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The Westin Indianapolis

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1,349 Reviews from our TripAdvisor Community

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Showing 1,331: English reviews
Morristown, New Jersey
Reviewed 3 days ago NEWvia mobile

Comfortable rooms, nice staff, close walking distance to downtown restaurants and just across the street from the convention center. Fun lobby bar with good food and fun staff, great place to unwind with coworkers on business travel.

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Helpful?
Thank EMNJNYC
Melissa, Texas
Reviewed 3 days ago NEW

Great service- great location for events in the convention center. Just walk cross a pedestrian walkway. Centrally located near lots of restaurants and things to do. Would visit this hotel again due to the location and service.

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Helpful?
Thank 12345Dallas
New York
Reviewed 3 days ago NEW

Check in was pretty smooth even though we didn't get there until late (after 7pm). Hotel was pretty empty. They were fixing part of the entrance but it wasn't noisy or too bothersome. Place is huge and one can get lost. Should it be raining or too cold, one does not have to step outside at all as hotel is...

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Thank nancy t
North Carolina
Reviewed 3 days ago NEW

I don't know if it was my specific room, or this hotel is always quiet, but I had the best night's sleep here. Room was at the end of the hall on the 12th floor with a nice view of Lucas Stadium. Super quiet and comfortable bed. Overall hotel was what I would expect from Westin. Everything was smooth and...

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Thank EJG4
Reviewed 4 days ago NEWvia mobile

The Westin Hotel in Indianapolis, Indiana is a wonderful Hotel with great service and wonderful accommodations. Very easy to walk downtown and right across from the convention center. Nice bar and restaurant with a variety of different Cuisines to choose from.

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Thank RMJM80
Bengaluru, India
Reviewed 6 days ago NEW

Very average hotel for the price you pay for it. Cleanliness was good but then that is the most basic thing one would expect for that budget. Nothing extraordinary. The room service was also very average. I asked for a thermometer (along with two more things). They forgot to send the thermometer and after reminding them, someone came up to...

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1Thank vidhu s
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for your review of your stay. We regret to learn you were disappointed in the service we provide. We understand your level of frustration and will share your review with our management team so that we can make improvements. We hope you will reconsider visiting with us again as we would love to go above and beyond your...

Montpelier, Indiana
Reviewed 1 week ago via mobile

Unless you have unlimited funds and/or don't care about the price you pay I don't suggest this hotel.Some of the staff is friendly but some seemed put off by me walking in looking like I was in the fields all day . Biggest issue was the quoted room rate for my reservation changed once I got there to reserve it...

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Helpful?
Thank hoosierdreamz
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to leave your feedback. We always try to provide our guests with an excellent experience, and I'm sorry we did not achieve this for you. I appreciate your feedback and be assured I will share your comments with my team. I hope one day you will give us a chance to regain your confidence.

Iowa City, IA
Reviewed 2 weeks ago

We were at the Westin as party of a wedding group. Service was okay but nothing out of the ordinary. The refrigerator in our room made a horrible noise everytime the compressor turned off. We had to turn it off to sleep at night. It happened enough that I would have thought housekeeping would have reported it. Heating system poured...

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Helpful?
Thank IowaCityMD
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to leave your feedback. I’m sorry to hear that our service fell short for you. I will be sure to pass all of your comments along to our management team to see that immediate improvements are made. I hope you will give us another chance to go above and beyond your expectations in the...

Reviewed 3 weeks ago

Our family went to Indianapolis for an event at Children's museum. We booked this Hotel (Westin, Indianapolis) with executive lounge access. Our experience was TERRIBLE! 1. The room we had was VERY DIRTY and DISGUSTING. Look at the pictures I attached. The bed sheet was dirty, the bathtub was dirty.....Cleanliness is the very basic standard for all hotels (even motels)...This...

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1Thank XIAN C
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. I’m so sorry to hear that your experience here fell short. I want to assure you that your experience is not typical and was not up to the high standards that we hold. I have passed all of your comments along to our management team to see that your experience...

Reviewed 3 weeks ago

Have not stayed at a Westin before and will not be staying at one again. We were downtown for a night with friends and one couple suggested this hotel. The room was set up all wrong for watching TV from bed and the shower was very weak. The room and bathroom were clean which is the only good things I...

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Helpful?
Thank Lisa M
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to leave your feedback. I'm sorry to hear of the problems you encountered during your stay. I will be sure to pass your comments along to our management team to see that immediate improvements are made. I hope you will give us another chance to go above and beyond your expectations on future visits...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: €135 - €337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, Starwood and Jetsetter so you can book your The Westin Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
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Indiana

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Questions? Get answers from The Westin Indianapolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fast elevators with great views up high.”
 of 5 bubbles El1948, 27 Dec 2016 | Read review
“Any room is a good room - really...”
 of 5 bubbles 399sethw, 24 Oct 2016 | Read review
“Ask for view of adjacent large park.”
 of 5 bubbles Cherpig, 24 Oct 2016 | Read review
“Ask for a high floor. One end has a view of the Capitol Commons, but the State building side is better I imagine.”
 of 5 bubbles eroz2016, 16 Oct 2016 | Read review
“Can't pick a bad view.”
 of 5 bubbles tbeckett98, 10 Oct 2016 | Read review
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