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When booking we were not told that this place is under total renovation, supposedly will be Holiday Inn Express when the remodeling is completed. Dust all over the hallways, pool torn out, exercise equipment in the eating area, computer desk out of order, plywood sheets...More
Thank Andrew v
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 19 August 2016
My sincerest apologies for the dissatisfaction you encountered while staying with us during our renovations. It is our desire to ensure that every guest staying with us is truly satisfied with their stay no matter what the circumstances may be and I am...More
We have stayed here many times before but not in a while. Their website said the construction would be done on July 31. We booked our room for July 30. We expected a little dust outside as it was the last day before construction ended....More
Under major renovations. The place was a mess. And you could not use pool, hot tub or fitness room. Defiantly not a place worth $115 a night!!! Booked the room and know where did it state that the place was under renovations. I stay at...More
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Thank Kyle A
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 6 August 2016
I am very sorry you were not informed about the renovations taking place and the closure of several amenities. We should have thoroughly communicated with you prior to your arrival so you were well aware of the project taking place, I sincerely apologize...More
The recent reviews here sum up my feelings about this place. It is disgusting and I cannot believe they expect people to stay here. Dirty, smelly and the construction is terrible. I had to call them to ask if they were open because really, it...More
1 Thank kaykat4533
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 16 August 2016
Thank you for providing feedback regarding your recent stay, it is important to us to hear from our customers. Please rest assured that we are addressing the issues reported and several changes will be taking place. We thank you for your business and...More