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Quality Inn & Suites

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Traveller (29)
Room & Suite (5)
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Overview
  • Excellent23%
  • Very good38%
  • Average15%
  • Poor16%
  • Terrible8%
Travellers talk about
“front desk”(23 reviews)
“room was clean”(11 reviews)
“next morning”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (125)
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LanguageEnglish
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11
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All reviewsfront deskroom was cleannext morninggreat customer servicethe breakfast areaheatherfacility
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21 - 25 of 125 reviews
Reviewed 1 November 2016

This hotel was clean and comfortable. The staff was friendly. The hotel seems, however to be in need of some "refreshing" -- repainting, modernization. and so on. FYI - We didn't plan on using the pool but it is currently closed and drained for some...More

1  Thank traveler460
Response from heather j, General Manager at Quality Inn & SuitesResponded 4 November 2016

traveler460, We most certainly hate to disappoint, and I'm sorry that was your experience. We are working on many projects currently to update and modernize our hotel until our full renovation is completed. Our pool was down for some major work, but is currently coming...More

Reviewed 15 October 2016 via mobile

Stayed at the Fairfield on our way to a wedding. Room was clean enough, but somewhat small and outdated. Didn't stay long enough to check out breakfast. Staff was friendly, but not outwardly so. Location for Kokomo business is good, but not necessarily for through...More

Thank Cadbanker
Response from heather j, General Manager at Quality Inn & SuitesResponded 16 October 2016

Cadbanker, Thank you for choosing the Kokomo Fairfield Inn. We hope you had a wonderful time at the wedding. We focus a great deal on maintenance, cleanliness, and excellent customer service. I'm very sorry if we failed to meet your expectations during your short time...More

Reviewed 10 October 2016

We came to Kokomo for a wedding. For the price of Fairfield Inn, the place was small, and very outdated. The hallways were stuffy and smelled musty. The room needed updated, but was very clean! We turned on the air unit when we arrived and...More

Thank mlrwt
Response from heather j, General Manager at Quality Inn & SuitesResponded 12 October 2016

mlrwt, Thank you for your recent stay with us. I'm so sorry that your beds and air unit weren't as comfortable as were necessary to make your stay with us a great one. We do greatly pride ourselves on cleanliness and customer service so I'm...More

Reviewed 2 October 2016 via mobile

the room was a bit outdated but had many comforts of home I.e. they gave me a microwave and coffee pot and my own little fridge which was awesome AND THE FREE WI-FI IS A MUST IF YOUR STAYING IN KOKOMO FOR BUSINESS but ok...More

Thank jeffrey t
Response from heather j, General Manager at Quality Inn & SuitesResponded 3 October 2016

Jeffrey t, We absolutely love hearing from our guests on TripAdvisor. I'm delighted to hear that we were able to provide that home away from home feeling, and Melissa was the example of our property that we expect. I know the importance of making our...More

Reviewed 1 October 2016 via mobile

Front desk staff very friendly. Hotel and room in need of updating, old features and signs of wear. Pool was empty and being repaired for three nights I was there. Room lacking electrical outlets for business travel. Had to unplug lamp to charge phones. No...More

Thank christinepC1127JQ
Response from heather j, General Manager at Quality Inn & SuitesResponded 3 October 2016

christinepC1127JQ, Thanks for your feedback on TripAdvisor! We are an older property, but we're very focused on cleanliness, maintenance, and customer service. I'm glad to get your feedback as it helps me know what my guests are looking for and how we can improve. Ironing...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Heated pool
Indoor pool
Details
Price range
US$70 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$70 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (29)
Room & Suite (5)
Questions & Answers
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Rosalie E
12 November 2017|
Answer
Response from David T | Reviewed this property |
Rosalie, you had better call the hotel directly. Personally, I or my employees will never stay at a Fairfield Inn or Mariott owned hotel again. They screwed us that badly in Kokomo. Fleeced us for over $1100. Never again...
0
Votes
Room Tips
"Suggest not staying there until renovations are complete. Rooms on the top floor will help avoid noise above..."
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"stay away!"
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"Choose a good room- anywhere but here..."
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"Check the room before you register. . .it has the potential to get worse over time."
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