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Holiday Inn Express

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Traveller (36)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent34%
  • Very good23%
  • Average17%
  • Poor14%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Additional information
Offers from Holiday Inn Express
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (354)
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351 results
Traveller rating
113
83
61
49
45
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Time of year
LanguageEnglish
113
83
61
49
45
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All reviewsacross the riverroom was cleanclose to downtownshort drivefamily reunionnice hotellouisville areastaff was friendlyohio riverwafflesfuneral
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1 - 5 of 351 reviews
Reviewed 2 weeks ago

I discovered that the problems here are system-wide, not just in New Albany. First, I reserve an accessible room Discovered that in the whole property, only one room is truly accessible. Other rooms are classified as "accessible." Let me tell you about mine: on the...More

Thank krumbar
Response from Chasity W, Manager at Holiday Inn ExpressResponded 1 week ago

Dear Ms Barlow, I want to thank you for taking time out of your day to give us and our corporate your feedback on your recent stay. They have passed on your concerns to me, and therefore I have forwarded them to upper management, and...More

Hotel's Favourite
Reviewed 25 October 2017 via mobile

Overall a great experience. The staff was friendly like at most IHG properties and the new remodel made this hotel very desirable to stay at. Clean rooms, clean lobby, and a clean parking lot all caught my attention as it is hard to find all...More

1  Thank Jonathon C
Response from Vinny M, Manager at Holiday Inn ExpressResponded 26 October 2017

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of...More

Reviewed 10 May 2018 via mobile

Hate to be overly negative, but there were a number of small things that were wrong and accumulated to make the stay less pleasant than it should have been. It is an older hotel, although the outside looks very new. Parts of the room also...More

Thank George A R
Response from Vinny M, Manager at Holiday Inn ExpressResponded 11 May 2018

Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive...More

Reviewed 16 April 2018

Yes it is newly renovated and looks good. Yes my room was comfortable enough. The best part of my stay was the staff. Colin was polite and helpful and the young lady working Saturday night was also polite and accommodating. Biggest issue with the stay...More

Thank Amberlee W
Response from Chasity W, General Manager at Holiday Inn ExpressResponded 16 April 2018

Thank you so much for taking the time to give us your feedback. My team is happy to make each valued guest's stay as enjoyable as we possibly can. Sincere apologies on the issue with breakfast. Please note that the issues have been addressed and...More

Reviewed 9 April 2018

This Holiday Inn Express is right off the highway. It a remodeled Hampton Inn turned Holiday Inn Express. Unfortunately they should have just tore the building down and started from scratch. No matter what bright colors you use to "renovate", this hotel is purely not...More

1  Thank Dustin N
Response from Chasity W, General Manager at Holiday Inn ExpressResponded 10 April 2018

Dear Valued Guest, On behalf on the staff and myself I sincerely apologize for the issues you noted of your stay. One thing our team strives at is customer service, and I am proud my staff was able to show this as a highlight during...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$107 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Details
Price range
US$107 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
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Traveller (36)
Room & Suite (15)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Do not stay here or at any Holiday Inn if you have any mobility problllems at all."
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"Choose a different hotel, not a different room"
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"Stay elsewhere."
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"Third floor was quiet with quick elevator."
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