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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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645 Reviews from our TripAdvisor Community

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Showing 626: English reviews
Springfield, Virginia
Reviewed 29 October 2014

I stayed here for business and the hotel is wonderful. My room on the 6th floor was absolutely silent at night and I was able to sleep soundly. I usually hear every noise and awaken frequently. The bed was incredibly comfortable with lots of pillows and great comforters. They have Starbucks in the hotel and you get 3 packs of...

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Helpful?
Thank Robin B
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Robin B., Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are so comfortable that they are even available for purchase online! I am also...

Reviewed 29 October 2014 via mobile

My coworkers and I stayed here and I was thoroughly impressed. The beds were comfortable and the bar was fantastic. Brittany at the front desk was absolutely wonderful. I will definitely stay at this hotel again!

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Helpful?
Thank LaToya G
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear LaToya G., Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am thrilled that you enjoyed our recently refreshed rooms and the service from our great staff. I will be sure to let them know their hard work and efforts do not go unnoticed....

Decatur, Indiana
Reviewed 23 October 2014

We love staying downtown while we're visiting larger cities. This was our first (of many!) stays at the Sheraton. We arrived about an hour after check-in, self-park was easy and attached to the hotel. The main lobby is breath taking and the staff seemed very friendly. The only time I wasn't thrilled was at this point; a line of 8...

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Helpful?
Thank heatheranne1234
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Heatheranne1234, Thank you so much for taking the time our of your schedule to review your most recent stay with us. I am thrilled that you had such a positive experience. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location,...

Mishawaka, Indiana
Reviewed 21 October 2014

Overall this is a very nice hotel. There were 4 minor issues: first I was given a room next to the elevators. When I stepped inside the room, I could clearly and loudly hear the elevators going up and down, and could also hear the guests waiting for the elevator. I asked for a better room and was given one...

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Helpful?
Thank Foto R
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Foto R., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They...

Reviewed 18 October 2014 via mobile

The best deal in town. Stayed on 18th floor requested a view of the circle. It was breathtaking.The room was modern and chic and the linens were crisp cotton with fluffy duvet and soft pillows. Very clean room and huge t.v.with Starbucks coffee in room.bathroom on the smaller side but updated and pretty. the lobby was quiet. It was a...

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Helpful?
Thank Christine M
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Christine, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am also glad that you...

Auburn, Alabama
Reviewed 15 October 2014

I was here for a conference and this hotel is reasonably near the conference center. The room was nice and the bed nice and comfy. My only complaint is that there weren't any restaurants nearby; however a short walk brings you to several.

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Helpful?
Thank Ken M
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ken, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Wytheville
Reviewed 15 October 2014

We stopped on our way to Chicago-- front desk was wonderful, gave us great information on restaurants within walking distance, etc. location makes it wonderful for walking around downtown. We enjoyed our stay and would stay there again for sure!

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Helpful?
Thank Jennifer W
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Jennifer, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. Thank you again for your great...

Jacksonville
Reviewed 13 October 2014

I have been staying here for 5 years, twice a year. They just completed a room renovation at this hotel and the new beds and furniture is very nice and functional. I hope the lobby is next for renovation.

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Helpful?
Thank Clubmanager137
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Clubmanager137, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am thrilled that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. They are so...

Reviewed 5 October 2014 via mobile

I was here for a week on business and, honestly, this stay was a huge bummer. Between an extremely loud elevator room (seriously the rooms by the elevators actually shake), broken air conditioning, and some rather rude interactions with an inconsistent staff, I did not have a nice stay. The rooms are nicely furnished and comfortable and the location is...

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Helpful?
2Thank Malbee03
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Malbee03, Thank you so much for taking the time out of your schedule to review your most recent stay with us! I appreciate your comments and will use them to better our efforts for a more positive experience. I hope you accept my sincerest apologies that you did not receive the Sheraton standard that we strive for, such as...

Phoenix, Arizona
Reviewed 5 October 2014 via mobile

I was in town for a conference the first week of Septemeber and my flight unexpectedly was cancelled. I booked a room here with Starwood Preferred Guest points since this was a last minute itinerary change. I called multiple times and spoke to the front desk clerk to ensure everything was in order and my room was indeed reserved. I...

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2Thank S F
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear S.F., Thank you so much for taking the time out of your schedule to review your most recent experience with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I want to extend my sincerest apologies for your negative encounters with airport transportation. At this time, our property does not...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: €116 - €284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
8 questions
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Carrollton, Virginia
Prescott, Arizona
2 months ago
San Francisco, California

See all questions (8)

Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have a good view.”
 of 5 bubbles ferrasa, 15 Dec 2016 | Read review
“Book a club room, so worth it!”
 of 5 bubbles 560cherylm, 15 Dec 2016 | Read review
“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
“No real comments on the rooms”
 of 5 bubbles Mickstr47, 1 Nov 2016 | Read review
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