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Fairfield Inn & Suites Chicago St. Charles

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Traveller (14)
Room & Suite (23)
Dining (1)
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Overview
  • Excellent71%
  • Very good20%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(39 reviews)
“randall road”(4 reviews)
“wedding weekend”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Additional information
Offers from Fairfield Inn & Suites Chicago St. Charles
Special Offer: Member Rates
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Offers from Fairfield Inn & Suites Chicago St. Charles
Special Offer: Member Rates
Hotel packages
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Rooms
11 Jun12 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (239)
There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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LanguageEnglish
162
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All reviewsfront deskrandall roadwedding weekendwould highly recommend this hotelworkout roomhome away from homeclean roomskane countylocation is greatpool and hot tubshort drivegreat roomking suitechicago areafresh fruithotel roomjacqui
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51 - 55 of 238 reviews
Reviewed 27 December 2016

Taylor at the front desk was ours. After spending several days with a family member at the local hospital, she was able to help us extend our stay when necessary on Christmas Day when the hotel was completely booked and made certain the first cancellation...More

Thank S664QRkaren
Response from Scott C, Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 28 December 2016

Dear S664Qrkaren, First I would like to say that I am truly sorry to hear that you spent most of the holidays in the ICU visiting family. I hope that all is well and looking up for them. I will be sharing this review with...More

Reviewed 26 December 2016 via mobile

Stayed here for the holidays and enjoyed the new breakfast they have. We ate breakfast on Christmas at the hotel and a staff member gave our kids a christmas present (a coloring book). It was a sweet gesture and was very thoughtful. Jacqueline S is...More

Thank 00sinemetu00
Response from Scott C, Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 27 December 2016

Dear 00sinemetu00, Thank you for taking the time out of your busy holiday schedule to review our property. We are so pleased to hear that we are your go to hotel when in the area. We are so pleased that your kids enjoyed their Christmas...More

A TripAdvisor Member
1
Reviewed 25 December 2016 via mobile

Always a pleasure and a great stay! Great costumer service. It was a little old but had updates. Having a hotube is amazing in the winter stays! Clean linens, and towels! Thanks for a merry Christmas stay!More

Thank A TripAdvisor Member
Response from Scott C, Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 27 December 2016

We are so pleased to hear that you are enjoying the facelift that our property recently underwent and completed in March of this year. Sounds as though we have continually provided you with exceptional service and look forward to continuing to do so. Warmest Regards,...More

Reviewed 25 December 2016 via mobile

Always great friendly customer service from Todd and staff. My wife and I stay here everytime we are in the area. Always happy with customer service.we will be visiting again. Thank you for a pleasant Christmas stayMore

Thank Mel H
Response from Scott C, Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 27 December 2016

Dear Mel H, Thank you so much for taking the time to review us. We are so glad to hear that we have been your go to hotel while in the St. Charles area. We hope you had a wonderful holiday and look forward to...More

Reviewed 25 December 2016 via mobile

Todd and his coworkers all made us feel very welcome and took meticulous care to see that our needs were met. This is a great little stop off for the holidays; very peaceful and warm, even in the snow.More

Thank Jessica D
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 25 December 2016

Dear Jessica D, Thank you for the wonderful review about our staff. Guests are always our number one priority and were pleased to see Todd and the rest of the Fairfield staff took care of any needs you had. We look forward to seeing you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$111 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (23)
Dining (1)
Questions & Answers
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J0nigirl
18 February 2017|
Answer
Response from FairfieldStCharles | Property representative |
You must cancel by midnight the day prior to arrival.
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Votes
Room Tips
"Try a suite for extra work room."
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"Corner Suite on 2nd floor was very roomy."
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"The suites they offer at this property are roomy, bright and extremely comfortable!"
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"Ask for end room. Mine was quite quiet despite loud wedding-attendees."
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