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You could take this property and place it anywhere is US and you'd get the same Courtyard. Average at best. Nice lobby. Crappy room. Would I come back? Hmmm...the Courtyard theme is getting tired. After say 1,000 nights maybe time to start looking for another...More
Response from Sherri V, Manager at Courtyard Chicago Elgin/West DundeeResponded 5 days ago
Thank you for taking the time to review our hotel/ brand. I can imagine after 1,000 nights you would be getting bored of the Courtyard concept, of course I am sorry to hear that but might I recommend a Marriott Moxy hotel? It...More
They went above and beyond with kindness! Gave us free breakfast upon learning of reason for our visit. Cafe was amazing with great food and service!! Highly recommend this for a stay.
Nice facility and would stay again!
I had my flight cancelled, so I had to find a hotel for the night. All were sold out around OHare, so I found this one. Very nice lady at front desk and super friendly staff. Bistro staff went above and beyond, as I checked...More
The 3rd floor room had an extremely hard, uncomfortable king bed. The room seemed clean, but clearly dated. The iron in the room was broken and falling apart.
For a Marriott, this was disappointing.
Service was friendly and helpful at the hotel.
I would stay...More
Thank Mike M
Response from Sherri V, Manager at Courtyard Chicago Elgin/West DundeeResponded 8 June 2017
Dear Mike M,
Thank you for taking the time to leave your comments regarding your experience at our hotel. Unfortunately, I am very sorry to hear that it was not a good stay for you. Our hotel and beds were updated in the last couple...More
Bugs in room. They don't care. Cleanliness is not top priority at this location. Keep your bags zipped if you have to stay here. Places like this give hotels a bad reputation. Go down the street. You'll be able to leave without taking something with...More
Thank Bill W
Response from Amie_Wilkerson, General Manager at Courtyard Chicago Elgin/West DundeeResponded 7 June 2017
Dear Bill W,
Thank you for leaving your feedback. Please be assured that cleanliness is our number 1 priority at our hotel. This review is the first that I am hearing of this incident. We take these matters very seriously and act with great urgency....More
US$107 - US$172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Chicago West Dundee Hotel West Dundee ,