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The Westin Indianapolis

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1,345 Reviews from our TripAdvisor Community

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Showing 1,327: English reviews
Danbury, Connecticut
Reviewed 5 November 2014

This Westin is located right in downtown Indy, with easy access to all the important sights. The beds are always super comfortable. There were some surprising disappointments that I did not expect. The bed sheets had stains - both the comforter and the sheet. The side table next to the chair in the corner was dirty, showing several "beverage rings"...

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Helpful?
Thank girbit
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry to hear about the challenge with your stay. We really appreciate the great feedback and will address the opportunities with our team.

Abilene, Texas
Reviewed 3 November 2014 via mobile

The service was outstanding by all staff. Very helpful. Great event venue with fed ex office on site. Would definitely stay again. The Heavenly a Bed is always amazing, great for my back and had amazing rest.

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1Thank troyb2000
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review. We really appreciate that you chose to stay with us and share your experience. FedEx is a wonderful partner and we always get great feedback about their team and services.

Minneapolis, Minnesota
Reviewed 3 November 2014

The Westin in Indianapolis was the finest hotel I have ever stayed in. The staff were so pleasant and helpful. The bed linens were of the best quality, and the soap had a clean, delightful smell. Having a Starbucks in the lobby didn't hurt either!!!

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1Thank gaylegodfrey
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful comments. We really appreciate that you shared your experience and look forward to seeing you again soon.

Rancho Palos Verdes, California
Reviewed 3 November 2014

I had a quick business trip to Indianapolis. The staff at the Westin made my stay as relaxing as possible. Great customer service - from the Front Desk Staff to the General Manager who directed me to the conference room(s).

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1Thank S_V56003
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review. Glad to read that your experience was so positive. We look forward to welcoming you back again soon.

Reviewed 2 November 2014

We went to Indianapolis to see the Colts play. This was our 3rd time to go and our 3rd time to stay at The Westin. Great hotel with excellent room service and food. The gift shop always has great deals on souvenir shirts.

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1Thank JoAnn B
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the excellent review. We are always appreciative of those guests who share their positive experiences. We look forward to seeing you again soon.

Indianapolis, Indiana
Reviewed 1 November 2014

I've been staying at the Westin in downtown Indy for about 10 years. The most recent renovation and refresh of the property have really made it fresh and pleasant. There is a lot to like in the Westin beds and bathrooms that are quite comfortable for frequent travelers. I found the staff to be assertively courteous and helpful on this...

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2Thank B-Traveler8910
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review. We appreciate the loyalty and the great feedback.

Reviewed 31 October 2014

Stayed while attending a convention. Many restaurants and shopping within walking distance. Access to parking very good. Rooms well appointed. I would definitely return if the room price was good. Starbucks gets very crowded quickly. I wish their were more options within the hotel for a quick and cheap bite to eat or drink.

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Helpful?
Thank Craig E
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review. We really appreciate the wonderful comments and cant wait to see you again. A lot of people do love Starbucks. It's such a great location and the team is very good.

Atlanta, Georgia, Usa
Reviewed 29 October 2014

I was recently in Indianapolis for a trade show event and I was fortunate that a room at the Westin was still available when I booked my travel. Everything about the Westin was great...from the prompt attention I received from the doormen to assist with my luggage, to the extremely friendly front desk associate who handled my check-in, to the...

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2Thank Robb G
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review and the wonderful feedback about the hotel, our staff and the surrounding area. We truly appreciate that you shared your experience.

Los Angeles, California
Reviewed 28 October 2014

I have stayed at this property several times. After the recent renovation, it is like a brand new hotel. Such a wonderful, clean atmosphere with a friendly, attentive staff. If only every Westin in the chain could be as wonderful as this location. Outstanding value!

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2Thank Jocelyn G
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the awesome review and your incredible comments about our newly renovated hotel. So glad you like it, and shared your experience.

Chicago, Illinois
Reviewed 28 October 2014

We stayed there only for one night. Place is kept nice and clean. there where a few things loose in the shower like one of the handles and the lighted small rounded wall mounted mirror was loose also it kept rolling back against the wall while trying to get ready for a wedding. No biggie. There is a shop and...

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1Thank danadrm86
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review, we appreciate your wonderful feedback. Sorry to hear about the loose screw on the mirror arm, but glad to know it was no big deal.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204-3406
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: €133 - €333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Starwood and Jetsetter so you can book your The Westin Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
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Questions? Get answers from The Westin Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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