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This is the dirtiest of any hotel I have ever been in. Horrible customer service. Checked in late. Had issues with room right away no one answered front desk phone. Asked for money back from morning desk agent and she couldn’t figure out how to...More
rented the rose room from the holiday inn express in Kendallville IN. The bathroom was absolutely nasty. The toilet was growing black mold. Both sinks in the bathroom and kitchen area wouldn’t drain. When I made the front desk aware of the situation she came...More
Whoever the staff member was that was assigned to our room did NOT do their job! Upon entering the room, it was apparent that the condition of the room was not up the standards we were expecting from the Holiday Inn brand. The carpets needed...More
Thank Ellen D
Response from IHGService, Guest Relations Manager at Holiday Inn Express KendalvilleResponded 3 November 2017
Thank you for your review regarding your recent stay at Holiday Inn Express Kendallville, IN. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message...More
The staff was really friendly and accommodating. The Continental Breakfast wasn't half bad for a small town Holiday Inn Express, but the only downside is that it is not really near any other restaurants.
We've stayed here a couple of times when we have been in the area. But in the future we will probably stay elsewhere. On this trip the pool was not open - evidently there had been a water pipe burst. The furnishings need an update...More
Thank Jeanne Z
Response from IHGService, Guest Relations Manager at Holiday Inn Express KendalvilleResponded 3 October 2017
Hi Jeanne Z,
Thanks for your recent overnight, feedback from frequent guests are important. Although it's nice to know that most of our staff left a positive impression, I'm sorry to hear that the accommodations and services provided fell below your usual expectations. The inconvenience...More