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Crowne Plaza Chicago O'Hare

Booking.comUS$140*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$166*
US$140*
US$166*
US$140*
US$166*
US$140*
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1,076 Reviews from our TripAdvisor Community

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Showing 1,003: English reviews
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Belchertown, Massachusetts
Reviewed yesterday NEW

This is the 2nd Crowne Plaza I've stayed at recently for work and I have to say that I was pleased with this one. The bed was comfortable and I had hot water in the mornings. There is an onsite restaurant to grab breakfast or dinner and an onsite store as well with snacks and necessities. The front desk will...

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Helpful?
Thank BeachGirl_CoffeeLuv
Reviewed 2 days ago NEW

Perfectly acceptable hotel near o'hare airport to use before a flight. Nothing stands out, but that is perfectly okay for what we used the hotel for. The shuttle service was fine, although on the way back we were told that the shuttle would be there at 5:50 and it should up at 5:30 so maybe communication could be a bit...

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Helpful?
Thank michaeltmara
Lincoln, United Kingdom
Reviewed 2 days ago NEW

The Crowne Plaza ORD is located in Rosemont, which is 5-10 miniutes from the airport terminals. I had to wait 40 minutes for the shuttle. Over hearing the chatter they were short on drivers, however there was no apology from the staff over this, which is the biggest negative. The hotel is busy with stay and park customers either dropping...

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Helpful?
Thank Leaping_Deere
Cincinnati, Ohio
Reviewed 3 days ago NEWvia mobile

Big hotel near convention center and walking distance to outlet mall and restaurants. Rooms looked old but the bed was very comfortable. The bathroom was remodeled and very nicely appointed with great shower head. Room service was delicious and the staff was friendly. Recommend for quick stay over. One negative: when I was checking out, the desk person was berating...

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Helpful?
Thank Sambachica
Beirut, Lebanon
Reviewed 4 days ago NEW

was there for 2 nights during the cold days of Chicago. only reason is went there is because I wanted to be closer to the airport and the shopping mall (outlet)... but the outlets could have been more expensive than many other places in the USA the hotel itself is OK.. the bar is nice and the food is good,...

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Helpful?
Thank shadz1976
Chicago, Illinois
Reviewed 1 week ago

One of the better Crowne Plaza's I have stayed at. Rooms are nice, restaurant in hotel. Upper floor rooms have a nice view. But what makes this hotel GREAT is the "can do" attitude. My business plans changed at the last minute requiring me to keep my car at the hotel for an extra day while I was flying to...

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Helpful?
Thank Claude P
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Claude P, Thank you for sharing that you had a great stay experience during your recent stay with us. We appreciate your business and looking forward to welcoming you back when in the area. Please do not hesitate to contact me directly if you need any assistance with your future reservations. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847...

Normal, Illinois
Reviewed 1 week ago via mobile

The hotel is fine itself, I guess. Total rip off if you actually want food ($7 for a bowl of cereal... are you kidding??) their shuttle service is an absolute joke. They drive like maniacs on the highways and cut across multiple lanes. Then when you are back in town and call to schedule a pickup time their system will...

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Helpful?
Thank vramseyer
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear vramseyer, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret the unfortunate experience and will work hard on improving our service. Do you mind calling me so I can address the shuttle incident that you experienced appropriately. I realize you are very busy and would greatly appreciate...

Sun Prairie, Wisconsin
Reviewed 1 week ago

There was some miscommunication between the hotel and our travel agent (unsure where to lay the blame), but bottom line, we thought we had a park and fly and did not. We were told that there was no available parking for the 7 days we would be gone. Fortunately, we were able to find other parking accommodations with the help...

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Helpful?
Thank Staci W
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Staci W, Thank you for your feedback. It is great to learn that you liked our hotel. We regret if park, sleep and fly package wasn't available during your stay. We appreciate your business and looking forward to welcoming you back when in the area. Please do not hesitate to contact me directly if you need any assistance with...

Connecticut
Reviewed 2 weeks ago via mobile

I was here on business. Great staff, rooms were a bit dated. Shuttle to and from the airport is available every 30 minutes. Wifi was terrible regardless of the time if day. Convenient location to dinning and shopping.

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Helpful?
Thank CTJohnK
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear CTJohnK, Thank you for your feedback. It is with great regret to learn about the issues with the internet. Please rest assured that this is not a typical experience for our property and I have already addressed it with our IT team. We appreciate your business and looking forward to welcoming you back when in the area. Sincerely, Cher...

Pueblo, Colorado
Reviewed 2 weeks ago

Room was nice, quiet and beds were comfortable. Our keys had to be redone twice in a 4 night stay; maid service didn't leave any wash cloths or hand towels the 2nd day and left no towels the 3rd day! Be prepared to pay for parking! The lot closest was always full and $25/day. The overflow garage was $15/day and...

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Helpful?
1Thank IQuilt4fun
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear IQuilt4fun, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret the unfortunate experience and will work on improving so we could wow you when you come back next time. Thank you for your business. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847 928 3700

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: €96 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have nice views”
950claudep, 21 Apr 2017 | Read review
“Bring extra blankets and real pillows, you'll need them!!!”
travelsaavy18, 2 Apr 2017 | Read review
“Ask for your Exit ticket for the long term parking lot when you check in. You won't have to go back inside the hotel to the check-in desk”
Rphmather, 30 Mar 2017 | Read review
“We had a room on the 10th floor and our view was lovely.”
MegaDancer, 29 Mar 2017 | Read review
“Don't do it here.”
889debraf, 28 Mar 2017 | Read review
5 of 5
Booking.com
US$140* /night
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CrownePlaza.comUS$140
TripAdvisorUS$140
HotelQuicklyUS$166
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Prices are for 1 room, 2 adults
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