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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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175 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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Showing 174: English reviews
Plymouth, Wisconsin
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 January 2016

We gather at this hotel as a family near Christmas time. 20 of us. 11 rooms. Everyone arriving at a different time. Karen in Guest services was great and made everyone happy. We cant even do that as a family.....

Helpful?
1 Thank Mary A
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Mary A, Thank you for taking the time and providing us with a wonderful review. I'm so pleased we were eventually able you accommodate your family Christmas stay, i know how busy the holidays can be. Thanks also for the kudos for our staff; after all, It's the staff that makes a memorable experience. More 

Carol Stream, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2016

Overall the stay was great. The room was very nice and the pool/hot tub was enjoyable. The staff was very friendly. Robert was so polite, sweet and pretty cute haha. He printed out directions and gave us suggestion of places to eat and see during our stay. I will be staying here again in the future.

Helpful?
1 Thank Bianca D
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Bianca D, Thank you so much for the great review! I'm pleased you found our staff so helpful and accommodating during your recent visit to St. Charles. With all the restaurants and things to do in the area our staff tries to recommend great places to eat and see to enhance our guests experience. We look forward to seeing... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2015

We would like to commend the housekeeper for our room # 101 who was exceptionally nice and attentive. The lady named Vero that takes care of the breakfast service and dining room is way amazing and works extremely hard at keeping up with the crowd. She keeps it very clean and stocked with fresh food. The entire staff here was... More 

Helpful?
1 Thank Tony C
Warrenville, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 December 2015

I stay in a motel nearly every night some where. I am so glad I found this place. I am a Marriott Platinum member and always try to stay at a Marriott. I would highly recommend this Fairfield Inn to everyone. The room was perfect, the staff was over the top friendly and the food was super. Karen and Rob... More 

Helpful?
1 Thank 05081316
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Seasons Greetings mleew2015, Thank you so very much for your glowing review. We value all reviews, however as a Platinum member, your review is just that much more special. We sincerely appreciate your loyalty. The kudos regarding the staff and service reminds us all why we chose to work in hospitality. We take great pride in not only meeting, but... More 

Denver, Colorado
1 review
Reviewed 17 December 2015

The rooms are clean and fresh. they are supplied with coffee, unlimited hot water, hand soap, bath soap, hair shampoo, hair conditioner, hand lotion, hair dryer and as many towels you need. Wi Fi hook up, TV and movie channels, phone for room to room or outside calls or what ever you might need from the front desk. The breakfast... More 

Helpful?
Thank hhcib
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear HHCIB, Thank you for the wonderful review, we always strive to make your stay "home away from home". I am pleased to hear the location of the hotel fit all of your needs for food and shopping. We look forward to seeing you on your next visit to the St. Charles area. More 

Bowling Green, Ohio
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 December 2015 via mobile

Stayed here for a wedding. Good location and very friendly staff, but would not stay here again. Room and bathroom tiny, the room smelled weird, I could hear other people while in my room, mirror was ripped at the bottom and needed to be fixed or replaced. Breakfast was not as good as other hot breakfasts I've had while staying... More 

Helpful?
Thank htessler
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Guest, Thank you for your review. It's great to hear you found the staff friendly and our location was well suited for you visit to St. Charles. It's disappointing however, as It sounds like you don't feel you got the value for your money. We are currently in the midst of a guest room renovation. These renovations are sure... More 

Ocala, Florida, United States
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 December 2015

Visited during thanksgiving and all was great! Looks like they are due for renovations to refresh their look but we had a great stay, clean and quiet room, good breakfast and great employees! We will return!

Helpful?
Thank Marcia B
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Marcia B, Thank you for the great review, Our staff does a wonderful job of taking care of of each and every guest. As you may have noticed we are currently going through renovations at our hotel. We hope your next visit to the area you will be pleased with the new decor in the rooms. We look forward... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2015

I always stay at this Fairfield Inn & Suites when I travel on business to the Geneva/St Charles area. The hotel staff is extremely friendly and knows many of their clients by name. They remember from visit to visit what your room preferences are and really try to do everything they can to make your stay enjoyable. The rooms are... More 

Helpful?
1 Thank Dave S
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Dave S, We are very pleased you enjoyed your stay with us. Our staff does a wonderful job of making each and every guest feel at home away from home. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Robert Plata Guest... More 

Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
91 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 November 2015

The walls were super thin. We could hear whole conversations of the people next to us. We didn't sleep much the first night. The room was clean but worn. One bright spot was the front desk they were very friendly and accommodating. The hotel is by several chain restaurants, movie theater and shopping. We were there for a wedding and... More 

Helpful?
Thank Jyssica S
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Jyssica S, I'm so sorry to hear of your less than restful first night with us. On the bright side, I'm very pleased to hear the staff was friendly and accommodating and our location worked well for your visit. Should your travels bring you back to the St. Charles we would honored to have you back with again. Regards,... More 

Highlands Ranch, Colorado
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 November 2015

The hotel was dirty, the front desk people were pre-occupied and rude, and the breakfast food was nasty! The carpets and bedspreads in our rooms were sticky and the bathroom had spots on the counter and the shower walls. The breakfast food looked stale.

Helpful?
Thank Mary M
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Mary M. I am very sorry to hear we fell short of meeting your expectations. We always strive to provide an exceptional stay for each guest. If would you care to discuss your experiences with some detail I invite to contact me at your convenience. scarlson@fhginc.com We would welcome the opportunity to show you our truly outstanding customer service... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Road, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Price Range: €101 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on south side are quieter.”
 of 5 bubbles dano728, 25 Nov 2016 | Read review
“King Suites - very comfortable and roomy with a separate area with a couch and stereo and 2 TV's”
 of 5 bubbles annn336, 8 Nov 2016 | Read review
“King studio suites are a bit larger and include refrigerator and more living space for relaxing.”
 of 5 bubbles 868beckys, 19 Oct 2016 | Read review
“The corner suites are roomy and beautiful!”
 of 5 bubbles 578sharih, 9 Aug 2016 | Read review
“ask for extra pillows --”
 of 5 bubbles Lisa_usaexpat, 7 Jul 2016 | Read review
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