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Pzazz Resort Hotel

Traveller (73)
Room & Suite (24)
Pool & Beach (6)

About

Location
Cleanliness
Service
Value
PZAZZ! Resort Hotel offers 145 rooms including several bunk bed family rooms, views overlooking the water park and poolside suites. We offer a variety of affordable packages for families, couples, groups and golfers. Admission to Huck's Harbor Water Park is included with each room for our hotel guests.
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Property amenities
Pool
Free parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room service
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Meeting rooms
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Family
HOTEL CLASS

Location

Full view
65Somewhat walkable
Grade: 65 out of 100
27Restaurantswithin 1 km
2Attractionswithin 1 km
288Reviews
87Photos
5Q+A
57Room tips
Traveller rating
  • 53
  • 53
  • 84
  • 49
  • 49
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
This is an average hotel. We had to follow signs to find the check-in desk. We were shocked to hear the reception area had been remodeled in the last year because it was lacking in design and convenience. Employees were friendly. The rooms were extremely large and clean with
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Response from Marlena S, Manager at Pzazz Resort Hotel
Responded 12 Mar 2018
Thank you for your feedback. Your feedback is very important to us. Your business is very much appreciated. We try to give the best product possible and our top priority is our guest services. Hopefully you will be in this area again and we will see you in the futire.
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Nothing pzazz about this place. Alcoholic beverages were pretty good and weren't over priced, the casino was pretty fun and not packed (even though it was a Saturday night). But the rooms... You would have to very intoxicated not to notice everything wrong with this room, the
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Response from Marlena S, Front Office Manager at Pzazz Resort Hotel
Responded 17 Oct 2017
Thank you for taking the time to alert us of the condition of your room. We are terribly sorry to hear that your room wasn't clean and had a musty smell. We have high expectations for our employees and it sounds like your room did not meet any of those. You are correct that there were buckets everywhere during the heavy rain storm. This is something we have been working on as we have Roofers here everyday working relentlessly to repair the many leaks. We are terribly sorry that you had to witness this but as in most businesses we can't just shut down during construction. It appears the Pzazz Resort hotel is on our list for a remodel sometime next year. We certainly hope you give us another chance by returning once all of this is complete. Once again, thank you for your comments.
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We arrived and had to look for someone to check us in. The clerk was not friendly! We had driven 10 hours and walked into a hallway that smelled like marijuana! The room smelled like mildew and stale cigarette smoke. 1 of the 2 beds had a definite slope. The bathroom had peeling
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Let me tell you, Pzazz is not the word that comes to your mind in this hotel. Stopped in for a quick overnight on our way through town and wanted to gamble a little. The complex has a LOT of construction going on, but didn't see any directly related to Pzazz. The hotel is
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Response from Marlena S, Front Office Manager at Pzazz Resort Hotel
Responded 17 Oct 2017
Thank you for your business. We are terribly sorry to hear that you did not enjoy your stay with us. We certainly agree that there is a lot of construction going on as we just opened a Panera Bread, Cold Stone Creamery, and still working on opening a Hampton Inn. With many hotels on property we offer can meet the needs of everyone. We believe you stayed at the Pzazz Resort (our family friendly hotel) and it is on our list for a remodel next year. We hope you will change your mind and return after we are completed and give us another chance when back in the area.
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I was here for a wedding at the majestic estate. The hotel rooms need updated. Nice amenities. Plenty of things to do for families. Bowling, fairly large waterpark thats open late, and plenty of restaurants to eat.
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Response from Marlena S, Front Office Manager at Pzazz Resort Hotel
Responded 21 Aug 2017
Thank you for your comments. I assume you stayed at the Pzazz Resort and not the Catfish Bend Inn & Spa? The Pzazz Resort has plans for a room remodel in 2018 so I am certain once that is done they will certainly meet your expectations. Thank you for your business and we hope you enjoyed your weekend.
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Album Categories
All photosTravellerRoom & SuitePool & BeachFamily and Play Areas
Wallpaper pealing
Queen bed - Hard! Door leads to adjacent room - Loud neighbors!
Sleeps 8 and saved $100 by sharing a room!
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What is the hotel tax rate per night?
12% hotel/motel tax plus 1.65% destination fee
1 vote
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Who is the owner
Our property General Manager is Rob Higgins. Is there something I can help you with?
0 votes
21
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What is the hotels number
1-866-792-9948
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We stayed on the 3rd floor. I am not sure if there is a better side or not.
0 votes
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"If your AC doesn't work, you have to hit the reset button!"
"Stay at the Catfish Bend instead."
"3rd floor- in the back. Away from waterpark and fun city."
"Get a room in the East wing if you want peace and quiet."
"Room 296 is close to the elevator and then close to Hucks Harbour."
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ALSO KNOWN AS
pzazz hotel burlingtonpzazz fun city burlingtonburlington best western
LOCATION
United StatesIowaBurlington
NUMBER OF ROOMS
145
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