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We use this Sheraton hotel as a park and fly for our trip to Punta Cana. The room was comfortable, clean, and updated with all the modern features. Shuttle service was every twenty minutes to O'Hare. The Mirage restaurant had excellent meals and good atmosphere.
We got to the hotel. I had gotten discount using one of my friends' starwood friend membership. When I reserved the room, I selected the one with free breakfast package. We got to the hotel and the front desk staff says with the starwood discount...More
Thank Traveler S
Response from Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare AirportResponded 6 October 2015
Dear Traveler S,
Cleanliness is a top priority for our team, and we are very sorry we fell short on this expectation during your stay. What you mentioned does not reflect our standards, and we will address this with housekeeping to ensure its improvement in...More
We stayed here for a Chicago weekend. It's close enough to a train station to get into the city for the day and only pay $5/day to park even though you have to pay to park at the hotel. And buying a 3 day train...More
Stayed overnight with my spouse and children. The room was updated and clean and the staff was friendly. I loved being able to park our car for free while we were out of town for 5 days and I also loved being able to print...More
I am a member of SPG and have stayed at several very nice hotels but this one is not a nice place. First the building's exterior is very outdated and in need of a complete remodel. The rooms are clean and the beds are comfortable...More
Response from Megan L, Starwood Hotels & Resorts at Four Points by Sheraton Chicago O'Hare AirportResponded 4 September 2015
Thank you for taking the time to share your experience with us. We are very sorry to learn that you were disappointed in your recent stay at our hotel. Providing our guests with a clean, comfortable environment is our top priority. We will be sure...More