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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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1,147 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Showing 1,127: English reviews
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Reviewed 20 May 2016

This is an older property but well kept. Rooms are typical embassy, but this one had a sink in the bedroom as well as bathroom. I was pleased that they really gave me a room that I described on my profile, rare for HILTONs. Reception for snacks and delicious breakfasts continue here, and shuttles run every 20 minutes to O...

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Helpful?
Thank hotelmavin
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

hotelmavin, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and hope to welcome you back again on your next visit to the area. Best Wishes,

Chicago
Reviewed 20 May 2016

As a Hilton Diamond member, I stay over 120 nights per year at Hilton hotels, and I have never been so disrespected at a Hilton hotel. Horrible property and horrible management. I read another review about "mystery charges" on the bill, but didn't think anything of it. But to my surprise, I had room services charges to my bill when...

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Helpful?
Thank Susan M
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Susan, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience...

Durham, North Carolina
Reviewed 19 May 2016

This is a terrific hotel in a great location. I was there for a concert at the Rosemont Theater and it was within a blocks walk. The staff is very friendly and helpful. The breakfast is well above average. The rooms and beds were comfortable. However, you are a good ways out from Downtown. Its pretty close to a metro...

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Helpful?
Thank Leilasno
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Leisasno, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and hope to welcome you back again on your next visit to the area. Best Wishes,

Atlanta, United States
Reviewed 19 May 2016

The Embassy Suites in Rosedale, IL near O'Hara airport will be my first choice from now on. I was in town for a wedding and planned to return. However, TSA and O'Hara had other ideas and forced me to stay in town one more night. After previously staying in a discount hotel on the other side of town, I stayed...

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Helpful?
Thank Kevin C
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Kevin, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and hope to welcome you back again on your next visit to the area. Best Wishes,

Idaho Falls, Idaho
Reviewed 18 May 2016

Hotel was right across the street from the Convention Center which was the main reason for me being in town. The room was clean but dated. The staff were friendly and very helpful. I would stay there again.

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Helpful?
Thank Kent C
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Kent, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the location to the friendly and helpful staff. We look forward to welcoming you back again on your next visit to the area. Best Wishes!

West Bloomfield, United States
Reviewed 18 May 2016

Very convenient location as I was attending a workshop at the Conference Center. There was a skywalk from the hotel so I didn't have to cross the street and there are several nice options for dining and even a movie theater behind the hotel. I loved watching the planes come in right from my hotel window and was very surprised...

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Helpful?
Thank Deb W
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Deb, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the location to the quietness in the rooms. We look forward to welcoming you back again on your next visit to the area. Best Wishes!

Elmwood Park, Illinois
Reviewed 17 May 2016 via mobile

As a long term member of a competing chain's loyalty program, I was prepared to be critical of our recent stay. The staff were VERY attentive and friendly. The food and beverage service sparkled as a sign of positive efforts and results all around. The worst I can say is that my toilet ran occasionally! I will go back! Nicely...

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Helpful?
Thank Abenture
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Abenture, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the attentive, friendly staff to the food and beverage services. We look forward to welcoming you back again sometime soon. Best Wishes!

Waco, Texas
Reviewed 17 May 2016

Nice hotel, great service from staff. Only problem was there are no electrical plugs for the lap top or other devices near the desk area. All the plugs were located behind furniture or on the counter near the coffee pot. Most hotels I visit have electrical plugs on the desk area because they know that is where you are going...

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Helpful?
Thank Eldon T
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

eldont627, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us including the great staff service. We apologize that you did not find our electrical plugs to be convenient and have passed along your comments. We hope to be able to welcome you...

Reviewed 16 May 2016

Wifi sucks kitchen staff sucks and nasty attitude Staff was packing up before breakfast ends Not helpful at all-no internet in the room as they said, very poor internet services close to a great restaurant

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Helpful?
Thank 219erlinr
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

219erlinr, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience...

Reviewed 13 May 2016

Nice hotel close to airport and only 30 minutes to downtown Chicago. While it is a Hilton Embassy Suites it is definitely starting to show signs of it's age so don't expect everything to be new. The rooms and bathrooms need to remodeled.

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Helpful?
Thank Edward A
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Edward, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us including the location. We hope to be able to welcome you back again very soon. Best Wishes, Jessica

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N River Rd, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: €114 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevators are very slow and on only one side of the hotel. If you are on second floor you will be right by the breakfast area.”
 of 5 bubbles cooldude2003us, 28 Nov 2016 | Read review
“"Rooms are spacious, comfortable bed"”
 of 5 bubbles Dora1966, 21 Nov 2016 | Read review
“Great food.”
 of 5 bubbles jackr301, 4 Nov 2016 | Read review
“we chose away from the elevators, and ended up opposite of them, which was by ice machines, still quiet!”
 of 5 bubbles ZombieMommers, 20 Oct 2016 | Read review
“Floor 2 by the lobby for easiest access around the facilities but still quiet-ish.”
 of 5 bubbles teds027, 17 Oct 2016 | Read review
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