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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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638 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis City Centre Hotel
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Showing 619: English reviews
Jacksonville
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2014

I have been staying here for 5 years, twice a year. They just completed a room renovation at this hotel and the new beds and furniture is very nice and functional. I hope the lobby is next for renovation.

Helpful?
Thank Clubmanager137
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Clubmanager137, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am thrilled that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are so... More 

Level Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 October 2014 via mobile

I was here for a week on business and, honestly, this stay was a huge bummer. Between an extremely loud elevator room (seriously the rooms by the elevators actually shake), broken air conditioning, and some rather rude interactions with an inconsistent staff, I did not have a nice stay. The rooms are nicely furnished and comfortable and the location is... More 

Helpful?
2 Thank Malbee03
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Malbee03, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I appreciate your comments and will use them to better our efforts for a more positive experience. I hope you accept my sincerest apologies that you did not receive the Sheraton standard that we strive for, such as... More 

Travellers are raving about these Indianapolis hotels

Phoenix, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 October 2014 via mobile

I was in town for a conference the first week of Septemeber and my flight unexpectedly was cancelled. I booked a room here with Starwood Preferred Guest points since this was a last minute itinerary change. I called multiple times and spoke to the front desk clerk to ensure everything was in order and my room was indeed reserved. I... More 

Helpful?
2 Thank S F
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear S.F., Thank you so much for taking the time out of your schedule to review your most recent experience with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I want to extend my sincerest apologies for your negative encounters with airport transportation. At this time, our property does not... More 

Germany
Level Contributor
95 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 3 October 2014

My stay here was fine, but not outstanding. The rooms are typical for the Sheraton and very good and functional. The quality of food from room service was below average and the service in the bar poor. However, the car park is practical for a city centre location and the staff at reception very accommodating.

Helpful?
Thank SAPStar
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear SAPStar, Thank you so much for taking the time to review your most recent stay with us! I appreciate your comments and will use them to better our efforts for a more positive experience. I am happy to hear that you enjoyed our convenient downtown location, so close to great local attractions and amazing monuments that offer breathtaking views!... More 

Toronto, Canada
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 September 2014

I had the pleasure of staying at this hotel. I was in Indianapolis to see Monday Night Football and picked this as other hotels closer to the venue was booked. I am so happy that they were as I had a great time there. From the moment I entered until I left I felt as if I were important. The... More 

Helpful?
Thank rbigmac64
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear rbigmac64, I want to extend my sincerest thanks for your positive review regarding your most recent stay with us! Your kindhearted words makes me thrilled that you visit was so great! I am happy to hear that you received great service from our staff, enjoyed our signature Sheraton Sweet Sleeper bed, and had the chance to indulge in our... More 

Fort Wayne, Indiana
1 review
Reviewed 14 September 2014

definitely a great hotel. great staff great room, we will for sure be staying again. the staff went over and beyond for us the whole stay including going out of there way to contact a near by restaurant for reservations and much, much more!!! had a great honeymoon thanks to them and will be back in november

Helpful?
Thank Renwood T
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Renwood T., Thank you so much for leaving such kind words regarding your most recent stay with us! I am thrilled to hear that your visit was such a positive experience. I am happy to hear that you received excellent service from our great staff, enjoyed our convenient downtown location, and had a great honeymoon! I will be sure... More 

Schererville, Indiana
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 September 2014

We came down for a nice weekend in Indianapolis and to see a college football game at Lukas Oil Stadium. When I realized there was a mistake with my reservation, the desk clerk "Ozzy" did an outstanding job in stepping up to fix the problem. He was polite, helpful and quickly corrected the problem. The room was very nice, with... More 

Helpful?
Thank Don H
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Don H., Thank you so much for taking the time out of you schedule to leave feedback regarding your most recent stay with us! I am thrilled that you had such a positive experience. I am happy to hear that you had great service by our staff, our convenient downtown location, and our recently refreshed rooms! I hope you... More 

Indianapolis, Indiana
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 September 2014 via mobile

I'm normally a Hilton gal but this was a disorganized trip and I ended up using Priceline, so I didn't know where I was staying until the last minute. Anyway...the hotel is very nice. Clean, secure, and close to lots of places to eat and shop, as well as local stuff like the Soldiers and Sailors monument and the capital... More 

Helpful?
Thank monicaclae
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear monicaclae, Thank you so much for leaving such kind remarks regarding your most recent stay with us! I am thrilled to hear that your experience was so positive. I am happy to know that you enjoyed our convenient downtown location and service from our great staff! I hope you enjoyed our breathtaking views of the monuments, as well as... More 

Level Contributor
368 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 11 September 2014 via mobile

This hotel is perfectly situated in downtown. An easy walk to the museums, the canal, and has an awesome view over monument circle. Added bonus, it's just down the road from Circle Center Mall. Great location. Only $30 cab fare from the airport.

Helpful?
Thank AlexisZA
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear AlexisZA, Thank you so much for taking the time to leave your 4-star review regarding your most recent stay with us! I am thrilled that your visit was so positive. I am happy to hear that you enjoyed our convenient downtown location, equipped with breathtaking views! I am glad you took advantage of the leisurely walk to great local... More 

Elk Grove Village, Illinois
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 September 2014

We were at this hotel during the Gen-con convention, something we found out while checking in. It was interesting to say the least. Our room was fine; the bathroom could use updating, but it was clean enough. Parking garage was a bit dicey; we were a little worried about the state of the elevator. Although their website clearly shows the... More 

Helpful?
Thank Morse1138
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Morse1138, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I appreciate your comments and will use them to better our efforts for a more positive experience. I hope you accept my sincerest apologies for your negative encounters during your visit. I am sorry that you found the... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: €100 - €293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
8 questions
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Carrollton, Virginia
Prescott, Arizona
1 month ago
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
“No real comments on the rooms”
 of 5 bubbles Mickstr47, 1 Nov 2016 | Read review
“Club floor! You won't be disappointed!”
 of 5 bubbles ErinS104, 26 Sep 2016 | Read review
“Beware $25 night parking!!!!”
 of 5 bubbles cfegerton, 6 Sep 2016 | Read review
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