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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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764 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Rochester, New York
Reviewed 5 August 2014

Not a bad place if you like a train shooting through your room at all hours. A little bit out of the way for any walkable attractions or eateries. Room and staff so-so. But I think the worst is the noise. You can hear people walking outside your room. But again tough to sleep when a train rattles your bed.

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Helpful?
Thank CJ J
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As our guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room...

Reviewed 4 August 2014 via mobile

The hotel itself has nice rooms, although the bathrooms are a little tight. I have not stayed in the railcar rooms but having the cars in the hotels creates a rather unique environment. Bar is okay but there are plenty of really great options in the neighborhood for food and drink. Staff is good, I think my checkin was under...

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Helpful?
Thank djdahlen
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager

Seattle, Washington
Reviewed 1 August 2014

I have to say WOW, I was pleasantly surprised with this hotel. The Staff was professional, amazing actually....everyone kept saying "good morning" "hello" etc etc.....Midwest Hospitality. I was here for a 3 day business trip. The hotel is centrally located and you can walk to the webber grill, St. Elmos, and other fine eating establishments. The rooms were clean and...

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1Thank stevepwa
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the awesome review! It excites us that everything about your stay was great including the smiles, customer service & our food. Receiving reviews like this helps us show every employee that they matter and their role is an important part in our hotel. Trina W. General Manager

Fort Wayne, Indiana
Reviewed 30 July 2014 via mobile

I stayed at this facility a couple of different times. Great place ms close to all of the downtown attractions. The rooms are great - hopefully the train noises won't bother you throughout the night. They actually have train cars that you can stay in as well.

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Thank Bill H
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager

South Bend, Indiana
Reviewed 23 July 2014

It's not that bad of a hotel. But I must say the restaurant food was pretty Good. I must say the hostess was the sweetest person I met that night. If I could remember her name was Michelle. She was very helpful, and I can tell she loves helping people as well. She need to be notice more as an...

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Helpful?
1Thank rs08012014a
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. We love hearing positive feedback about our staff's service and also our new food items. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Frankfort, Illinois, United States
Reviewed 22 July 2014

This was an exceptional hotel. Service and staff were always right on top of assisting guests and offering help whenever asked. The architecture of the hotel and unusual design from the old Union Station was interesting to see. We were staying at this hotel with a group for a baseball tournament and were given access to the Executive Break Room....

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Thank Judi R
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Lafayette, Indiana
Reviewed 22 July 2014

Located right next to Lucas Oil Stadium (home of the Indianapolis Colts) and just a few blocks from numerous shopping stores and restaurants. There is no on-site parking; you either have to pay for valet parking or pay for a parking spot in a nearby parking garage. We stayed in a train car. It looks just like the pictures posted...

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Thank boilerqwerty
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for the 5 star review! We have recently upgraded our Executive Lounge and are happy to hear that you enjoyed it. Again thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay!

Nacogdoches
Reviewed 17 July 2014

I have stayed at this hotel twice and truly enjoy it's uniqueness. The staff is friendly enough, convenient valet service, and there are restaurants inside the hotel although the food is not that great in my opinion. It doesn't really matter because you have so many restaurants within walking distance from the hotel. My room from July 3-7 was clean...

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1Thank Ahaynes88
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. We appreciate you taking the time to review our hotel and glad that you will still stay with...

Hudson, Wisconsin
Reviewed 16 July 2014

We just returned from a two night stay at the Crown Plaza Union Station. The unique design and great location make this a good choice in Indianpolis. The train car rooms looked very interesting but we stayed in a second floor king room that was very nice. Loved the comfortable bed and free WiFi. The bathroom was small but clean...

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1Thank Hudsonites
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel.

Fayetteville, Arkansas
Reviewed 16 July 2014

Spent a week in the hotel for a convention. The staff was great and even willing to move us when the room we had was not as expected. Very convenient to downtown area and especially with walkway to convention center across the street. Only downside for us was the noise from the train but we were warned about it.

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Thank Jkno
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: €144 - €324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a north side room”
OrionOctober, 20 Apr 2017 | Read review
“Some train noise so not for light sleepers - did not bother us but might someone might find the trains annoying.”
ColonelTim, 17 Apr 2017 | Read review
“This visit we stayed in a room facing the railroad tracks and were entertained and soothed by the constant sounds of trains passing by.”
Diane Lynn, 3 Apr 2017 | Read review
“Different hotel”
684eg, 13 Mar 2017 | Read review
“Railroad cars were very unique and will probably try these in future for the experience.”
monakraeszig, 12 Mar 2017 | Read review
5 of 5