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Best Western Classic Inn

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Traveller (18)
Room & Suite (11)
Dining (3)
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Overview
  • Excellent44%
  • Very good31%
  • Average15%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(52 reviews)
“waffles”(18 reviews)
“nice breakfast”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Classic Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Classic Inn
Special Offer: BOOK DIRECT & SAVE
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (467)
Filter reviews
467 results
Traveller rating
198
149
71
29
20
Traveller type
Time of year
LanguageEnglish
198
149
71
29
20
Show reviews that mention
All reviewsfront deskwafflesnice breakfastthe breakfast arearoom was cleanbreakfast attendantpet friendly hotelfirst floorgreat place to staywould stay here againone night staywould highly recommend this hotelnice stafftrain tracksnice placeother hotelseasy access
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1 - 5 of 467 reviews
Reviewed yesterday

Husband asked for a handicap shower room and we were given a room in the back of the hotel. We pulled up and noticed there was no handicapped ramp for my scooter. My husband resigned to lift and place it on the sidewalk. Had I...More

Thank Chickie N
Hotel's Favourite
Reviewed 11 October 2017

I had originally booked a room somewhere else, but was grossed out by the accommodations there, so my husband and I went looking for another pet friendly hotel and found this lovely gem! First, Junior, the front desk agent, was fantastic, very professional, checking us...More

Thank Liz B
Response from Sam P, General Manager at Best Western Classic InnResponded 13 October 2017

Hi Liz, Thank you for leaving an in-depth review about your stay at Best Western Classic Inn. We are glad that you found our rooms clean and comfortable. Our staff strives to provide excellent service to every guest every time. Freshly made omelet service is...More

Reviewed 2 weeks ago via mobile

I have no clue how this place got the great reviews. It is NOT a five star hotel. Maybe a 3 star.... maybe. We were greeted by a very cramped front desk located IN the breakfast room/hallway. After going down a tight hallway with construction...More

Thank Gieta G
Response from sam p, Manager at Best Western Classic InnResponded 2 weeks ago

We appreciate your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement...More

Reviewed 4 weeks ago

They are trying to make this a nice hotel but until they improve the mattresses, they will be overpriced in my book the beds are like a swayback horse. Horrible and not what you expect from a hotel this price. We stayed in hotels 20.00...More

Review collected in partnership with Best Western
Thank Tom P
Response from sam p, Manager at Best Western Classic InnResponded 4 weeks ago

I apologize for the inconvenience caused to you during your stay. We appreciate your feedback and I have asked housekeeping to look at the mattress. We hope you will provide us with another opportunity to serve you better.

Reviewed 4 weeks ago

The shower was not usable until the third day. Plugged up. Finally repaired, but tub not cleaned after repair, and we had to ask someone to clean it. Door to bathroom was dirty, had to clean all handles and switches with wipes. Breakfast was fine....More

Thank Kate M
Response from sam p, General Manager at Best Western Classic InnResponded 4 weeks ago

I apologize for the inconvenience caused to you during your stay. We strive to provide excellent service to every guest. I appreciate your feedback and hope you will provide us with another opportunity to serve you better.

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$101 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$101 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (18)
Room & Suite (11)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
grandmaBeecher_Il
7 February 2017|
AnswerShow all 3 answers
Response from kush71002 | Property representative |
indoor pool
0
Votes
TravellingTrish_12
26 October 2016|
AnswerShow all 3 answers
Response from Jason S | Reviewed this property |
not sure?
0
Votes
anjb43
2 July 2015|
AnswerShow all 6 answers
Response from Maevie_52 | Reviewed this property |
I called the hotel. They said they try to keep pets in the same area, but when they are coming close to selling out for the night that they may have to put people in a pet friendly room even though they have no pet. They can... More
0
Votes
Room Tips
"Don't stay anywhere you don't feel safe. I don't recommend this place."
Read review
"The guest laundry is on the 3rd floor, but the ice machines are on the other floors."
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"Great hotel - clean, quiet, decent amenities and the staff are helpful and friendly!"
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"end of hall to the west on the south side"
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