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I have been trying to work with the hotel but after my dates changed the hotel is trying to raise my rate 30$ a night. The hotel has been rude and unresponsive. The TV only has 10 channels and it has been one problem after...More
Thank Michael S
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 7 September 2016
Thank you for taking the time to review our hotel. I am sorry to hear that our staff came across as rude when explaining the way our rates work. We do hold ourselves to a standard of being polite while following the rates that we...More
After reading other reviews I was afraid of bed bugs but had NONE! While the room had a unpleasant musty odor upon arrival the room overall was acceptable. It is way basic but it did the trick for the $100 I paid including taxes &...More
Thank Carla C
Response from Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 6 July 2016
Carla - Thank you for your review. We're sorry to hear that our hotel was not as clean as you had expected. We will review your feedback with our housekeeping team to ensure your experience is not repeated. Thank you again for bringing this to...More
Let me start by saying that I got a really good deal on this place. I did my due diligence and read the awful reviews and such. I gotta tell you.. after reading the reviews, I was a little scared.
The front desk staff was...More
Response from Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 10 May 2016
Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced. I will be sure to share your feedback with our housekeeping staff and will make sure we are thoroughly inspecting our linens....More
Simply stated, the Management and Staff were excellent. They went above and beyond to meet my needs consistently over a four month period of time. They were always accommodating and there is not a better value for the services rendered. The property is well maintained,...More
Response from Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 26 April 2016
Thank you for taking the time to write such a wonderful review. I am so pleased to hear that we provided you with exceptional customer service! I will be sure to share your feedback with our entire staff. It’s great to read that you found...More
I booked a room here ..What a horrible experience.When my husband and I woke up the next day, we had been bitten by bad bugs.We pulled back the bedding it was filthy, all types of stains..When we pulled the bed from the wall obviously house...More
Thank Elaine M
Response from Manager_11525, General Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 9 March 2016
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with...More
US$73 - US$94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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