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Holiday Inn Indianapolis Downtown

05/06/2017 06/06/2017
1 room 2 adults 0 children
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Holiday Inn Indianapolis Downtown
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272 Reviews from our TripAdvisor Community

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Showing 267: English reviews
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Milwaukee, Wisconsin
Reviewed 2 weeks ago

The staff was great and very helpful. However I stayed here before running in the Indi Mini and when I got to my room I tried to shut the drapes they were screwed open. There was a privacy shade across the windows but it didn't block out any light. The heater/AC was also very loud and woke me up several...

Thank marxbk18
Reviewed 12 September 2016 via mobile

This is the place to stay! Super close to Lucas oil stadium(walking distance). The staff is friendly and accommodating. I called when I was an hour away from the hotel on game day and asked for early check in. Amanda said she would put me on the list. She called me back right as I was pulling into Indy! Room...

1Thank ison1002
About Hotel's Favourite Review
IndyGirl23, General Manager at Holiday Inn Indianapolis Downtown, responded to this review

Dear ison1002 Thank you for taking the time to review the Comfort Suites City Centre after your recent stay for the Colts vs Lions game. We are so glad that you enjoyed your stay with us. I will be sure to pass along your comments to Amanda! She is an awesome part of our team and I know that she...

Reviewed 4 weeks ago

I haven't stayed at a Holiday Inn in a while and I was expecting it to be comparable to other hotel company properties. This hotel is in a great location for Lucas Oil stadium, the baseball stadium, and downtown locations. The staff is very friendly and helpful. Unfortunately, when we went to our room it had not been cleaned from...

Thank Nick N
Park Forest IL
Reviewed 11 April 2017

I stay at Holiday Inn and Holiday Inn Express a lot on the road as they are dependable for clean room, great beds, and good service in general. Well, this Holiday Inn not the case. When I pulled down the bed cover there were multiple pieces of hair and bed looked slept in. The bathroom counter felt filthy scummy when...

Thank Chalma3
Santa Clarita, California
Reviewed 26 February 2017

This hotel is in a great location, within walking distance to Lucas Oil Stadium. We stayed there 2 nights for a Colts game. I was very disappointed that our room was thrashed. It looked like a room that had been used for partying and not cleaned or mended. The carpets, furniture and bed spreads had stains on them and there...

Thank joym126
Cape Girardeau, United States
Reviewed 12 February 2017 via mobile

We stayed at this property with some other family members, while attending Monster Jam at Lucas Oil Stadium. The location could not be better, it is right across the street! Check-in: Check-In was smooth and easy, and they were able to get other members of our party relatively close together. We were a little surprised by the $20 parking fee,...

Thank Brian M
Madison, Wisconsin
Reviewed 3 January 2017

We were in Indianapolis for a New Year's Eve wedding. I believe that Holiday Inn just acquired this establishment as when I made the reservation in October it was with a different hotel chain. However, they honored my rate which was much appreciated. The staff was very accommodating. I was able to check in early, had pillows and towels delivered...

Thank Anne12775
IndyGirl23, General Manager at Holiday Inn Indianapolis Downtown, responded to this review

Anne12775 Thank you for your comments about your recent stay at the Holiday Inn Indianapolis Downtown. I will pass along your kind words to Mary. It is so great to get positive feedback about our staff as we do work hard daily to make sure our guests are happy. We do appreciate your business and we hope to see you...

Greater Cincinnati
Reviewed 2 December 2016

WARNING! DO NOT STAY HERE! DO NOT USE CHOICE HOTELS! This hotel/company has a 14 day cancellation policy that they do not communicate prior to the reservation. They print bold red type about parking fees during special events but not the 14 day cancellation policy. I made a reservation in June, received an alert email on 11/28 and cancelled the...

1Thank Casperthound
IndyGirl23, General Manager at Holiday Inn Indianapolis Downtown, responded to this review

Dear Casperthound I am so sorry that you have found it necessary to write this very negative and partially untrue review of the Comfort Suites City Centre. This weekend, as I explained to you on the phone, is the Big 10 Championship game. It is held at Lucas Oil Stadium, which is directly across the street-making us prime location for...

Reviewed 29 November 2016 via mobile

This hotel was beautiful. Great downtown location. From the moment I walked in I was impressed. The lobby is very modern with updated décor. My checkin was very quick. The room was spacious, the bed was awesome, and the shower was great. For the price I was very pleased. Complementary breakfast was a hot buffet home-fries, omelette, biscuits and gravy...

Thank Angel T
IndyGirl23, General Manager at Holiday Inn Indianapolis Downtown, responded to this review

Dear Angel T Thank you for taking the time to write a review after your recent stay. We are so glad you had a pleasant, comfortable stay! We do hope to see you again soon! Katie Stuart General Manager

Saint Peters, Missouri
Reviewed 24 November 2016 via mobile

Great location! Lots of things within walking distance. Very close to the stadium. The Hotel Staff was overwhelmed - They had to know there was a game today. They need to plan accordingly for game days.We had to pay for parking here. Staying at the hotel should have eliminated parking fees. Breakfast was good. Room was comfortable.

Thank Stacy W
IndyGirl23, General Manager at Holiday Inn Indianapolis Downtown, responded to this review

Dear Stacy W Thank you for taking the time to review the Comfort Suites City Centre after your recent stay. I am so sorry you felt the staff was overwhelmed. We, of course, did know that there was a Colts game. However, we just cannot plan when everyone will want to check-in. I am sorry if we let you down!...

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05/06/2017 06/06/2017
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available

Additional Information about Holiday Inn Indianapolis Downtown

Address: 515 S West St, Indianapolis, IN 46225-1139 (Formerly Comfort Suites City Centre)
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: €114 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Indianapolis Downtown 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Indianapolis Downtown staff and other travellers.
6 questions
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Questions? Get answers from Holiday Inn Indianapolis Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location less than average rooms”
marxbk18, 7 May 2017 | Read review
“Read the fine print!”
Casperthound, 2 Dec 2016 | Read review
“Was close to elevator would not be so close next time.”
PaulaMinster_Ohio, 21 Oct 2016 | Read review
“Ask for a room looking toward Lucas Oil Stadium. You miss the road noise that way.”
DaBadger76, 23 Sep 2016 | Read review
“Rooms next to the stadiium.”
  • Excellent view of the stadium!!! Perfect scenery and location.
  • Dingy & tore furniture.
fatsm, 13 Sep 2016 | Read review
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