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Hotel Indigo Chicago - Vernon Hills

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Hotel Indigo Chicago - Vernon Hills
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184 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Chicago - Vernon Hills
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Showing 179: English reviews
East Providence, Rhode Island
Reviewed 15 August 2016

I work with the sales staff at this hotel regularly for a good number of corporate clients that do business in the area. They are incredibly efficient and overwhelmingly easy to work with. My travelers always have good things to say about the staff throughout their stay - some only for a night and many for up to a week...

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Helpful?
Thank llander2016
Champaign, Illinois
Reviewed 12 August 2016 via mobile

We stayed here overnight while we were in the area on a mini-vacation. It was very nice and my limited interactions with the staff were friendly. The room was clean and nicely sized. Parking was easy and relatively plentiful. Overall our stay was very positive.

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Thank Greg S
Management response:

Greg We're so glad you chose Hotel Indigo for your getaway and pleased to know you enjoyed your stay. With so many refreshing and unique things to do in the area, we look forward to your return in the future.

Reviewed 1 August 2016

The hotel staff from the Front Desk to the Sales Team to the behind the scenes team players make the business traveler feel at ease. They are always accommodating to a business' travel needs of consultants who need rooms by the weeks or a VIP with an overnight say. The hotel property has been through some recent FABULOUS upgrades giving...

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Helpful?
Thank Pamela B
Management response:

Pamela, Your wonderful review warms our hearts and thank you so much for recognizing all our great team members behind the scenes! Their hard work creates incredible guest experiences at Hotel Indigo and we couldn't do it without them. We appreciate your business and look forward to welcoming you & your associates back time & time again.

Lake Forest
Reviewed 30 July 2016

Guest with children, accomodations were okay but not really suitable. No soapdishes and the sink was ridiculous. The guest left behind some valuable jewelrey and for 2 days has gotten the run around on recovering the items. Guest is being told to wait for the housekeeping manager to open the lock box. The housekeeping manager has been mysteriously "out" and...

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1Thank JRZ78
IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Dear JRZ78, Thank you for taking the time to write a review of our hotel. It is regrettable that the service you have received did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have the opportunity to make it up to you....

New York
Reviewed 29 July 2016

I booked this hotel as it was near a golf club at which my employer was hosting an event for clients. While the hotel was cheaply furnished, it was clean. Getting a copy of my folio, however, has proven an impossible task. I first called the property directly (847 918-1400), where I was put on an automatic hold. For exactly...

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1Thank SJBinNYC
Management response:

We are sorry to learn you are having difficulty in receiving a copy of your folio. Your business is appreciated and important to us. If you are still in need of assistance, please contact us again at the hotel directly and ask to be connected with extension 156.

Lawrence, Kansas
Reviewed 28 July 2016

Hotel can be best described as an old La Quinta refurbished with "designer" fixtures and furniture. Carpet and "vynil-wood" tiles look cheap but not unpleasant. Bed and bedding were good, we had a great night sleep. Unpacking we've found a disgusting pillow case in the top drawer, which made us doubt about overall cleanliness (we didn't find any other sign...

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Thank NicoQA
Management response:

It sounds like we fell just a bit short this time, but it won't happen again. Please come back and let us WOW you with the levels of service and excellence that we are known for. We definitely look forward to seeing you soon.

Rochester Hills, Michigan
Reviewed 25 July 2016

I had never heard of Hotel Indigo until I was looking for a hotel near Libertyville, and found this one at a fantastic price. The hotel is a few years old, but looks and feels brand new. The room was HUGE with hardwood floors, the beds were comfortable, towels thick and fluffy, maid service unobtrusive, and provided toiletries were Aveda....

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Thank BarbC73
Management response:

Our entire team is delighted you found & enjoyed Hotel Indigo! As a branded boutique hotel, our guests are pleasantly surprised by our thoughtful amenities including our property's indoor saltwater pool and Aveda bath products. Thank you for your insightful feedback. On your next visit, please ask for a step stool for a little "boost". Your great review gave a...

Manhattan, Kansas
Reviewed 25 July 2016

Shower was broken, the front door of the hotel was collapsing, we found a dirty pillowcase in the drawer... So many mistakes that managers should address before it gets to the customers, I hope the hotel is doing everything to ensure these issues do not re-occur. Too sad Indigo. And please, change your coffee brand.

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Helpful?
Thank Mayla K
IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Dear Mayla K, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to...

Chicago
Reviewed 20 July 2016

Truly enjoyed our stay and was impressed by the cleanliness and layout of our room. The bed was very comfortable and we enjoyed a very peaceful nite's rest. The front desk clerk was professional and friendly at check-in. She explained the amenities of the hotel and we had purchased online, the breakfast vouchers, for $9.00 (for 2 adults). It was...

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Thank Chi816
Management response:

Please join us again this winter for weekend getaway to relax and refresh. Our branded boutique brand offers locations in some of country's favorite neighborhoods.

Reviewed 19 July 2016

The hotel was aesthetically beautiful! The indoor pool is heated which is a plus for IL weather. The room was a little small for an Executive King suite...the Wyndham's is bigger. Now on to the service...it's bad! The front desk staff was nice and accommodating upon check-in. We knew we were going swimming and out to breakfast in the morning...

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Helpful?
1Thank Tiffany N
IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills, responded to this review

Dear Tiffany N, Thank you very much for staying with us and for taking the time to post a review. We’re glad that the hotel location was suitable for the purpose of your travel. I appreciate your positive feedback with the housekeeping staff. I do want to take this time to apologize for the smaller rooms you received during your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Close to local attractions and businesses, the Hotel Indigo® Chicago Vernon Hills hotel is perfect for any trip, business or pleasure. To put it plainly, our rooms are “huge,” each with its own sitting area, and our staff is passionate about providing each and every guest with personalized service. The nearby Cuneo Mansion and Gardens serve as inspiration for our hotel’s artwork, and the whole space evokes an upscale feel, with a front desk that occupies a two-story lobby: expansive, but not at all unwelcoming. ... more   less 

Additional Information about Hotel Indigo Chicago - Vernon Hills

Address: 450 N Milwaukee Ave, Vernon Hills, IL 60061-1537
Region: United States > Illinois > Lake County > Vernon Hills
Price Range: €81 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Chicago - Vernon Hills 3.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hotel Indigo Vernon Hills
Amerisuites Vernon Hills
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Questions & Answers

Questions? Get answers from Hotel Indigo Chicago - Vernon Hills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff is really nice and personable, If you are nice to them and they extremely nice to you.”
 of 5 bubbles billlK1519ZD, 25 Feb 2017 | Read review
“My room was next to the kitchen, and I did not realize this until after I unpacked. This, however, did not turn out too bad though.”
 of 5 bubbles azjudycarol, 10 Jan 2017 | Read review
“Being on high-floor at the end of the hall saved us from a lot of noise from some other rooms in the floor.”
 of 5 bubbles NicoQA, 28 Jul 2016 | Read review
“You can specify lower floor or away from or near the elevator when you make your reservation. I liked being on the business complex side.”
 of 5 bubbles BarbC73, 25 Jul 2016 | Read review
“OK hotel but price is not right, Parking was an issue”
 of 5 bubbles 160ghulamk, 22 Jun 2016 | Read review
5 of 5