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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

EmbassySuites.comUS$270*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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1,251 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Showing 1,231: English reviews
Galena, Illinois
Reviewed 17 August 2016

FANTASTIC PLACE TO STAY FOR ROOMS CLOSE TO AIRPORT EASY SHUTTLE SERVICE Only big problem breakfast is terrible and unless your down there first thing when they open be prepared to be disappointed and also see a dirty dirty serving area and dinning room !!!!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cardsfan007
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

cardsfan007, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very...

Painesville, Ohio
Reviewed 17 August 2016

We stayed only one night, but the rate that we were provided for a suite was very good. The room was clean and set up great for my wife and I. The service at the check in counter and the follow up were on point. They seemed genuinely interested in making out stay worth the cost of the room. After...

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Helpful?
Thank cljgerry
Bettendorf, Iowa
Reviewed 15 August 2016

We love Embassy Suites! Everything about this hotel was top notch! The location was great for flying in and out of Ohare. The service, room, check in and check out, and food was as great as we have come to love at ES!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank BKW54
Milwaukee, United States
Reviewed 8 August 2016

My friend and I each drank 8 beers at the complimentary reception held in the hotel atrium. Obviously, we had a great time. Probably too great! Luckily, we were able to recover with the complimentary made-to-order omelet station the next morning.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michelle B
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Michelle B., Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the complimentary reception to the complimentary breakfast in the morning. We look forward to welcoming you back again very soon. Best Wishes~

Northern, NH
Reviewed 6 August 2016

All service staff were very nice, complimentary drinks in the evenings were great!! Hotel is dated, rooms, furnishings were old, smelled strange. Location great to airport, great restaurants/bars and casino

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank NHFamof4
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

NHFamof4, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the nice staff to the location. We look forward to welcoming you back again on your next visit to the area. Best Wishes~

New Orleans, Louisiana
Reviewed 5 August 2016

We stayed at this excellent hotel and enjoyed the staff the most! They were very helpful and made our experience a wonderful stay. It is located at an excellent location with great restaurants and a park area for family. I would recommend this hotel for all groups.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rusty L
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Rusty L., Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the helpful staff to the great location. We look forward to welcoming you back again on your next visit to the area. Best Wishes~

Baltimore, United States
Reviewed 5 August 2016

This was not a very good stay for us. The bed felt like a trampoline, no support at all. The service was not very good, slow to respond to issues, not accommodating to medical handicaps. This hotel need renovations. Equipment out dated.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tonia L
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Tonia L., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Tallahassee, Florida
Reviewed 4 August 2016 via mobile

Staff was excellent, but hotel is dated. Breakfast was good. Bar staff excellent and food good. Front desk and bellman went above and beyond. Too bad they don't invest in upkeep of the hotel. Don't stay here. Many other choices. It wants me to add more and there isn't more I can add. Hope trip advisor fixes the need for...

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Helpful?
Thank jojostew
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

jojostew, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your...

Hinsdale, Illinois
Reviewed 4 August 2016

Standard Embassy Suite with good breakfast. However, the housekeeping needs improvement. Someone did a poor job on cleaning the bathroom. Did not appear mopped or basin cleaned. What others said before about the housekeeping is true.

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Helpful?
Thank echick55
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

echick55, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience...

Reviewed 2 August 2016 via mobile

And they want their decor back! Awful. As a diamond member, this is the worst property I have ever stayed at. Cigarette burn holes everywhere. Nasty furniture. Nasty just nasty! Do yourself and favor and stay at the new Hampton down the road. Anywhere but here .

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Helpful?
Thank Matt M
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Matt M., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: €126 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was perfect for my family of 6 - we could actually move around a bit.”
717carriev, 20 May 2017 | Read review
“Away from Elevators. North view was nice”
Joonipar, 17 May 2017 | Read review
“Check rates as early as possible and use the pay now option for best rate”
C2197MAthomasv, 29 Apr 2017 | Read review
“A higher floor is better. Some rooms sit in halls that don't directly overlook the atrium and are quieter.”
Travel_Buff_BL, 10 Apr 2017 | Read review
“get top floor rooms while they are renovating”
S8822XTsusanr, 22 Mar 2017 | Read review
5 of 5
EmbassySuites.com
US$270* /night
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TravelocityUS$271
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Prices are for 1 room, 2 adults
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