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The Westin Indianapolis

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The Westin Indianapolis
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1,364 Reviews from our TripAdvisor Community

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Showing 1,346: English reviews
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United States
Reviewed yesterday NEWvia mobile

I stayed here for 1 night while in town for a business meeting. The room was standard & the bed was comfortable. However, throughout the night the sink drain would make an odd "gurgling" noise even though it had been hours since water had gone down the drain. The toilet made noises. And to top it off, there was a...

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Helpful?
Thank azgal_33
Philadelphia, Pennsylvania
Reviewed 1 week ago

Great location and central to lots of bars and restaurants. Good for business travelers and tourists alike. Staff is friendly and helpful. Rooms are a decent size and of course you can't beat the Heavenly bed.

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Helpful?
Thank SkiBum2008
Clarks Summit, PA
Reviewed 1 week ago

Conveniently located hotel. Good service. Lots of restaurants nearby. Service was good, but the lounge was not manned adequately.Room was comfortable and amenities were as promised. Will stay again if needed.

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Helpful?
Thank spc354
Saint Louis, Missouri
Reviewed 1 week ago

Superb hotel and this was my first visit. Large workout room with a few more machines than most hotels have which is nice. Rooms, lobby and common areas were all very clean. I read some reviews complaining about the Executive Lounge and it being located in the lobby. First of all, the Executive Lounge is excellent: it's extremely roomy/large and...

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Thank A P
Reviewed 1 week ago via mobile

Very nice place everyone that works here are very nice and helpful. The rooms are very nice and clean. We are staying here for on night my sister had a bowling tournament out here so came to watch. I highly recommend staying here.

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Helpful?
Thank Tiera L
Indianapolis, Indiana
Reviewed 1 week ago

I only have bad things to say about the hotel. I expressed my issues below with the hotel manager and he felt bad and told me he would give me points instead of a refund even though i would never stay in any of SPG hotels after this incident. I paid over $600 for a weekend stay and he offered...

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Helpful?
Thank Allurebaby79
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for your review of your stay. We regret to learn you were disappointed in the service we provide. We understand your level of frustration and will share your review with our management team so that we can make improvements. We hope you will reconsider visiting with us again as we would love to go above and beyond your...

Kamloops, Canada
Reviewed 1 week ago via mobile

Dated. Needs renovations to make it feel the calibre you expect. Bar closes at 10pm. :-( No room service past 11pm. First night but overall feeling is that it's dated & not an actual Starbucks in the building like I was led to believe.

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Helpful?
Thank Rita C
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. We always try to provide our guests with an excellent experience, and I'm sorry we have not achieved this for you so far. I appreciate your feedback and be assured I will share your comments with my team.

Fayetteville, North Carolina
Reviewed 3 weeks ago

I found the staff to be friendly and helpful. The room was quaint and fairly clean. The refrigerator was not able to close fully and had to be checked regularly in order to ensure items were keeping cold. The worst aspect of the visit was having to pay $45 per day for parking.

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Helpful?
Thank Tran S
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to leave your feedback. Your valuable insight is very important to us, and our goal is to have every guest 100% satisfied with their stay. Be assured I will share your comments with our management team and corrective action will be taken to ensure the quality of the refrigerator. While it is true that...

Marshall, Michigan
Reviewed 3 weeks ago

We arrived this past Saturday night about 6:30pm. Because we were in a bit of a hurry to get to Butler University for a basketball game, we had hoped to check in quickly. The young woman at the front desk was friendly, but could not seem to locate our reservation. She did not speak as she requested assistance from a...

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Helpful?
Thank Leslie S
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for your feedback. We have failed to meet your expectations, as well as our own. Please be assured I will share your comments with our management team and we will take the necessary steps to correct our shortcomings. I do hope you will one day give us a chance to regain your confidence.

Cleveland, Ohio
Reviewed 3 weeks ago

The best part about this hotel is the location, but some aspects of it need updating. THe rooms were clean, but the bedding & blankets needed replaced- We did not even use the blanket because it was very worn, pilled and thin. The in room coffee offered cheap cream & sugar options that had no taste and added little to...

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Helpful?
Thank AGMx3
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for your feedback.Your comments regarding your overall experience have been forwarded to our management staff as we are always looking for ways to improve our guest’s experience. I hope you will give us the chance in the future to go above and beyond your expectations.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: €140 - €344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com and Jetsetter so you can book your The Westin Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
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Indiana

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Questions? Get answers from The Westin Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Ask for a non smoking room.”
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 of 5 bubbles El1948, 27 Dec 2016 | Read review
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“Ask for view of adjacent large park.”
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