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Four Points by Sheraton Chicago O'Hare Airport

Expedia.comUS$157*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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728 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Chicago O'Hare Airport
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Showing 684: English reviews
Saint Louis, Missouri
Reviewed 4 May 2015

The staff at this hotel are really great, so that is one thing they definitely have going for them! It needs several updates, though. I felt like the rooms were not soundproofed at all, which was pretty frustrating. There were noticeable stains on the carpet and the room just seemed kinda dumpy. The conference rooms and business areas are nice...

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Helpful?
1Thank Sarah C
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Sarah C, While we are delighted you encountered great service from our team, we are very sorry you were disappointed with our accommodations and disturbed by noise during your stay. Should you decide to try us again in the future, we’d be happy to provide you one of our newly renovated guest rooms for a more comfortable experience. Thank...

Tampa, Florida
Reviewed 23 April 2015

Hotel was good, staff were friendly. It is near airport. good parking area and access to the rooms. Hotel does have room service and also indoor restaurant. near High way. Hotel was good, staff were friendly. It is near airport. good parking area and access to the rooms. Hotel does have room service and also indoor restaurant. near High way.

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Helpful?
Thank Reza R
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Reza R, Thank you for taking the time to provide us with your detailed review. We’re happy you were able to spend a quick stay with us and are even more pleased that you liked our friendly team, convenient location, and services. Thanks again, and we hope to host you again in the future. All the best

West Michigan
Reviewed 21 April 2015

We have stayed here at least 5 times and used the Park & Fly package. This past trip showed that the hotel was under some renovations but it didn't interfere with the room we were in or the shuttle service. The shuttle operates every 20 minutes as promised and the return pick up has always been punctual as well. We...

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Helpful?
1Thank FunFamily04
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear FunFamily04, We greatly appreciate your strong loyalty to our hotel and are pleased to hear that our Park & Fly package never fails to disappoint. We’re glad we continue to meet your expectations stay after stay and look forward to hosting you for your next trip in the future. Safe travels!

Reviewed 20 April 2015 via mobile

Eh....why was a bed made like this? What cleaning person thought someone would sleep on this? They came and changed it but now I have the heebiegebiees. Thanks Four Points not like youe I didn't already have a bad day with missing my flight and having to spend extra money to stay here.

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Helpful?
Thank Andrea R
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Andrea R, Maintaining a clean and inviting atmosphere is very important to us, and we sincerely apologize for the condition of your guest room bed upon arrival as what you encountered certainly does not reflect our standards. Although we regret we failed to deliver a proper first impression, we appreciate you bringing this to our attention so we can...

Reviewed 16 April 2015 via mobile

Stacy behind the customer service counter has no business being in customer service. Instead of actually working with you or explaining what happened, she'd rather just tell you you're wrong. I've never heard of a hotel that will give you a pre-paid rate, but then not charge you and still give you the option to cancel your reservation. Apparently this...

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Helpful?
4Thank Jtimmonsii
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Jtimmonsii, Delivering professional and helpful service to our guests is always a forefront of our team’s training, and we sincerely apologize for the handling of your billing concerns as what you described is not the standard we expect of our team. Please know that we have immediately addressed your comments with our team to ensure we are always providing...

North Liberty, Iowa
Reviewed 16 April 2015

Hotel shuttle driver lost over 7 thousand dollars in belongings on the way to the airport, including park tickets and camera! Hotel initially claimed full responsibility, and that they'd make the situation right, but, once we were out of their lobby, cooperation ceased. Not only are the drivers negligent, but hotel management won't stand by their promises to make things...

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Helpful?
3Thank Mike J
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Mike J, We’re terribly sorry for the loss and that we have not been able to come to a resolution on this matter. We are committed to supporting you in obtaining reimbursement from the insurance company once you are able to secure receipts for the lost items. Please keep us posted on the status of this claim and if...

Washington DC, District of Columbia
Reviewed 15 April 2015

I was at this hotel a few weeks ago for a business trip. Parts of the hotel are being renovated, while other parts need work. My room was comfortable, but the furnishings were dark, and the lighting was not that good. It was clean, and the shower water pressure and temperature were excellent. The toilet seat seemed very low. The...

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Helpful?
2Thank Steve R
Madison, Wisconsin
Reviewed 12 April 2015

We did the sleep and fly with this hotel. The hotel was fine for what we needed it for. The shuttle to and from the airport worked great, we didn't have an issue with finding a place to park our vehicle, the staff were friendly, and we used the pool which was a typical hotel pool. The room seemed clean...

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Thank Evie H
San Jose, California
Reviewed 12 April 2015

I have stayed at this hotel several times as part of a periodic conference. It is an OK hotel, but definitely not one of my favorites, however the room rates negotiated for our group is very good. During my latest stay I see they are renovating the lobby, this is long overdue. My take on the hotel: Pluses: Airport shuttle...

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1Thank Hoppers33020
Reviewed 10 April 2015 via mobile

Stayed one night when transiting. Big mistake. Never again! Dirty room, un-ironed (probably not changed) bed sheets, greasy sticky in room menu, hair in the bathroom, old and tired looking room, unhappy staff. Do I need to say more?!?! I have stayed in many Sheraton Hotels. Never seen this bad.

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Helpful?
2Thank orjnlP
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear orjnlP, I assure you, cleanliness is a top priority to us, and so we apologize we did not meet these expectations in your case. Additionally, we are sorry you encountered poor service during your stay as our team usually takes pride in delivering outstanding service to each of our guests. We appreciate you bringing this to our attention, and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 

Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 West Irving Park Road, Schiller Park, IL 60176-1453
Region: United States > Illinois > Schiller Park
Price Range: €86 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
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Also Known As:
4 Points By Sheraton Chicago o`Hare Airport
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Chicago O'Hare Airport staff and other travellers.
6 questions
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Questions? Get answers from Four Points by Sheraton Chicago O'Hare Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at it first”
Biggal91, 8 May 2017 | Read review
“Ask for freeway side or airport side depending on what you would sleep better to. 2 Bed rooms are closer to the elevator and Kings further.”
noaccent, 4 May 2017 | Read review
“Go somewhere else”
blynne85, 7 Mar 2017 | Read review
“The best way to choose a good room is to stay somewhere else.”
tls268, 1 Nov 2016 | Read review
“Best room is tough. Being by airport and expressway no aesthetically pleasing view, but it was quiet.”
Ganders1984, 19 Jul 2016 | Read review
5 of 5
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US$157* /night
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Prices are for 1 room, 2 adults
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