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Comfort Inn

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Traveller (29)
Room & Suite (25)
Dining (4)
Overview
  • Excellent19%
  • Very good37%
  • Average22%
  • Poor11%
  • Terrible11%
Travellers talk about
“room was clean”(18 reviews)
“west virginia”(3 reviews)
“two story”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (166)
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166 results
Traveller rating
32
59
37
19
19
Traveller type
Time of year
LanguageEnglish
32
59
37
19
19
Show reviews that mention
All reviewsroom was cleanwest virginiatwo storyindoor poolwill stay there againhot breakfastovernight stopwafflescheck in was easyflat screenchecking outstaff was friendlyoff the highwaytlcfurnishingsexitchain
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1 - 5 of 166 reviews
Reviewed 4 weeks ago via mobile

This hotel conveniently located just off of I-70. Several restaurants close by(walking distance) and grocery store just on the other side of the street. Complimentary breakfast limited selections but still satisfying. Room was nice spacious included pull out sleeper sofa, a nice plus. Staff accommodating...More

Thank T B
Reviewed 29 May 2018 via mobile

We stayed here last night. The room was very clean and quiet! Check-in was quick and efficient. The bed was really comfortable we had a normal king room which was nice and roomy. I guess the the only knock on our room is no fridge...More

Thank Lyall H
Response from Julie W, Manager at Comfort InnResponded 2 June 2018

Dear Lyall Thank you for taking the time to review our hotel and thank you for the kind words. I'm so pleased you had such a nice stay. I am sorry we could not provide you a microwave/refrigerator but those do come in our King...More

Reviewed 20 May 2018

A restful night was not had. We found our bed and bathroom areas filthy to start. Then, we found the center support of our bed literally broken which made the cheap mattress sag at least a foot in the center. Rolling to the center was...More

Thank mden2n
Response from Julie W, Manager at Comfort InnResponded 2 June 2018

Dear Guest Thank you for taking the time to review our hotel, please allow me to apologize for not meeting your expectations. I'm truly sorry you had issues with the bed, however, I'm not sure which room you were in as we have not received...More

Reviewed 16 May 2018

I guess when you know people are on the road and won't come back you can do this. The front desk staff called me "sweetie" and "dear" multiple times. She was obviously bored with her job. There was no refrigerator in the room. The breakfast...More

1  Thank Lori N
Response from Julie W, Manager at Comfort InnResponded 2 June 2018

Dear Lori Thank you for taking the time to review our hotel, please allow me to apologize for not meeting your expectations. It sounds like we weren't on the ball during your stay and did not give you the outstanding customer service we are usually...More

Reviewed 6 May 2018

I booked this reservation a month or more in advance since it was the closest to the Reid Hospital where my mom would be having 2 procedures. The rates were the cheapest and later I figured out why. Pros My bed was clean and comfy...More

Thank Michele P
Response from Julie W, Manager at Comfort InnResponded 2 June 2018

Dear Michele Thank you for taking the time to review the hotel. I would like to apologize for not meeting your expectations on your recent stay with us. You had a few issues that have been addressed and resolved. We do appreciate your business and...More

View more reviews
About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Non-Smoking Hotel
Breakfast Available
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$78 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Richmond
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$78 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Richmond
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Add Photo Photos
Traveller (29)
Room & Suite (25)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
acbiii
25 August 2015|
AnswerShow all 2 answers
Response from AJ R | Reviewed this property |
I honestly do not know. I checked their website and there wasn't any mention of a pet policy. They would be able to answer that question by calling them direct at: (765) 935-4766.
0
Votes
Room Tips
"Find a different place to stay. Cheap mattresses, filthy rooms, poor service..."
Read review
"Two-story motel, but no elevators"
Read review
"Away from the highway"
Read review
"No real issues--my room was near the highway but I could not hear it"
Read review
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