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Holiday Inn Express & Suites Chicago West - St Charles

147 reviews
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Traveller (12)
Room & Suite (13)
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Overview
  • Excellent30%
  • Very good22%
  • Average15%
  • Poor17%
  • Terrible16%
3 weeks ago
“happy with my stay”
23 Sep 2017
“Cozy comfortable stay”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express & Suites Chicago West - St Charles
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (147)Write a Review
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Reviewed 26 August 2016

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Review collected in partnership with Country Inns & Suites By Carlson
Thank Janet N
Reviewed 17 August 2016

When booking we were not told that this place is under total renovation, supposedly will be Holiday Inn Express when the remodeling is completed. Dust all over the hallways, pool torn out, exercise equipment in the eating area, computer desk out of order, plywood sheets...More

Thank Andrew v
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 19 August 2016

Dear Andrew, My sincerest apologies for the dissatisfaction you encountered while staying with us during our renovations. It is our desire to ensure that every guest staying with us is truly satisfied with their stay no matter what the circumstances may be and I am...More

Reviewed 10 August 2016

We have stayed here many times before but not in a while. Their website said the construction would be done on July 31. We booked our room for July 30. We expected a little dust outside as it was the last day before construction ended....More

Thank carbobdoo
Reviewed 5 August 2016

Under major renovations. The place was a mess. And you could not use pool, hot tub or fitness room. Defiantly not a place worth $115 a night!!! Booked the room and know where did it state that the place was under renovations. I stay at...More

Review collected in partnership with Country Inns & Suites By Carlson
Thank Kyle A
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 6 August 2016

Dear Kyle, I am very sorry you were not informed about the renovations taking place and the closure of several amenities. We should have thoroughly communicated with you prior to your arrival so you were well aware of the project taking place, I sincerely apologize...More

Reviewed 3 August 2016 via mobile

The recent reviews here sum up my feelings about this place. It is disgusting and I cannot believe they expect people to stay here. Dirty, smelly and the construction is terrible. I had to call them to ask if they were open because really, it...More

1  Thank kaykat4533
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 16 August 2016

Dear Kaykat4533, Thank you for providing feedback regarding your recent stay, it is important to us to hear from our customers. Please rest assured that we are addressing the issues reported and several changes will be taking place. We thank you for your business and...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$93 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (12)
Room & Suite (13)
Dining (6)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Robyn K
4 November 2016|
Answer
Response from carbobdoo | Reviewed this property |
Sorry but I don't know if there is a washer/dryer. Maybe you can call the hotel and ask. Also ask if they are done with their construction
0
Votes
Room Tips
"The ice machine is near the elevators and it is not quiet."
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"Everywhere in Hotel was clean well-lit"
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"stay away until the construction is completed"
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"Don't stay here"
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