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09/04/2017 10/04/2017
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    Crowne Plaza Indianapolis Downtown (Union Station)

    123 W Louisiana St, Indianapolis, IN 46225
    Hotel website
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    Traveller (267)
    Room & Suite (83)
    Pool & Beach (7)
    Overview

    • Excellent31%
    • Very good37%
    • Average16%
    • Poor8%
    • Terrible5%
    Travellers talk about
    “train car” (102 reviews)
    “train noise” (41 reviews)
    “real train” (23 reviews)
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    3.5 Star Hotel
    All hotel details
    Offers from Crowne Plaza Indianapolis Downtown (Union Station)
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    Rooms
    09/04/2017 10/04/2017
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    09/04/2017 10/04/2017
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    Traveller rating
    Traveller type
    Time of year
    Language
    All reviews train car train noise real train unique hotel hear trains love trains train theme pullman train lucas oil stadium hotel rooms regular room within walking distance cool hotel valet parking light sleeper colts game hotel bar indoor pool self park valet service
    Reviewed 13 August 2014

    I was in the executive wing - because of participation in loyalty program - and could hear train vibrations all night. No whistles; just track vibrations. HVAC kicked on and off all night and combination of the two kept waking me up. On the up...More

    Helpful?
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)

    Thank you for taking the time to review our hotel. As an IHG Rewards Club member, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the...More

    Reviewed 10 August 2014

    One thing that I dislike very much was the way some guests were treated. I experienced on how a father was badly treated by the security guard when both him and his daughter were ordering their food at the bar section. The security barged in...More

    Helpful?
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)

    Thank you for taking the time to review our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced....More

    Reviewed 10 August 2014

    Only 3 floors this historical hotel which has a train carriage inside the building has character and is well laid out. The rooms are spacious and clean. The appearance is that of a modern welcoming hotel. Easy to access with a car with a prompt...More

    Helpful?
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)

    Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager

    Reviewed 8 August 2014

    The hotel was immaculate and the staff were very pleasant and helpful. The location was within walking distance to restaurants, shopping, convention center (skywalk) and Lucas stadium. It was possible to get to the mall without going outside if you were willing to go the...More

    Helpful?
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)

    We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

    Reviewed 8 August 2014

    This is a nice hotel in a very convenient location. We stayed here prior to visiting the Indianapolis Zoo. It was very close to the zoo and we were pretty happy with the deal that we got from Hotwire for this hotel. Yes, there is...More

    Helpful?
    Response from Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)

    We appreciate you taking the time to write a review of our hotel. We love hearing feedback about our newly renovated hotel and that you enjoyed our uniqueness. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and...

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Multilingual Staff
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Photos
    Traveller (267)
    Room & Suite (83)
    Pool & Beach (7)
    Dining (2)
    Nearby
    Nearby Restaurants
    St. Elmo Steak House
    2,577 reviews
    .26 km away
    Harry and Izzy's
    1,303 reviews
    .23 km away
    The Old Spaghetti Factory
    471 reviews
    .21 km away
    Slippery Noodle Inn
    283 reviews
    .15 km away
    Nearby Attractions
    Lucas Oil Stadium
    1,187 reviews
    .41 km away
    Bankers Life Fieldhouse
    455 reviews
    .42 km away
    Indiana Convention Center
    347 reviews
    .41 km away
    Indiana Repertory Theatre
    158 reviews
    .53 km away
    Questions & AnswersAsk a question
    Harrison G
    Hi, I am wondering if you have any rooms in the trail cars this weekend and how much do they cost on saturday night. I have done over 650 reviews on here and I will have 1 senior citizen and 1 adult and 1 17 year old. I would need 2 double beds. If we stay at your hotel will that give me a discount at the children's museum and the art museum
    14 February 2017|
    Answer
    Response from Mark P | Property representative |
    Hi, Unfortunately, all the train cars are already sold out for this weekend as they usually are on Saturday nights. You would not be eligible for discounted museum tickets just for staying here but we do have a family fun... More
    0
    Votes
    cantwaitmx
    Do the train rooms have ac?
    20 January 2017|
    Answer Show all 5 answers
    Response from Mark P | Property representative |
    Hi, Yes - the train car rooms have air conditioning. They have everything the other rooms have.
    0
    Votes
    smb131
    Are pets allowed?
    4 September 2016|
    Answer Show all 3 answers
    Response from Coupondiva1205 | Reviewed this property |
    Not sure. I did not see any animals.
    0
    Votes
    Room Tips
    "Different hotel"
    E G, 15 days agoRead review
    "Railroad cars were very unique and will probably try these in future for the experience."
    monakraeszig, 16 days agoRead review
    "The rooms was well designed for pleasure and comfort."
    Jay J, 1 month agoRead review
    "Do not book unless you are a VERY sound sleeper"
    cpking2015, 2 months agoRead review
    "Ground level rooms are supposed to be the quietest, as the train tracks are elevated."
    Babes3020, 3 months agoRead review
    "If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks."
    tagnrocky, 4 months agoRead review
    "Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never..."
    AsquaredNJ, 4 months agoRead review
    "We wanted to hear trains so we requested a room where we would do so."
    iLauralei99, 4 months agoRead review
    "3rd floor north end, quiet"
    P L, 5 months agoRead review
    "although a more premium price the railroad car rooms are worth paying extra"
    12rick, 5 months agoRead review
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