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All reviewsnice deskelectrical outletshighly recommend this hotela great stayparking lotbreakfast areanight's sleepindoor poolcomplimentary breakfastbeautiful hotelchecking outother guestsstaff was friendlywafflesfront desk staffbed was comfortabletub
Billing error was identified with the way the content on the bill was presented on the final bill. Worked with hotel management but they were unwilling to recognize the billing error and make any changes.More
Response from Stephanie B, Area Director of Operations at Fairfield Inn & Suites Fort Wayne SouthwestResponded 10 June 2018
Thank you for taking the time to write a review. We are sad to hear your stay was less then perfect.
We have address your concern and as explained, we do a pre-authorization on all reservations booked in advance once you are passed...More
The folks here are great, super welcoming.
The lobby area is clean and inviting.
Rooms are clean and HVAC works well.
Problem is - the beds. They are so rock hard I may as well sleep on a concrete floor. I’m glad I only have...More
Response from Jeremiah H, Manager at Fairfield Inn & Suites Fort Wayne SouthwestResponded 20 March 2018
We appreciate your feedback and are delighted to hear that you enjoyed our staff and customer service. I'm sorry our new beds didn't meet your standards.
Thank you again for your time and come visit us again soon!
This hotels appears to be brand new and is fantastic! I got a king suite and it had a huge living area with a nice desk/working area. Very nice lobby with a large breakfast area and staff were all fantastic!
Stayed for Big10 Championship game since Indy was all booked up. Seems bran new, everything was pretty nice. When you book Marriott this is exactly what you get, very consistent with their brand. Breakfast was better than expected with several options, comfy bed, fixtures and...More
Response from Stephanie B, General Manager at Fairfield Inn & Suites Fort Wayne SouthwestResponded 15 January 2018
Thank you so much for the outstanding review! We re so happy to hear you enjoyed your stay. We look forward to seeing you again soon!
Stephanie B and Staff