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I made my reservation is February. Unfortunately, the deposit charge wasn't made until July 18. The real bummer is that I was traveling when the charge was attempted to my account. Of course the credit card bank is going to block the charge, because I...More
Response from ClarionInnGM, General Manager at Clarion Inn & Suites NorthwestResponded 5 days ago
I understand your frustration with the circumstances. As you know and were notified by GenCon well ahead of time, GenCon required us to take an advance deposit in order to hold the room for you. When the credit card declined the deposit the room was...More
Check in was good -- the receptionist, Stacy, was very friendly, as have a few other people. Rest of the staff have been generally sullen. Room is okay. The "Fitness Center" is ridiculous -- one ancient weight-and-pulley machine, one recumbent bike, one (non-working) treadmill, and...More
Thank Todd B
Response from ClarionInnGM, General Manager at Clarion Inn & Suites NorthwestResponded 5 weeks ago
Thanks for letting us know about your stay. We definitely listen to our guests and have already ordered a new treadmill, exercise bike, elliptical, and TV. The weight equipment is in good shape and does not need replacing. Our hot breakfast buffet consists of either...More
We stayed here for 2 nights for a baseball tournament. The hotel was booked full with several sports teams. The hotel staff did an amazing job of keeping the common areas clean. Pool was small but nice. Breakfast was fine with the selections you would...More
Our room was clean and comfortable. The breakfast had something for everyone. Very convenient to highway 31. Also close to restaurants. The staff had excellent customer service skills
We felt safe in the area.
We have stayed here twice in the last month and plan on returning soon. The hotel is very clean and the staff is friendly. The pool and hot tub area is clean and in working order. The beds and pillows are amazing!! Breakfast is typical...More