel and Suites

Address: 11428 Forest Ave, Clive, IA 50325 (Formerly Chase Suite Hotel Des Moines)
Region: United States > Iowa > Clive
Price Range: €64 - €88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sterling Hotel and Suites 3*
Number of rooms: 112
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Also Known As:
Chase Hotel Clive
Chase Hotel Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Hotel and Suites staff and other travellers.
2 questions
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Questions? Get answers from Sterling Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check for groupons”
 of 5 bubbles intheknowtoo, 17 Oct 2016 | Read review
“Stay away from rooms facing the i-80”
 of 5 bubbles iabug, 9 Oct 2016 | Read review
“very quiet neighborhood with dining options within walking distance, but the upper floor is not accesable by elevator, stairs only.”
 of 5 bubbles dtillytwo, 8 Oct 2016 | Read review
“Stay away from the pool”
 of 5 bubbles Jsleos, 12 Sep 2016 | Read review
“friendly people and we liked the kitchenetts in our room for our cold things.”
 of 5 bubbles conniev565, 29 Aug 2016 | Read review
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