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Crowne Plaza Chicago O'Hare

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1,073 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 1,000: English reviews
Pekin, Illinois
Reviewed 8 October 2015

We stayed at the Crowne in August during the Comic Com at the convention hall. The hotel's location is fantastic for convention business. The rooms are very nicely decorated. The room's decor is very tranquil; but that didn't make up for the constant crowd at the elevator--not the hotel's fault, but just something to consider. (We stayed at the Hyatt...

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Helpful?
Thank Jennifer P
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jennifer P, We greatly appreciate your feedback. Thank you for sharing that our rooms are very nicely decorated. We regret the unfortunate experience with the crowded elevators. Please rest assured that this is not a typical experience for our property and I have addressed this with our team. We’ll use your feedback to improve our service so we could...

Reviewed 8 October 2015 via mobile

Stayed 5 days for a family function. Staff was not accommodating, calls to guest seevices would go unanswered ag all hours of the day and night. No personal touch. Parking cost was ridiculous. Over all not impressed.

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1Thank Corrie M
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Corrie M Your feedback is very important to us. We deeply regret to learn that we have not met your expectations this time. Please rest assured that this is not a typical experience for our property and I am addressing it with our team. We’ll use your feedback to improve our service so we could wow you when you...

New York City, New York
Reviewed 6 October 2015

When I first arrived here, I was three hours early for check-in and I was in a rush to get across town for a wedding. I was able to check in early. The room was nice and clean. The bed was comfy, which is probably why I missed both of my alarms and overslept resulting in a missed flight home....

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Helpful?
Thank Angela S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Angela S, Thank you for sharing so beautiful review about your recent stay with us. It is great to know that you had great stay with us. I am glad that our team was able to assist you with the early check in. We greatly appreciate your business and looking forward to your next visit. Please do not hesitate...

Sarasota, Florida, United States
Reviewed 3 October 2015

I stayed here last month as part of an annual conference with my recruiting network. We moved the event this year from the nearby Doubletree because the conference rooms are larger here. It is a short free shuttle ride from the airport. First thing that struck me after checking in were the stained carpets in the hallways. But that was...

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Helpful?
Thank Tony S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tony S Thank you for your review. We are glad to know that you had overall great stay with us. I’ll be sure to share your feedback with our award-winning Chef and his team as they all take pride in providing great service to all our guests. You are correct. The MB Financial Park is a just short walk...

Dumfries, Virginia
Reviewed 2 October 2015

Missed a connecting flight and was put up in the Crowne Plaza for the night. Since I had to leave very early the next morning, I did not get to see much of the hotel, but it looked like it had many amenities. The Good: Very friendly staff, spacious room, clean, huge bathroom (Which, and this is very important to...

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Helpful?
Thank krellier
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear krellier, Thank you for your feedback. I am sorry that you missed your connecting flight. Thank you for sharing that you had overall great stay with us, that our staff was very friendly, and that our room was spacious, clean with huge bathroom. We regret the unfortunate experience with the AC. Please rest assured that this is not a...

Minneapolis, Minnesota
Reviewed 2 October 2015 via mobile

This is the second year that we have used the CP as our official conference hotel. Each year they exceed our expectations with their professionalism and prompt attention to all details. This year I also used them for a large private party of over 250 guests. The staff was absolutely wonderful to work with. I would recommend that all event...

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Thank TeenytoesMN
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear TeenytoesMN, It is our goal to be great hotel-guests love and your feedback means a lot to us. Thank you for sharing that our team has impressed you with their professionalism and prompt attention to all details. It was great to see you all back again. We appreciate your business and looking forward to September, 2016! As always, please...

Bath, United Kingdom
Reviewed 29 September 2015

Great stay after traveling for 14 hours. Shuttle bus from stop 2 at the airport runs regularly to the hotel. Check in was easy although busy but extra staff turned up to deal with the number of guests who arrived at once. We had no issue with the slope to the elevators in fact it helped with our heavy cases....

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Helpful?
Thank Vivacat12
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear viva12, Thank you for your review. It is great to know that you had great stay with us. Thank you for sharing that we provide exceptional service and that our room was clean and tidy with very comfortable beds. I’ll be sure to share your review with our team as we all take a great pride in providing great...

chicago
Reviewed 23 September 2015

I booked this hotel, a 1 bedroom king suite based on the listed amenities and photos shown on the hotels website. when i arrived and checked into the hotel, not only did it take nearly 20 mins for us to get a luggage cart, but when we got off the elevator on the 13th floor to go to our room,...

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1Thank ma99ie28
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ma99ie28, Your feedback is very important to us. I deeply regret the unfortunate experience and the way it was handled. Please rest assured that this is not a typical experience for our property and I am addressing it with the team. I hope that this experience did not deter you from returning to our hotel. Please do not hesitate...

Uppsala, Sweden
Reviewed 21 September 2015 via mobile

Great hotel with walking distance to restaurants, Fashion Outlet of Chicago. Great atmosphere with friendly and helpful staff, the room was relaxing, clean, great working place, well working air conditioning. A + is that they don't replace bed linens or towel daily. Recommend this hotel.

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Helpful?
Thank Thomas W
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Thomas W, Thank you for your review. Thank you for sharing that our hotel is great, with great atmosphere and friendly and helpful staff. I am glad you found our rooms to be relaxing, clean with great working place and well working air condition. It is great to know that you like our Go Green Initiative. We appreciate your...

New York City, New York
Reviewed 17 September 2015

I was here for 2 days on business. We used a couple of meeting rooms, the catering service and also the lodging accommodation. The hotel is pretty large with an odd layout. I found myself getting lost between all the different ways to access the conference floors. That said, the event/meeting person, Sheila, was very professional and solicitous of our...

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Thank MBM212

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: €96 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have nice views”
950claudep, 21 Apr 2017 | Read review
“Bring extra blankets and real pillows, you'll need them!!!”
travelsaavy18, 2 Apr 2017 | Read review
“Ask for your Exit ticket for the long term parking lot when you check in. You won't have to go back inside the hotel to the check-in desk”
Rphmather, 30 Mar 2017 | Read review
“We had a room on the 10th floor and our view was lovely.”
MegaDancer, 29 Mar 2017 | Read review
“Don't do it here.”
889debraf, 28 Mar 2017 | Read review
5 of 5