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Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
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143 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, St. Charles
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Showing 142: English reviews
Geneva, Illinois
Reviewed 1 August 2016

I booked two rooms at St. Charles Country based on reviews and unfortunately for me the reviews were false. Reviews stated that hotel renovations were complete and pool was open. Far from the truth. This hotel looks like it should be closed and rooms smell horrible. We have non- smoking rooms and they both smell like cigarettes.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank reynaldooso
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Reynaldooso, We thank you for taking the time to provide a review of your recent stay. I can assure you that the reviews are not faked or modified in any fashion. We greatly thank you for your business and we hope you will come back and see the finished product when completed. Best regards

new port richey, United States
Reviewed 27 July 2016

I would not recommend until they finish the construction. There is far too much dirt and smells and amenities that are currently unavailable. Perhaps after all that is completed it may be up to par. Bright spot during whole experience was Corina. She was super nice and friendly and tried her best

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Mary K
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Mary, Thank you for taking the time to tell us about your recent stay. We are extremely sorry for the renovations in progress and the issues related to the work being done. I will be happy to let Corina know that you found her to be very helpful, thank you for the kind words. We hope you will come...

Lake Villa, United States
Reviewed 17 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Julie P
Bowling Green, United States
Reviewed 14 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Dave W
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Sturgeon Bay, United States
Reviewed 28 June 2016

Don't use this facility! Not safe, not clean. No hot tub. No shuttle. Breakfast was out of everything not prepared for a full house. Really feel that condition of the hotel should have been mention upon booking a room.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Joyce K
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Joyce, Thank you for taking the time to provide a review of your recent stay. We are sorry for the construction taking place and the issues directly related to the work being done. We are making major improvements here at the property which will greatly improve our guests experience in the future. Hopefully you will come and visit us...

Ham Lake, MN
Reviewed 24 June 2016

First thing I notice is the stench of cigarette smoke which was worse in the bathroom. Then I notice the pubic hair in the bathroom floor. How does housekeeping not notice these things? The rest of the room was alright. Dated, but there was a renovation in progress...much needed. The staff was excellent! Friendly and helpful. Went above and beyond...

Review collected in partnership with Country Inns & Suites By Carlson
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Thank S8764FGmelissah
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Melissa, Thank you for taking the time to provide a review, I am sorry for the issues you experienced while staying with us. We will be addressing the problems you have noted in hopes of not repeating them in the future. Thank you for your business and we look forward to seeing you again in the future! Best regards

Blaine, Minnesota
Reviewed 23 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank saramM3466PB
Blaine, Minnesota
Reviewed 23 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank G5535WCmelissas
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Reviewed 23 June 2016

This hotel was terrible, it was torn apart. Nothing was in working order and it was under an immense amount of construction during our stay which we were never even notified of ahead of time. It was the worst hotel I have ever stayed in. Dirty and just horrible.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Brooke M
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Brooke, We are very sorry you were not properly notified of the renovations taking place during your stay. If your travels take you back to the St. Charles area, I would love a second chance to impress you when the construction is completed. Best regards

Saint Charles, Illinois
Reviewed 19 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank jeng672016

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 

Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Ave, Saint Charles, IL 60174-5419
Region: United States > Illinois > Saint Charles
Price Range: €152 - €166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn And Suites By Carlson, St. Charles
Country Inn Saint Charles
Saint Charles Country Inn
Hotel Style:
#5 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, St. Charles staff and other travellers.
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Questions? Get answers from Country Inn & Suites By Carlson, St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away until the construction is completed”
 of 5 bubbles andrewv623, 17 Aug 2016 | Read review
“Don't stay here”
 of 5 bubbles reynaldooso, 1 Aug 2016 | Read review
“I had room 233 which was more than decent. It had a king bed, a pull out sofa and two 37" TV's.”
 of 5 bubbles indystoprealtor, 31 May 2016 | Read review
“Avoid until construction is complete”
 of 5 bubbles 399bh, 28 Feb 2016 | Read review
“First floor is closer to the free breakfast. Second floor has a direct staircase in the middle of the hall leading to the lobby.”
 of 5 bubbles Jordan-SH7, 1 Jan 2016 | Read review
5 of 5