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Sterling Hotel and Suites

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Traveller (100)
Room & Suite (49)
Dining (5)
Overview
  • Excellent29%
  • Very good22%
  • Average16%
  • Poor12%
  • Terrible21%
Travellers talk about
“full kitchen”(34 reviews)
“the penthouse”(16 reviews)
“living room”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
All hotel details
Additional information
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Rooms
1 Oct2 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (265)
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Traveller rating
74
59
43
33
56
Traveller type
Time of year
LanguageEnglish
74
59
43
33
56
Show reviews that mention
All reviewsfull kitchenthe penthouseliving roomdes moinessmall kitchengreat pricestaying at this hotelbiscuits and gravybeds were comfortablefireplacestovecondoqueensofainterstateia
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1 - 5 of 265 reviews
Reviewed yesterday

The room was very spacious but that is where the good stops! Very old and outdated! It is set up more like an apartment complex. There are long term residents there not just overnight hotel guests. I would probably never stay there again. It was...More

Thank desascott15
Reviewed 1 week ago via mobile

Totally not worth my money. We travel a lot with our family and have never been this dissapointed in our past 13 years traveling. This place has gone downhill, new management is not doing their job all they do is sit their in office when...More

Thank Neisha W
Response from JoseN2648, Manager at Sterling Hotel and SuitesResponded 1 week ago

I apologize for the experience you had on our property, we are working to be better the quality of services we offer to our guest. I'm addressing this issues and make sure this does not happen again. Respectfully, Jose N

Reviewed 3 weeks ago

I've stayed here twice. Once with another couple and once with my family. Both times we've stayed in the 2-level penthouse. It's great because it has 2 bedrooms, plus a pull-out in the livingroom, so everyone can stay together in one hotel room vs getting...More

Thank ANiceCar
Response from JoseN2648, Manager at Sterling Hotel and SuitesResponded 1 week ago

Thank you for your feedback, we appreciate your business and are happy to hear you enjoy your stay. Respectfully, Jose N

Reviewed 4 weeks ago

Upon checking in, walked into room and could tell it wasn't vacuumed. huge spots on carpet. Light bulbs out in most of the lighting. Dishes still in dishwasher. Gave list to front desk but they didn't seem to care or they are just use to...More

Thank Shelly F
Response from JoseN2648, Manager at Sterling Hotel and SuitesResponded 1 week ago

I apologized for the experience you had on your stay and appreciate your feedback. We are working to better our services and accommodations for a better experience for our guest. I hope you can give us a second opportunity on your future travels. Respectfully, Jose...More

Reviewed 29 July 2018 via mobile

Checked into our FIRST room, as soon as we walked in the kitchen counters and floors were covered in ants!! My daughter had to use the bathroom and it completely smelled foul like urine! Tried to call front seat and there was a phone but...More

Thank Bobbie G
Response from Jose N, General Manager at Sterling Hotel and SuitesResponded 30 July 2018

Thank you for your feedback, as new management we take this concerns very seriously and will do a follow up to avoid this to happen again, we will keep working to improve the quality of service we offer to our guest. Respectfully,

View more reviews
About
Description
Sterling Hotel and Suites guests can expect excellent service and superior amenities. Relax in our spacious suites with the amenities that will provide both business and leisure travelers all the comforts of ...More home. We include a complimentary hot breakfast, high-speed wireless internet service, on-site laundry facility and fully equipped kitchens. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Business Centre with Internet Access
Laundry Service
Meeting Rooms
Microwave
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Hotel class
Contact Information
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Photos
Traveller (100)
Room & Suite (49)
Dining (5)
Pool & Beach (2)
Questions & Answers
Ask a question
4 June 2016|
AnswerShow all 7 answers
Response from Ryan P | Property representative |
Dear Shadow, Would you be so nice to contact our Front Desk manager so that he can inform you about the status of your refund?
1
Vote
Carrie S
8 April 2015|
AnswerShow all 6 answers
Response from Ryan P | Property representative |
Hi, Carrie- Please feel free to contact me at the hotel and I'd would be happy to check on the damaged linen fees. We would only charge a guest for damaged linens or bedding if we were unsuccessful in attempting to remove... More
1
Vote
Room Tips
"If you're traveling with your family or another couple, save money by staying in the 2-level penthouse."
Read review
"stay far,far away"
Read review
"Rooms away from the freeway side of Hotel should be preferred."
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"If you are booking a room last minute, make sure you call the hotel first and get a quote on a room before..."
Read review
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