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Crowne Plaza Chicago O'Hare

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1,017 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 947: English reviews
Sao Paulo, SP
Reviewed 13 June 2015 via mobile

This hotel is an excellent choice for business travelers. It's located close to a train station and there's a Plaza at walking distance with some good restaurants and nice bars and pubs. Breakfast is available but I thought expensive - USD17 per person. Nevertheless, I'd like to highlight something... I received some packages at the front desk - some things...

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Helpful?
Thank Intini170
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Intini170, Thank you for posting a review about your recent stay with us. Thank you for sharing that our hotel is excellent choice for business travelers. As you mentioned, we are located in the heart of the Rosemont business and the entertainment district; directly across the convention center and just very short walk away from Chicago Fashion Outlet Mall...

Round Rock, Texas
Reviewed 12 June 2015

I recently stayed at this hotel for a conference. Everyone from the bellman to the desk receptionist and into the restaurants wine the extra mile! I was met by a colleague at the bar area and I had ordered a salad, my friend wanted to go outside with our other colleagues on the patio. One of the Waite staff hunted...

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Helpful?
Thank 570bonnieh
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear 570bonnieh, Thank you for the great review about your recent stay with us. Thank you for sharing that our team stayed true to our service promise: To deliver great service to all our guests. Your stay experience and reaching your goals is what matters to us the most. We greatly appreciate your business and looking forward to your next...

Eldorado, Illinois
Reviewed 12 June 2015 via mobile

This is an ok hotel. It's an upper end hotel that needs remodeling. It's clean, is close to O'Hare, the train station and nice restaurants and it has ample parking. But the decor doesn't inspire. The bar is cramped. I didn't eat at the restaurant but I was served food at a conference which was good. You won't be disappointed...

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Helpful?
Thank SIU_traveler
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear SIU_traveler, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret that we didn’t wow you this time but will work hard to improve. I’ll be sure to share your feedback with our award-winning Chef as he, and his team, shares our commitment to providing great service to...

Reviewed 10 June 2015

Very friendly staff, nice clean room with comfortable bed and quiet A/C unit. Plane noise was a bit more noticeable than I would have liked (but maybe I am expecting too much since you can see the runway from the room). Very close to dining and shopping. Easy parking! I did not use the gym, pool or restaurant. I would...

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Helpful?
Thank Nicole C
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Nicole I, Thank you for your review. It is great to know that you had a great stay with us. Thank you for sharing that our staff was very friendly, room nice and clean with comfortable bed and quite AC unit. As you mentioned, we are just a short walk away from MB Financial Park that features some of...

Central Pennsylvania
Reviewed 10 June 2015

I was here for a conference. The rooms were clean, the elevators worked, and the staff was friendly and helpful. I would not describe the physical plant as luxurious, but the room was certainly acceptable--clean, dark and as quiet as it could be with airplanes flying overhead. It's about a ten minute walk from the Blue Line which carries you...

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Helpful?
Thank amosesq
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear amosesq, We appreciate your feedback. Thank you for sharing that the rooms were clean and the staff friendly and helpful. All our rooms have double paned windows to eliminate external noise. Thank you for your business. We hope to see you back soon. Please do not hesitate to contact me directly if you need any assistance with your future...

Philly
Reviewed 8 June 2015 via mobile

Stuck in transit on way home at O'Hare and airline subsidized our stay at the Crowne. Not bad for $80 but an incessant low hum was distracting in the room, and by the time we arrived a little after 11 in the rain after many hours of airline delays and no dinner, there was no food or drink available in...

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1Thank jazzyalan
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear jazzyalan, Thank you for your review. I am sorry to hear that you missed your connecting flight as it is never a pleasant experience. Thank you for sharing that the hotel was clean and well appointed. Hotel does provide food/soft drinks throughout the night and I am sorry if this wasn’t communicated to you. In addition, we are just...

Illinois
Reviewed 7 June 2015

As an Ihg member I was given a requested high floor upgrade. The check in was flawless and quick and the desk clerk was polite and pleasant. The rooms décor is not particularly my style, but everything was adequate and functioned as it should. Most everything in the area was within walking distance. I would definitely stay here again.

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Thank allen341
Kansas City, Kansas
Reviewed 1 June 2015

I try to come watch th family to visit Chicago at least once a year. Typically I prefer to stay downtown to be close to shopping and entertainment. Because of this weekends outrageous rates downtown, we chose Crowne Plaza Rosemont. The experience has been wonderful. When I booked our room on line, I made a special comment that e were...

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1Thank Lisa C
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Lisa C, We greatly appreciate your 5-star review. Thank you for choosing the Crowne Plaza O’Hare for your daughter's 21st birthday! We are thrilled to know that she liked our birthday cake surprise! Thank you for sharing that your room was spacious, the bathroom updated and beds extremely comfortable. I am glad you had some time to visit Chicago...

Kuala Lumpur, Malaysia
Reviewed 31 May 2015

I spent two nights at the beginning of May. The room was comfortable and clean. Although close to the airport, I wasn't disturbed by the sounds of aircraft. My room had a full glass window which had a distant view of the Chicago skyline. Be prepared for a long commute to Chicago - I took 1.5 hours to get in...

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Helpful?
Thank YHKwok
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear YHKwok, Thank you for your review. We are happy to learn that you had great stay with us. Thank you for sharing that your room was comfortable and clean and that even-though we are close to the airport you were not disturbed by the sound of the aircraft. I am glad you had some time to take advantage of...

Atlanta
Reviewed 29 May 2015

The Crown Plaza is a nice Chicago O'Hare Airport hotel.The internet was very slow even using the premium internet. The rooms were well appointed. Excellent service. Fast elevators. Rooms a bit dated. The safe in the room could not be programmed.Good housekeeping.

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Helpful?
Thank Dealmaker
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear dealmaker, Thank you for your review. We are happy to learn that you had great stay with us. Thank you for sharing that our room was well appointed and that our service was excellent. I apologize about the unfortunate experience with the safe and the internet. Please rest assured that this is not a typical experience at our property...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: €104 - €164 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
23 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a high floor facing south which was nice.”
 of 5 bubbles TrixieP62, 3 Dec 2016 | Read review
“Even rooms face bright lights of the Casino/Convention Center”
 of 5 bubbles smackArkansas, 21 Nov 2016 | Read review
“higher floors are more quiet”
 of 5 bubbles 337wallyl, 21 Nov 2016 | Read review
“Ask not to be close to the elevator because it can be noisy.”
 of 5 bubbles cocobeans88, 13 Nov 2016 | Read review
“If you are with friends, ask for adjoining rooms.. That way not everyone has to carry a key.”
 of 5 bubbles jackie082971, 28 Oct 2016 | Read review
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