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While the room in this hotel is spacious, there are quite a few items that really could be changed in order to provide a more pleasant experience for guests. The good parts of the room include the microwave and refrigerator. The sofa was pretty comfortable...More
Response from Joshua B, General Manager at SpringHill Suites Indianapolis DowntownResponded 22 July 2016
Thank you so much for the thoughtful review. We are getting ready to renovate all of our rooms and the new rooms will address many of your suggestions. I hope you come by and see it again soon.
I stayed here when I was in town for a national conference. I chose this hotel because of it's proximity to the convention center and it's price. I wasn't disappointed! The room was comfortable and well-appointed. I never heard any noise from my neighbors, which...More
Response from Joshua B, Manager at SpringHill Suites Indianapolis DowntownResponded 20 July 2016
We're delighted to hear you found our location to fit your needs perfectly. We hope your travels bring you back to see us very soon!
We stayed two nights and were shocked at how well we liked the rooms. We had a million dollar view of the State Park from our 9th floor room. Rooms were clean and beds comfortable. Nice arrangement of the room and everything you could need...More
I travel to Indianapolis 1 or 2 times every year and I always try to stay at the Springhill Suites. Great hotel, large rooms, good breakfast, great employees, close to the convention center, stadium, and food, and clean and modern... what more could you ask...More
Response from Joshua B, General Manager at SpringHill Suites Indianapolis DowntownResponded 9 July 2016
Thank you so much for the kind words. We sure enjoy having you. See you soon.
To save money we stayed at the Springhill instead of Courtyard or JW. The place was Marriott-quality clean and well-appointed, although our room was a bit on the small side. However, the convenience of being literally across from the Riverwalk Park, very close to IUPUI,...More
Response from Joshua B, Manager at SpringHill Suites Indianapolis DowntownResponded 17 June 2016
Thank you for this honest feedback. We believe the SpringHill Suites is a great value. Our Downtown location offers more than the normal SpringHill Suites with it's connectivity to downtown and the surrounding full service hotel outlets. We're pleased to hear you enjoyed your...More
Hello- I spoke with the manager and this is not a claim that was verified. The hotel inspected and they did not find bed bugs. Trip Advisor needs to also "control" comments. At the very least the accusation needs to be... More
Hello- I spoke with the manager and this is not a claim that was verified. The hotel inspected and they did not find bed bugs. Trip Advisor needs to also "control" comments. At the very least the accusation needs to be proven before posted. That's a HUGE claim that is totally damaging to a business. We are booked and plan to stay.
Response from Joshua B | Property representative |
Thank you for the question. You are correct, we no longer have a pool. We expanded our Fitness Center and now have over 2500 square feet of state of the art workout equipment. We removed the pool from our website months... More
Thank you for the question. You are correct, we no longer have a pool. We expanded our Fitness Center and now have over 2500 square feet of state of the art workout equipment. We removed the pool from our website months ago. I would love to know where it is still listed so we can have it removed. If you have a minute while you are here, I would appreciate speaking with you to find out where you saw the pool advertised. Additionally, the JW Marriott is the only hotel of our 5 hotels on the complex that has a pool. It is quite small and they have 1000 rooms. At this time, only the JW guests are granted access to the pool. Thank you.