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We stayed in the 2 bedroom suit with a kitchen and were very pleased. Rooms are a little dated but they are remodeling but it wasn't a problem for us. Rooms were clean and the staff was wonderful and helpful. Breakfast is fine and included...More
We stayed one night and so did our friends while our husbands did an overnight endurance race. We brought the kids up from the pool to play cards and their hand held electronics to unwind for the night while my friend and I talked. We...More
The staff was excellent, informative and helpful. The rooms were clean, well furnished, and comfortable. Being right downtown, parking was not free but many things were within walking distance. The access to the canal was nice and it was a great attraction for filling in...More
Comforter was stained
Rim around toilet was dirty (black)
White blob on floor in front of bathroom sink
Garbage disposal was broken
Stains on carpet in hallways
Staff was friendly. Breakfast was ok. Have seen more of a selection at other Residence Inns.More
Response from Ryan G, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 3 weeks ago
Please accept my apologies for the issues that you experienced during your recent stay. Please know that these are not common issues at our hotel but I will be certain to address your concerns with our team to ensure that these are rectified and...More
My wife and I really enjoyed our stay at the Residence Inn on the Canal. The parking lot is a bit tricky to find, but once you enter you're immediately greeted by a coffee bar and personnel at the check-in desk. Our agent must have...More
Response from corinnemb79 | Reviewed this property |
We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see... More
We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see where it was for our next trip ad it was fairly easy to get there.