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Brook Pointe Inn

Expedia.comUS$114*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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198 Reviews from our TripAdvisor Community

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Showing 197: English reviews
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Cherry Valley
Reviewed 2 weeks ago

Stayed two days this weekend - very friendly staff, clean, quiet and comfortable. Beautiful setting. Only downside - we had two rooms and housekeeping forgot to clean one of the rooms and left the door on the other slightly ajar (we had been gone all day). Staff quickly addressed it though. Would definitely stay there again! There is no elevator...

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Helpful?
Thank Sally R
Ben P, Owner at Brook Pointe Inn, responded to this review

Thank you for your kind review. We do apologize for the issue with cleaning your room and the door being left open. I'm glad to know that it was addressed to your satisfaction. A review like this is a great learning/training tool for our staff and we will again reinforce the importance of being thorough when cleaning the rooms. We...

Greenwood, Indiana
Reviewed 2 weeks ago

We were there on April 21, 22 and 23 for our 10th anniversary. We asked for the couples package, but when we were told there was a cabin available, we opted for that. The cabin had a full kitchen, living room with a large TV, dining area, bedroom with a pocket door, and a bath with sink, jacuzzi, shower, and...

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Helpful?
Thank chrisparrott05
Ben P, Owner at Brook Pointe Inn, responded to this review

Thank you so very much for your kind review. We are very glad to know that your anniversary celebration was all you had hoped it to be. The cabin is truly our pride and joy. We are excitedly working on permits and waivers right now in anticipation of the next cabins being built. It's always such a great thing to...

Detroit, Michigan
Reviewed 3 weeks ago

Stayed here for business. The staff is very nice and the breakfast is more than I expected.The indoor pool is nice, but the workout room is very small. There is a nice place on the property to sit and watch the sun go down. It is very close to Lake Syracuse.

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Helpful?
Thank Cassdan
Ben P, Owner at Brook Pointe Inn, responded to this review

Thank you for your very kind review. We are always excited to hear when someone else enjoys our property like we do! We hope that you will consider staying with us again! Safe travels!

New Paris, Indiana
Reviewed 3 weeks ago

Saturday , April 29th I booked 2 rooms for my son and I and his friends for my his birthday. The boys absolutely loved it there !! They got to swim , use the zip line , walk the trails out back and we had a fire later that night . We had plenty enough to do there to keep...

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Helpful?
Thank kjstutzman
Ben P, Owner at Brook Pointe Inn, responded to this review

Thank you for your kind review. We are glad to be able to offer our property to families and give them a chance to reconnect and enjoy each other's company. We are proud of our property and we are thrilled to know your family enjoyed it as well. Safe travels until we meet again!

Goshen, Indiana, United States
Reviewed 4 weeks ago

This stay was very pleasant and just what the wife and I needed. We are from Goshen so we didn't have to come far, but it still felt like we were getting away for the weekend. We had one of the Jacuzzi rooms and we loved it! we did the couples package so we also got the 30 minute massages...

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Helpful?
Thank Kevin P
Ben P, General Manager at Brook Pointe Inn, responded to this review

Thank you for your kind words about our facility, and we are truly glad you and your wife were able to find time to keep your love alive. We look forward to seeing you again!

Owosso, Michigan
Reviewed 4 weeks ago

I was disappointed with my stay. Very dirty and everything in the room was worn out. I needed an iron and went to the front desk for one. They were able to find and iron, but no ironing board. Towels and bedding were very old and dingy. Pillows were very old and stained. If you stay here request one of...

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Helpful?
Thank kcaswell1
Ben P, Owner at Brook Pointe Inn, responded to this review

We would like to apologize for the issues you experienced during your stay as we aim to make every guest feel at home here at Brook Pointe. We have been making significant investments into room remodeling as well as updating our bedding and linen inventory. This year alone we have 6 of our 30 rooms set for a facelift. It...

SYRACUSE
Reviewed 10 April 2017

Great staff very happy and eager to help in anyway to make your stay great. Keri is always smiling and goes the extra mile for her quest. Love the salt water pool. The kids enjoyed the zip line :) and the free cookies in the evening.

Review collected in partnership with this hotel
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Helpful?
Thank Chevygril27
Ben P, Owner at Brook Pointe Inn, responded to this review

Thank you so much for the kind review. We are very proud of our hotel and all it has to offer. The pool has been a very awesome addition to our facility. We will be sure to share with Kari your kind words as well. Thanks for staying with us and we do hope that you will think of us...

Reviewed 9 April 2017

After reading mostly positive reviews, we were shocked by our stay. Our room was extremely outdated (think early 1990's) and the towels and bedding looked just as old. Carpet was horribly stained and clearly had not been vacuumed, which was horrifying as our infant crawled around the room. (Would have requested someone to have come vacuum if our two tiny...

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Helpful?
1Thank missmaureen17
Ben P, Owner at Brook Pointe Inn, responded to this review

We cannot begin to apologize enough for not meeting your expectations as we truly make every effort to live up to our positive reputation. The hotel is over 20 years old, and since we have taken over management in 2012, we have invested hundreds of thousands of dollars to a very dated facility, and we still have a long way...

Reviewed 28 March 2017 via mobile

Bought couples romance package at the home show and we were not disappointed. Very friendly staff, comfortable bed and spacious room with Jacuzzi. Good restaurants nearby. Hotel was very quiet when we were there.

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Helpful?
Thank dkoenemann
Ben P, Owner at Brook Pointe Inn, responded to this review

Thank you so very much for the kind review. We are glad that you were satisfied with our Couples Romance Package. We strive to make this a time of peace and relaxation for our guests. We are continually looking for opportunities to make our hotel better. If there are any suggestions you could offer to us to help raise your...

Muncie, Indiana
Reviewed 21 March 2017

If you're traveling with family, don't hesitate to stay here. This is a very clean, comfortable, family oriented hotel with a great breakfast in the morning. Rooms are very spacious. Staff is extremely friendly and helpful. This will be our go to anytime we're needing place in the area!

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Helpful?
Thank Eric K
Ben P, Owner at Brook Pointe Inn, responded to this review

Thank you for your very kind review of our hotel and property. We are proud of our staff and the hard work that they put into making this hotel great. We look forward to many more visits from you. The next time you are here I do hope you can enjoy the fire pit swings or possibly Kid's cove. Both...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
Official Description (provided by the hotel)
On 20 acres, this inn offers free Wi-Fi and uniquely decorated rooms that feature a sitting area and a work desk. Lake Wawasee, the largest natural lake in Indiana, is a short distance away. Cable TV is included in each room at Syracuse Brooke Pointe Inn. Each room features its own heating and air-conditioning unit. Select rooms offer a spa bathtub .Continental breakfast is served each morning. ... more   less 

Additional Information about Brook Pointe Inn

Address: 4906 E 1200 N, Syracuse, IN 46567-8275
Region: United States > Indiana > Syracuse
Price Range: €96 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Brook Pointe Inn 2*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from Brook Pointe Inn staff and other travellers.
3 questions
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over a year ago
over a year ago
DeWitt, Michigan

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Questions? Get answers from Brook Pointe Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for first floor if you can't do stairs, no elevator, but staff will gladly bring your luggage up and down for you.”
193sallyr, 7 May 2017 | Read review
“Request the cabin! It's amazing.”
chrisparrott05, 5 May 2017 | Read review
“Ask for remodeled room.”
kcaswell1, 21 Apr 2017 | Read review
“Need new pillows but over all the room was very clean ”
Chevygril27, 10 Apr 2017 | Read review
“If you want quiet get the rooms away from the pool”
edwardp980, 21 Feb 2017 | Read review
5 of 5
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US$114* /night
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Prices are for 1 room, 2 adults
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