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Crowne Plaza Chicago O'Hare

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1,045 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 973: English reviews
South Florida, Florida
Reviewed 28 July 2015

Stopped in O'Fallon on a recent cross country drive. Hotel has a nice indoor pool and jacuzzi, which made the back feel great. Rooms were clean, staff very friendly, and the breakfast was typical for this price range. There were enough choices to fill up and get back on the road happy.

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Helpful?
Thank TheKodiak
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear TheKodiak, Thank you for your review. Thank you for sharing that our hotel has a nice indoor pool which made you feel great and that our rooms were clean. I am glad to hear that that you found our staff friendly. Our team is committed in providing excellent customer service and I’ll be sure to share with them that...

Reviewed 27 July 2015 via mobile

I recently stayed here and was thrilled. The hotel, room, & service were great. I'm looking forward to staying there again next year. We had a King room & had lots of space. Having a refrigerator in our room was helpful too. I loved the convenience of the hotel to the Convention Center & Rosemont Theater.

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Helpful?
Thank Lisa H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Lisa H, Thank you for your review. Thank you for sharing that our Hotel, guestrooms and service were great. You are correct, all our guestrooms offers mini fridge and I am glad to hear that you found it helpful. Our property is located right across The Stephen Convention Center and next to the Rosemont Theater which made it very...

Brampton, Canada
Reviewed 27 July 2015

We arrived early afternoon and was immediately taken care of. The room was upgraded to top floor with complementary wifi. It is scary though having wall to ceiling windows since heights are not my friend. The room was spotless. We were there for a concert next door and location could not have been any better. The staff was awesome and...

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Helpful?
Thank YesitsTanjawithaJ
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear YesitsTanjawithJ, Thank you for your five star review. I am thrilled to learn that you were taken care of immediately at check in. Thank you for sharing that your room was spotless and you were upgraded on a top floor. Our staff is committed in providing excellent service and your testimony means a lot to our team. You are...

Port Saint Lucie, Florida
Reviewed 26 July 2015

my husband and i checked into the hotel and the front desk agent was very sweet. the next morning when my husband went to his meeting I treated myself to breakfast where I was greeted with a big smile and a very helpful associate and then I went back to the front desk again and Marsha was a joy and...

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Helpful?
Thank Our_honeymoon121812
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear OurHoneymoon1, Thank you for your 5 star review. Thank you for sharing that our Hotel Staff are great. To name a few, Marsha, Yesenia, our On the Fly staff and your Room Attendant provided you with excellent customer service. I’ll be sure to share your feedback as they and the rest of our Team are committed to providing great...

Clinton Township, Michigan
Reviewed 24 July 2015 via mobile

Thoroughly disappointed with our first stay. Credit card was compromised after being used once during my stay. Had to close account. Bathroom fan didn't work; bedside outlets didn't work; ice machine on our floor didn't work. No attempt to resolve any of these issues. Definitely won't return.

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1Thank Waunda B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear WaundaB, Thank you for your review. I am sorry to hear that we did not meet your expectations at this time. Please rest assured that this is not the typical service we offer to our guest. Our Team strives for excellence and your feedback will be a great learning tool. We would like to learn more about your experience...

Waco, Texas
Reviewed 24 July 2015

Sarah Gardner — 1 starPlaced fraudulent charges on my account. Still fighting to get the charges reversed. Their customer service is a joke. They should not be a conference hotel they are not equipped to handle splitting bills etc. The managers do not do what they say they will and they lie to cover up their mistakes. I've had to...

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Helpful?
Thank Sarah G
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sarah G, Thank you for your feedback. I am sorry to hear about your unfortunate experience during your stay. Please rest assured that this is not the typical service we offer to our guest. Our team is committed in providing excellent customer service to guest and my sincere apologies that we did not meet your expectation at this time....

San Francisco, Ca
Reviewed 23 July 2015

Had dinner in the Crown Plaza restaurant. The waiter named Gazlind was especially nice. I had missed lunch that day due to conference demands and did not sleep much the night before. As a result, I was feeling less than pleasant when I came into the restaurant for dinner. It was my first time at this restaurant and Gazlind was...

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Helpful?
Thank dsigna1b
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear dsigna1b, Thank you for your 5 star review. I am sorry to hear that you had missed lunch due to conference demands and did not sleep much the night before. From your detailed dining experience, I am happy to learn that Gazlind was very pleasant, professional and very respectful. I’ll be sure to share your feedback > with Gazlind...

Upper Coomera
Reviewed 22 July 2015

It was my first trip to Chicago and it was an awesome place to stay. The room was very clean, but the service blew me away. I even learned how to tip at the breakfast bar, but I think 18% was a bit cheeky lol. Absolutely loved it.

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Helpful?
Thank brianyos
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Brianyos, Thank you for your feedback. Thank you for sharing that Crowne Plaza is an awesome place to stay and that our guestroom was very clean. I am thrilled that you absolutely loved your stay experienced with us. We greatly appreciate your business. We hope to welcome you back again when in the area. Please do not hesitate to...

Marietta, Georgia
Reviewed 21 July 2015

The Crowne Plaza is a very busy hotel and I know why...it is extremely clean and comfortable. I believe they have a lot of conventions/conferences. We were there for a family reunion while there was a Pampered Chef convention in town. Everyone was accommodated nicely. The shuttle to and from O'Hare was a godsend due to the high taxi prices...

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Thank tlo23
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Marietta, Thank you for your 5 star review. I am glad to hear that you were accommodated nicely during your stay. As you have mentioned, Crowne Plaza caters to many conferences/conventions, and as busy as we get, Our Team strives hard to offer excellence service and your testimony means a lot to us. I am glad that you took...

Tobyhanna, Pennsylvania
Reviewed 21 July 2015

This was our first time in Chicago and we attended G-Fest there. From the time you walk through the doors the staff is friendly, courteous and accommodating. A special thanks to Amber who could not have been more helpful and kind in putting us and my husband at ease. The rooms were clean, spacious and comfortable. We came in earlier...

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Helpful?
Thank Milagros F
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Milagros, Thank you for your 5 star review. I am glad to learn that you had an enjoyable stay with us. Thank you for sharing that our staff are friendly, courteous and accommodating. I’ll be sure to share your feedback with Amber as she and the rest of the team are committed to providing great service to all our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: €95 - €179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com and Priceline so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both rooms were had were very much the same, comfortable and clean”
 of 5 bubbles lisamC1825TY, 19 Mar 2017 | Read review
“Very good overall experience”
 of 5 bubbles colleeng333, 28 Feb 2017 | Read review
“clean, comfortable”
 of 5 bubbles baris_78, 15 Feb 2017 | Read review
“We had room 1314. Good view for watching planes land if you like that. Also Chicago in the distance.”
 of 5 bubbles Jorickhols, 8 Feb 2017 | Read review
“For a four star hotel they offered no shower gel!! Don't forget to bring your own...Could have a better TV.”
 of 5 bubbles , 2 Feb 2017 | Read review
5 of 5