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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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814 Reviews from our TripAdvisor Community

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Houston, Texas
1 review
Reviewed 28 October 2015

I was in town for business, and was pleasantly surprised as to how incredible the staff was. The staff was extremely professional, prompt and courteous, and went above and beyond to make sure my stay was a good one. The room was clean and the view was great! I would definitely recommend this hotel to anyone.

Review collected in partnership with this hotel

Helpful?
Thank Julia E
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to hear you had such an Awesome stay! Our staff truly makes the difference, and we are proud to know that they were able to provide such quality service. More 

Kalamazoo, Michigan
Level Contributor
124 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 October 2015

Hotel was in the perfect location and easy to get to Butler's Campus as well as all the sites around campus. The Shopping at Keystone is terrific. The rooms are a little tight but clean. Color scheme in the lobby and the conference area needs updating but very functional. The entrance is a little confusing as to where to check... More 

Review collected in partnership with this hotel

Helpful?
Thank Kerry S
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to know you had a pleasant stay with us! We are always looking for ways to improve our guest's experience, and your feedback is very much appreciated. We look forward to seeing you again! More 

Columbus, Indiana
1 review
Reviewed 28 October 2015

The room, staff and grounds were remarkable. The facility was close to anything I needed. A bar sized refrigerator was brought into the room and plugged in for my use during the stay. Housekeeping was accommodating with their services too.

Review collected in partnership with this hotel

Helpful?
Thank rwshadley
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are happy to hear that your conference stay went well! While our facility is top notch, our staff is truly what makes our property stand out! We look forward to seeing you again for your next conference! More 

Louisville, Kentucky
Level Contributor
23 reviews
6 hotel reviews
Reviewed 28 October 2015

I was attending a conference and brought my husband along. We wish we would have had more time at this hotel. Beautiful, clean room, amazing pool and fitness center, walking distance to shopping! We would stay here again many times!

Review collected in partnership with this hotel

Helpful?
Thank debmink
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are happy to hear that you had a wonderful stay with us! We hope that the next time you and your husband are in Indy you have more time. We look forward to your next stay with us, and cannot wait to show you more of our awesome city! More 

Indianapolis, Indiana
Level Contributor
4 reviews
Reviewed 28 October 2015

It was okay - the bed was super comfortable. It's dark when you enter the room even with the light on and the noise of the elevator could be heard throughout the night. The elevator security system seems odd. Love the free parking and the walkway over to the garage.

Review collected in partnership with this hotel

Helpful?
Thank lynng740
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We appreciate your feedback. It is feedback like yours that helps us address and correct issues for other guests. We hope to see you again soon, and look forward to providing you with a five star expereince. More 

Odessa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2015

Loved staying here and will do so again. Dog friendly, Starbucks cafe in the Lobby, connected to The Fashion Mall.... what's not to love ?!?!? We had plentiful restaurant options just steps away and the room was very comfortable as well.

Review collected in partnership with this hotel

Helpful?
Thank 725sallyb
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are happy to hear that you enjoyed your stay with us! We offer many amenities and services to our guests that ensure comfortable and relaxing stays. We look forward to seeing you again soon! More 

Chicago, Illinois
1 review
Reviewed 28 October 2015

The room was beautiful and clean. The bed was very comfortable. Employees were prompt, friendly, and accommodating. There were no problems with noise, as I have noticed being an issue at other hotels. The price is very reasonable as well. I will definitely stay here again if I am in the area.

Review collected in partnership with this hotel

Helpful?
Thank oliviab218
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to have such kind feedback! We are glad that you enjoyed your stay, and that our staff was able to accommodate your needs. We look forward to your next visit! More 

Mishawaka, Indiana
1 review
Reviewed 28 October 2015

Everything was up to our expectation except for a bit of an overdose of Febreze in the room when we got in. The rooms are quiet and quite comfortable. Hotel staff is attentive, polite and very efficient. Check in was quick and easy and checkout was automatic.

Review collected in partnership with this hotel

Helpful?
Thank ocdick
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to know that you had relaxing and comfortable stay! We hope to see you for your next weekend trip. More 

Seattle, Washington
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 October 2015

After a bad experience with another hotel chain close by, we walked in to Sheraton Indianapolis Hotel at Keystone Crossing without reservations and the manager, Richard F., handled everything flawlessly. I hope the chain is aware they have an exemplary and dedicated employee. The rooms are nice and clean; we requested connecting rooms and were available without issues. We had... More 

Review collected in partnership with this hotel

Helpful?
Thank si2birds
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We understand how stressful traveling can be, and are glad that you were able to have a relaxing stay after a rough start! We definitely aware of how dedicated Richard is, and we are glad that you could see that too! Our staff is dedicated to our guests, and Rich truly exemplifies Sheraton hospitality standards! More 

Newburgh, Indiana
Level Contributor
6 reviews
Reviewed 28 October 2015

Check In and out was very quick and easy.The room, beds, and bathroom was clean and nicely filled with the required amenities. This was a business trip...and the only thing I noticed was the reception area in the bar cold have had more staff on duty during the event.

Review collected in partnership with this hotel

Helpful?
Thank Joanne M
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to hear that you had a five star stay with us! We hope to see you again soon, and look forward to providing you with another great stay! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: €113 - €283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Any room is fantastic.”
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 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
“Haven't noticed much difference between rooms. They all work.”
 of 5 bubbles collinm2016, 21 Sep 2016 | Read review
“Indianapolis has Uber, and if you are staying at this hotel, take it into town and to and from the airport. It's half the cost of a cab.”
 of 5 bubbles TF04, 9 Sep 2016 | Read review
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