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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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821 Reviews from our TripAdvisor Community

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Showing 810: English reviews
Indianapolis, Indiana
Reviewed yesterday NEW

Online registration was easy, however I reserved a King size bed and when checking in was advised I had two twins. I brouight the error to the attention of the check in staff and they put me into a king room, however it was a corner room and smaller.

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Helpful?
Thank jbakes9449
Chicago
Reviewed yesterday NEW

Cafe/bar. On first floor could have better service and food hours seemed short for such a nice hotel. We had to wait 20 minutes for drink delivery and only one other person who was sitting at bar. I was surprised at the way it operated compared to rest of hotel.

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Helpful?
Thank Bernadene W
Lenexa, Kansas
Reviewed yesterday NEW

Was in Indy for a meeting held at the Sheraton at Keystone Crossing. The hotel staff were very helpful and friendly at all times. The room was quiet and comfortable, the amenities are excellent quality. The hotel is adjacent to a mall which offers as many restaurant and shopping choices as you could want. The hotel location is convenient to...

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Helpful?
Thank wbecker197
Fort Wayne, Indiana
Reviewed 2 days ago NEW

Free wifi too. Slept well. Staff courteous and very helpful. Free hot cider in lobby. Meeting rooms clean and staff prompt to help with Internet difficulties. Will stay here again gladly. Hooks into a shopping mall with food court; healthy food choices.

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Helpful?
Thank travelg38
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Travelg38, We appreciate you taking the time to review our hotel and share your experience. We are always thrilled to hear from our guests and certainly value the feedback. We look forward to hosting you again in the near future. We'll save a cup of hot cider for you!! Best Regards,

Valparaiso, Indiana
Reviewed 2 days ago NEW

very comfortable place for a conference with a variety of restaurants within walking distance, a well-equipped workout area and adjoining an upscale mall for shopping during breaks. Rooms are clean and comfortable and they let us check out a bit later for no extra charge.

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Helpful?
Thank 703dames
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear 703dames, Thank you for sharing your experience with us. It's great to see that you were able to enjoy our on property amenities such as conference space and Sheraton Fitness, as well as experience the surrounding area. We look forward to your next visit. Regards,

Indiana
Reviewed 2 days ago NEW

Pleasant room and a nice breakfast buffet. Wish there were an alternative to the very soft pillows. I used 3 of them buy they just squished down very quickly. However, everything else was clean and pleasant.

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Helpful?
Thank Doorlover
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Doorlover, Thank you for taking the time to review our hotel and your experience with us. It's great to see you enjoyed your stay and I hope you will come back and see us soon. Next time you are here, be sure and ask us about pillow options. We have both foam and feather and many guests find the...

Reviewed 2 days ago NEW

I'm not one who often complains but this hotel was just bad. Upon checking into our first room, we went to use the bathroom and the floor was covered with hair. I'm not talking a strand or two but 20 or 30 hairs (long and short). I proceeded to call the front desk and the response was "Ok, we will...

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Helpful?
Thank Brian P
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Mr. Brian P., I'm deeply sorry to hear about your experience at our hotel. Your description is not indicative of the usual experience our guests have come to expect and I apologize you had to live through it. We failed on many fronts and there are no excuses for the things we could control to be found in this...

Battle Creek, Michigan
Reviewed 1 week ago

My family (2 adults, 2 young kids) had to stay in Indy for one night. We spent the day at the Children's Museum (20 min away), but wanted a hotel near good restaurants (love Cheesecake Factory). We enjoyed our stay. PROS: -Great location in a nice area near shopping and restaurants, but not too many from the main Indy area...

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Thank Andrea A
Reviewed 2 weeks ago via mobile

One of the nices places i have ever stayed outside of a resort hotel. Staff was great. Spend the extra $30 for the Club access its well worth it. Free drinks, snacks, candy nice lounge. The pool was great and a pretty decent sized gym. Its next to a pretty upscale mall and tons of restaurants. They have a starbucks...

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Helpful?
Thank Ricky B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Ricky B., Thank you for sharing your experience with us. It's so great to hear such wonderful reviews from our guests, especially when our team is mentioned for their service. I'm glad you had the time to enjoy our many amenity offerings including the Sheraton Club. We look forward to your next visit. Happy Holidays!!

South Bend, Indiana
Reviewed 2 weeks ago via mobile

Stayed at the Sheraton (Keystone Crossing) 11/19 to 11/20 This is a great location! There are plenty of shopping plazas & not to mention the Fashion mall is literally across the parking lot it includes Nordstrom, Cheesecake factory, Saks Fifth, Old Navy & at least 15 restaraunts on that area alone to choose from. We ate at TGI Fridays which...

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Helpful?
Thank MizzJackson29
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

MizzJackson29, Thank you so much for reviewing our hotel. We are happy to see you enjoyed your short stay with us and took advantage of our wonderful location at Keystone Crossing. Make sure you stay with us a little longer next time! Have a great week.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: €111 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very lovely. Conserge floor”
 of 5 bubbles bernadenew2015, 8 Dec 2016 | Read review
“Great place to relax”
 of 5 bubbles wbecker197, 8 Dec 2016 | Read review
“Any room is fantastic.”
 of 5 bubbles Stan1136, 1 Nov 2016 | Read review
“Try all services and systems before you go to sleep.”
 of 5 bubbles fcrosby, 26 Oct 2016 | Read review
“excellent wish it had been a king”
 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
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